Experia

How can I cancel my mandate?

If you need to cancel the mandate registered with us, you can raise a request here or send the mandate cancellation request to wecare@bajajfinserv.in. You can also visit the Bajaj Finserv branch closest to you.

Can I cancel all my mandates?

You can cancel mandates with no active loans. However, if you want to cancel the mandate for an active loan, you need to submit an alternate mandate using Experia. You can also visit the nearest Bajaj Finance Limited branch to cancel the mandate of your active loan.

Why am I not able to view all my loans for mandate cancellation?

We register customer mandates via multiple channels. If you cannot cancel mandates on your loans, then there may be a chance that your mandates are registered in a medium where they cannot be cancelled. You may reach out to your bank if you want to cancel the mandate.

How much time will it take to cancel my mandate?

Once you submit the request, mandate cancellation will take 4-5 working days.

Do I need an EMI Network Card to purchase products through Bajaj Finserv Markets?

Yes, only active EMI Network Card users can shop at Bajaj Finserv Markets.

I have exhausted my EMI Network Card limit. How do I buy more products?

You can only shop if you have a sufficient limit on your EMI Network Card. Your EMI Network Card limit will be reinstated when you pay the EMI towards your active loan every month.

I am not able to view the product that I wish to buy on the EMI Store. What shall I do?

All the products in stock are displayed on the Bajaj Finserv EMI Store. If a particular product is not displayed on the page, it implies that the product is out of stock at that moment.

How do I make a down payment?

You can make a down payment via cash or card to the delivery person when the product is delivered upon confirmation from the dealer.

I want to change the product that I have selected. What do I do?

You can cancel your order through our order placement page or inform the dealer during the confirmation call. You cannot cancel the order after the confirmation call from the dealer.

I want to change my delivery address. What do I do?

You can change the delivery address within the same city. If you wish to change the delivery address, inform the dealer during the confirmation call.

When will my product get delivered?

Your order will be delivered within four working hours of placing it.

I have received an incorrect product. What do I do?

You can contact the dealer for product replacement.

I have received a faulty/ broken product. What do I do?

You can contact the dealer for product replacement.

My order delivery is delayed. What do I do?

You can contact the dealer or raise your query by clicking on the ‘No’ button below.

I missed the delivery from the dealer. How do I get my product?

You can collect the order from the dealer’s shop.

How can I cancel my order?

You can cancel it on the order page or raise your query by clicking on the ‘No’ button.

The dealer cancelled my order, but my EMI Network Card limit was not restored. Please help.

Your EMI Network Card eligibility will be reinstated in 24 hours. If this does not happen, you can raise a query by clicking on the ‘No’ button below.

What are the eligibility criteria to buy products at no-cost EMIs with Bajaj Finserv EMI finance?

To avail of EMI finance through Bajaj Finserv, you should be an existing Bajaj Finserv EMI Network cardholder.

How can I avail myself of EMI finance through Bajaj Finserv?

Select the ‘Interest-free EMI (Bajaj Finserv)’ option on the checkout page and follow these steps:

  1. Enter your EMI Network Card number
  2. Select the tenor from the dropdown menu
  3. Click on the button to generate an OTP
  4. Enter the OTP received on your registered mobile number and click on ‘Submit’

Once you get approval, your products will be shipped.

Do I need to pay an added fee to avail of EMI finance through Bajaj Finserv?

This would depend on the product. Also, some merchants could levy a processing fee.

What do I do if my loan application gets rejected?

Approval/ rejection of financing is solely at the discretion of Bajaj Finance Limited. If your loan application is not accepted, you will need to place a fresh order with a different payment type – COD or prepaid.

How will I know the reason for my loan rejection?

Approval of your loan is solely at the discretion of Bajaj Finance Limited. We will send you an SMS on your registered mobile number regarding your rejection.

Why has my EMI Network Card been blocked?

Your EMI Network Card has been blocked in line with our credit policy.
The credit policy considers multiple factors, such as your CIBIL score, income and proof of residence, overall credit performance across other lenders and more.

How will I find out the due date of my EMI? What will my EMI be?

