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Frequently Asked Questions

What is an extended warranty?

An extended warranty policy covers your product from manufacturing defects after the manufacturer’s warranty expires. In a way, this policy is like a manufacturer warranty extension on your products.

What is manufacturer’s product warranty period?

When you purchase an electronics product, the manufacturer offers you a warranty for a limited period, during which the repair or replacement cost of the product will be covered by the manufacturer. This is called manufacturer’s product warranty period and can span from 1 to 5 years, depending on the product you purchase.

What is the maximum cover under this policy?

The maximum cover for your product will be the invoice amount.

What products are covered in this extended warranty?

You can avail an extended warranty on electronics & gadgets from a list of LED TV, refrigerator, air conditioner, washing machine, Smartphone & laptops.

What are the common exclusions for this policy?

Some of the common exclusions for this policy are:

• Loss or damage arising out of the appliance not being used in accordance with manufacturer’s instructions
• Replacement of any consumable item of the appliance, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software, etc.
• Failure of parts which are subject to recall by manufacturer of the appliance
• Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God etc.
• Appliance is used for commercial, rental or profit generation purposes
• Loss or damage arising out of overloading, strain, over-running, short circuiting, etc.
• Loss or damage arising out of normal wear and tear
• Change in ownership of the appliance

How do I make a claim on my extended warranty policy?

You just need to call CPP team on its toll-free number - 1860-258-3030 between 11am to 9pm, the team will take care of the rest.

Will my product be replaced if the damage to it is beyond repair?

Yes, CPP will replace your appliance with an appliance with similar specifications and price range.

Is there a minimum cooling off period for this extended warranty policy?

Yes, there is a cooling off period of 30 days on your extended warranty policy. This means that you will not be able to make a claim on your policy for the first 30 days of availing your policy.

Is an extended warranty policy transferable and renewable?

An extended warranty policy can’t be transferable, the policy will expire in case there is a change in the ownership of the product. Moreover, the policy can’t be renewed after the after the policy expires.

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