Your loan gets booked after the order is delivered. It takes 1-2 days to process the loan. Once your loan is booked, you can view details such as tenor, loan amount, EMI due date, etc., by logging in to Experia and selecting your EMI Network Card under ‘My Relations’.

Can someone else use my EMI Network Card on my behalf?

We recommend that only the cardholder use the EMI Network Card for making purchases for safety and security reasons. Please note that the liability of the loan taken using the EMI Network Card rests solely with the cardholder.

Where do I enquire about my loan details or issues with a transaction?

You can view details such as tenor, loan amount, EMI due date, etc., by logging in to Experia and selecting your EMI Network Card under ‘My Relations’.

In case of any discrepancy in a transaction, please raise a request here. If there is an issue with the product, you will have to contact the customer service team of the respective e-commerce partner.

How do I change my mobile number, email ID or address given while opting for the EMI Network Card?

Log in to Experia and make the necessary changes in your profile section.

Can I prepay or foreclose my loan?

Yes, you can foreclose your loan any time after the payment of your first EMI.

What is the process for the cancellation of a loan or a transaction?

If you want to cancel a loan taken from one of our online partners, you need to cancel the order or transaction. After the return of the product and confirmation from our online partner, Bajaj Finserv shall take two additional days for cancellation and reversal of the amount to your card.

If an EMI has been paid, the amount shall be transferred to your registered bank account 3-4 days after successful cancellation.

When will I get the refund of my EMI if I cancel the loan?

After the loan cancellation, the amount will be reflected in your loan account in 2-3 working days. However, loans cancelled between the 26th and the 10th of the month will be processed only after the 11th of the following month.

If I have missed my payment date, how can I make the payment?

You can make an online payment by clicking on ‘Quick Pay’ in the main menu of Experia. Then select ‘Online Payments’ and click on ‘EMI and Overdue Payments’. Alternatively, you can visit the nearest Bajaj Finserv branch and make the payment.

To find out your nearest branch, click on ‘Locate Us’ under the ‘Reach Us’ section on the website and enter your state and city.

Can I make a payment in advance for my EMI?

Yes. To do so, go to ‘Quick Pay’ in the main menu of Experia. Then select ‘Online Payments’ and click on ‘Advance Payment’. You can also visit your nearest Bajaj Finance Limited branch to make an advance payment.

To find out your nearest branch, click on ‘Locate Us’ under the ‘Reach Us’ section on the website and enter your state and city.

Any advance EMI payment needs to be made on or before the 23rd of the month. Payments received after the 23rd of the month will not impact the next EMI.

What is the Turn Around Time (TAT) for any service request?

The TAT for any request except for a dispute transaction is 2-3 working days. For dispute resolution, the TAT is seven working days.

Is it possible to cancel a few items of my order and not the complete order?

Yes, you can cancel a part of your order. To do so, visit the ‘My Orders’ page and cancel the items you no longer wish to purchase. Once we receive the details from the partner store, we will take two days to get back to you with your new tenor details for the loan.

I want to change my repayment mode (banking details). What should I do?

Visit our nearest branch and submit a new banking mandate form and a cancelled cheque of the new bank account from which you want the money to be deducted.

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Service

How do I change my mobile number/ email ID?

You can update your mobile number or email ID by following these steps:

  • Click on the ‘My Profile’ icon at the top right of your screen.
  • Choose ‘Update Profile Details’ from the list.
  • Click ‘Edit Details’.
  • Select mobile number, email ID or both; enter the details and click on ‘Next'.
How do I update my date of birth, PAN details or nominee name?

You can raise a request by clicking here and selecting the loan you wish to update your details.

How do I reach a customer care executive?

If you are not satisfied with our answers to your query, please click on the ‘No’ button provided below each answer to raise a request with customer care. You can also call us on +91-8698010101 from your registered mobile number.

How do I contact Bajaj Finance Limited?

For loan or card-related queries, you can try the following self-service options:

  1. Virtual assistant BLU
  2. Customer portal - Experia
  3. Bajaj Finserv App: Download the mobile app to get your loan details on Android and iOS
  4. Missed call services: Give a missed call on +91 9810852222 or click here
  5. SMS services: Send a message to +91 9227564444 or click here
  6. Bajaj Mobikwik Wallet: Download the Wallet app for all your EMI Network Card details on Android and iOS

Alternatively, you can also raise queries and complaints by clicking here.

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My Account

I want to change my address in the records. What should I do?

To change your address in the records, you need to fill and sign the KYC modification form and send it to the nearest branch along with a self-attested copy of your address proof (it is mandatory to update your address in the record).

How can I add an additional bank account(s)/ change my default bank account registered at the time of CAN registration?

You need to download and fill the CAN service request form – bank mandate addition/ deletion/ change in default. After filling the form, send it to your nearest Bajaj Finance Limited branch along with copies of cancelled cheques of the old and the new bank accounts to be updated in our records.

Please note that if your name does not appear on the cheque, you can submit a self-attested copy of the bank statement/ passbook (not more than three months old) along with the cancelled cheque and form.

Can my units bought through the MFU account be credited to the depository (DEMAT) account?

Yes. You need to register your depository (DEMAT) account in CAN. You can request that the units be credited to the depository (DEMAT) account during the transaction.

What are the payment options available to me for online transactions?

You can transact online through any of the following modes:

  1. Net Banking
  2. NEFT
  3. RTGS
  4. PayEezz
  5. Bank ECS mandate (in case of SIP)
     
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My Investments

How are mutual funds categorised?

Mutual funds are generally classified according to asset classes. Most mutual funds are categorised into equity, debt, and hybrid funds.

Equity: These mutual funds invest primarily in equity stocks (up to 100%). ELSS/ tax saver mutual funds are a subcategory within equity that allows tax benefits under section 80C of the Income Tax Act, 1961 and has a lock-in period of three years.

Debt: These mutual funds invest in debt instruments like bonds, treasury bills, etc. (except equity).

Hybrid: Hybrid mutual funds invest in a combination of equity and debt investments.

What is MF rating? What does the rating of MF signify?

A rating is a metric based on the mutual fund's historical risk and returns performance. This serves as a means to compare different funds of the same category over time. Independent agencies like CRISIL, Value Research, Morningstar, and others rate mutual funds.

What is an MF portfolio?

A mutual fund portfolio gives you an insight into all your mutual fund investments at one glance.

I have an existing mutual fund investment. Do I still need to do KYC verification?

Mutual fund account creation is a pre-requisite for investing on our upcoming platform. If your KYC is already registered, you will not be required to submit your proof of identity (POI) and proof of address (POA) details.

What is the role of an independent financial advisor (IFA) in mutual funds?

An independent financial advisor (IFA) offers advice to investors on various investment products, including mutual funds. A financial planner is an advisor who helps individuals or organisations achieve their long-term financial goals. An IFA can recommend the best mutual fund for you to consider.

Can mutual fund investments help in beating inflation?

Many equity mutual funds have given an average return of 13-15% in the last few years. While this gain is considerably higher than the inflation rate, and one should always aim to beat inflation, it is essential to note that mutual funds are subject to market fluctuations.  

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Loan Details and Statements

How can I check my EMI due date?

Follow these steps to see your complete loan details along with your EMI due date:

  1. Click on ‘My Relations’ at the top left part of the screen
  2. Click on ‘View All’
  3. Select ‘View Details’ on the loan for which you want information

Alternatively, you can access this information on our mobile app.

How do I get my statement of account/ repayment schedule/ interest certificate?

You can download your statement of account/ repayment schedule by following the steps given below:

  1. Click on ‘My Relations’ in the menu bar of this screen.
  2. Select ‘View All’
  3. Click on ‘View Details’ on the loan for which you want the statement of account/ repayment schedule/ interest certificate
  4. Click on ‘E-Statements’
  5. Click on ‘View and Download’ to download your statement of account/ repayment schedule/ interest certificate

These statements can also be downloaded through our mobile app on the go.

Your statement of account is also sent to your registered email ID every month.

How do I get a copy of the original invoice of my consumer durable purchase?

Original invoice copies and loan documents are maintained with us for our records. You may contact the dealer if you wish to retrieve a copy of the same.

How do I get my No Dues Certificate (NDC)?

You can view and download your NDC after closing your loan. Follow the steps given below to view and download your NDC:

  1. Click on ‘My Relations’ at the top left of the screen
  2. Click on ‘View All’
  3. Select ‘View Details’ on the loan for which you want the NDC
  4. Click on ‘E-Statements’
  5. Click on ‘View and Download’ to download your NDC
How do I swap my current mode of loan repayment?
  1. You can register your NACH mandate by clicking here
  2. Alternatively, you can follow the steps given below for NACH mandate registration:

Step 1: Collect a blank NACH mandate form from our nearest branch. Click here to locate our nearest branch.

Step 2: Fill up the details of the NACH mandate form as per the sample format attached and sign. Carry a cancelled cheque as well. A few things to keep in mind:

  • Please fill the mandate neatly.
  • Avoid overwriting and cancellation on the NACH mandate form.
  • Do not fold or staple the mandate form.
  • If you are unsure of any field, please leave it blank or ask our agent at the branch.
    Only the following fields should be filled on the NACH mandate form:
  • Date (DD/ MM/ YYYY): The current date on which you are filling up the mandate needs to be written
  • Bank account type: (As per the savings bank account cheque)
  • Bank name: (If the name is long, kindly use abbreviations)
  • Bank account number: As mentioned on your cheque
  • 9-digit MICR code: As mentioned on your cheque
  • EMI amount in words: If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter double the sum of all the EMIs. Don’t worry; only your actual EMI amount will be deducted.
  • EMI amount in figures: EMI amount in words and figures should match
  • LAN (loan account number): If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter the LAN with the highest EMI.
  • EMI end date: Please enter the last EMI date in this field.
  • Signature: This should match with bank records
  • Account holder’s name: If your bank account is jointly operated, please enter the signatures and names of account holders below the respective box.

Step 3: Submit the NACH mandate form at our branch

IMPORTANT NOTE – In order to make changes in the NACH mandate for any of the following banks, ensure that the respective banks attest the mandate.

What are the Bajaj Finance Limited PAN, TAN and service tax numbers?

The details are as follows:

  • PAN: AABCB1518L
  • TAN: PNEB00001B
  • Service Tax Number: AABCB1518LST001
How do I apply for my TDS refund?

You can now apply for your TDS refund through Experia. All you need to do is fill in your request details, upload your original form 16A, and your TDS request will be generated.

Click on ‘Raise a Request’ to begin. After your request is submitted, the TDS refund will be processed in 7-10 working days.
 

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EMI Network Card

What is the Bajaj Finserv EMI Network Card?

The Bajaj Finserv EMI Network Card is a unique product that helps you convert your purchases into easy EMIs with just a swipe. It acts as a pre-approved loan in your wallet and can be used to buy your favourite electronics, appliances, furniture, gym membership, clothes or for flight and hotel bookings and more.

Where can I use my EMI Network Card?

You can use the Bajaj Finserv EMI Network Card to transact online and offline.

Online:

  • Select the product you want to purchase.
  • Click ‘Buy Online’ and then ‘Proceed to Pay’ on the product page.
  • Select EMI from the payment options displayed and click ‘Place Order’.
  • Select your Bajaj Finserv EMI Network Card and tenor in the dropdown menu on the next page.
  • Enter card details and complete OTP authentication.

Offline:

Use this card across any Bajaj Finance Limited partner outlet and buy mobile phones, computing devices, retail fashion (clothes, accessories), groceries, electronics, appliances, holiday packages, eye-wear, education (coaching classes), watches and much more.

How can I apply for an EMI Network Card?

You can apply for an EMI Network Card when you visit an authorised Bajaj Finance Limited partner store. If you are an existing Bajaj Finserv customer, you can apply for the card online through Experia under the ‘Offer World’ tab.

Does Bajaj Finserv EMI Network Card attract any charges?

Bajaj Finserv EMI Network Card has a joining fee of Rs. 530 An annual fee of Rs. 117 (inclusive of all taxes) is charged for cardholders who have not taken any loan using the EMI Network Card in the preceding year. The preceding year is calculated as 12 months from the validity month printed on the front of your EMI Network Card. For example, if the EMI Network Card is issued in February 2020 (referred to as ‘Member Since’ on the EMI Network Card),  the annual fee payment date will be March 2021.

How can I download the Bajaj Finserv Wallet app?

To download the Bajaj Finserv Wallet app, please click on one of the following links:

How do I download Experia mobile app?

To download the Experia mobile app, please click on this link.

How do I get my EMI Network Card PIN?

To receive your EMI Network Card PIN on your mobile phone, SMS PIN to 9227564444 from your registered mobile number. You can also change your EMI Network Card PIN through the following steps:

  1. Click on 'My Relations' at the top left part of the screen
  2. Select ‘EMI Network Card Details'
  3. Click on the EMI Network Card icon
  4. Click on 'Change PIN’
  5. Follow the instructions given on the page to change your PIN
How can I view my EMI Network Card number and expiry date?

To view your EMI Network Card number, download our Bajaj Finserv Wallet app and click on the EMI icon. Then, click on ‘View Card Number’. Once you enter the OTP sent to your registered mobile number, you can see your 16-digit card number.

Alternatively, you can SMS ‘EMICARD’ to 9227564444 from your registered mobile number. You will receive the 16-digit card number via SMS. Standard SMS charges apply.

What is the procedure to block my EMI Network card?

You can block Bajaj Finserv EMI Network Card in the following ways:

From Bajaj Mobikwik Wallet app:

  1. Download our Bajaj Finserv Wallet app by visiting this link and clicking on the EMI icon
  2. Go to ‘How May I Help You’ and click on the ‘Block/ Unblock/ Reissue’ button
  3. Click on the ‘Block’ option, then select the appropriate reason for blocking and click on ‘Submit’

From Experia

  1. Click on 'My Relations' at the top left of your screen
  2. Select ‘EMI Network Card Details'
  3. Click on the image of your EMI Network Card
  4. Click on the ‘Block/ Unblock/ Reissue’ button and select the ‘Block’ option
  5. Select the appropriate reason for blocking the EMI Network Card and click on ‘Submit’
How can I increase my EMI Network Card loan limit?

Your EMI Network Card loan limit is subject to change in line with our policies. Multiple factors are considered while determining the credit policy, such as your CIBIL score, income, place of residence, overall credit performance across other lenders, etc.

We review our customers’ EMI Network Card loan limit every quarter.

How can I use the Bajaj Finserv EMI Network Card to shop on Flipkart?

You can use EMI Network Card to shop on Flipkart by following these steps:

  1. Visit the Flipkart website and select the product you wish to buy.
  2. Read the product description to check if the product is available on No Cost EMI. You can click on ‘No Cost EMI – View Plans’ to see if Bajaj Finserv offers No Cost EMI on your product.
  3. Click on ‘Buy Online’ and proceed to pay. On the payment page, choose ‘No Cost EMI’ as your payment mode, select the ‘Bajaj Finserv EMI’ option and then pick a suitable EMI tenor.
  4. Enter your Bajaj Finserv EMI Network Card details and authenticate your purchase by entering the OTP received on your mobile number.
  5. Click on ‘Place Order’ and get your product on EMI.

Shopping for your favourite products on the EMI Network is that simple.

Why has my EMI Network Card been blocked?

Your EMI Network Card has been blocked in line with our credit policy.

The credit policy takes into account multiple factors, such as your CIBIL score, income, residence and office verification, overall credit performance across other lenders and more.

How do I ensure that my EMI Network Card remains active?

Pay your EMIs on time and maintain a healthy CIBIL score of 750 or more for uninterrupted service. You can view the status of your card by using the Bajaj Finserv Mobikwik app.

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Loans

Where can I find answers to queries about Bajaj Finserv Personal Loan?

You can find answers to all your personal loan-related queries here.

I have questions about a home loan. Where can I find answers to them?

You can find answers to all your home loan-related queries here.

Where can I find answers to frequently asked questions about a business loan?

Find the answers to all your business loan queries here.

I’m looking for a clarification about loans against property. Where can I find this?

Find answers to all your queries about loans against property here.

I would like to find answers to queries related to professional loans. Please help.

Bajaj Finserv offers two kinds of professional loans – loans for doctors and loans for chartered accountants. Find the answers to all your doctor loan-related queries here. Answers to your CA loan-related queries can be found here.

I have previously taken a loan against shares. Where can I find the FAQs?

Find answers to your loan against securities-related queries here.

How long does it take to process a gold loan?

A gold loan is usually processed on the same day of application. However, the processing time also depends on the loan amount, number of ornaments, type of ornaments, time taken to complete the evaluation and banking transaction and other factors.

Are there any charges on part-prepayment?

If you have a surplus amount and want to make a part-prepayment, you can do so without paying additional charges.

How much loan amount can be availed of at a time?

Bajaj Finserv Gold Loan offers high-value funds of up to Rs. 20 lakh with attractive interest rates and flexible repayment options for added financial ease.

How should the gold loan be repaid?

Bajaj Finserv Gold Loan comes with a wide range of repayment options that make the loan more affordable for you. You can choose any one of the following repayment plans that suit your budget:

  • Pay interest-only EMIs monthly or quarterly and repay the principal at the end of the tenor.
  • Pay regular EMIs that combine the principal as well as interest components.
  • Pay the interest upfront at the start of your loan tenor and the principal amount later.
What security is required against the gold loan?

As per RBI guidelines, you have to pledge your gold ornaments as collateral to avail of a gold loan.

Who is eligible to avail of a gold loan? What security has to be provided to get this loan?

Any individual aged between 21 years and 70 years with valid KYC documents residing in an area with a Bajaj Finserv branch that offers gold loans can apply for such a loan. As per the company’s policy, borrowers must provide a gold ornament of more than 20 carats for this credit facility.

What documents are needed for a loan against gold ornaments?

As per RBI guidelines, only valid KYC documents are needed to seek a gold loan from Bajaj Finserv.

Are the pledged gold ornaments safe and secure with Bajaj Finserv?

At Bajaj Finserv, we have strongrooms featuring world-class safety protocols that assure the safety of your gold ornaments. We have CCTV surveillance, gold vault and motion detector installed in all branches offering this loan. All these security arrangements are reviewed periodically for added safety.

Is there a possibility of damage to the ornaments at the time of appraising?

Appraisal of gold is done by trained staff with due care and in the customer's presence to ensure that there is no damage.

In case of default, when will the gold jewellery I pledged as collateral be auctioned off?

If there is a default, the gold jewellery can be auctioned off as per RBI guidelines after sending requisite intimations or notices to you.

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Flexi facility

What is a Flexi loan?

A Flexi loan is a unique and innovative facility offered by Bajaj Finserv. It allows customers to manage their cash flow more effectively and reduce their interest up to 45%. With the Flexi facility, you can borrow funds from a sanctioned limit whenever you need them. You can also prepay when you have additional funds. You need to pay interest only on the amount you use and not on the entire loan limit. You can also lower your monthly instalment by opting for interest-only EMIs for the initial part of the tenor.

What are the variants of the Flexi loan?

There are two variants of Flexi loan:

  1. Flexi term loan
  2. Flexi Hybrid loan
What are the benefits of the Flexi term loan?

The Flexi term loan has the following benefits:

  • It is an industry-first facility being extended by Bajaj Finserv to our premium customers.
  • With this product, you can prepay and draw down money as many times as you want, making the process easy and hassle-free.
  • Interest is charged only on the amount you draw and not the entire loan amount.
  • You can reduce your tenor by prepaying a portion of your loan interest-free.
  • Your drawing power reduces monthly, thereby reducing the approved loan amount to zero at the end of the loan tenor.
  • You can make seamless, easy and hassle-free online transactions on Experia. The self-service account access tool for drawdown and RTGS allows you to make prepayments to Bajaj Finserv through a net banking facility.
What are the benefits of Flexi Hybrid loan?

Flexi Hybrid loans offer many benefits over a term loan:

  • You have the flexibility to withdraw from the sanctioned limit and prepay the loan at any time, making the process hassle-free.
  • You can re-avail yourself of the prepaid amount within the available limit at any time within the loan tenor without any additional documentation.
  • You save on interest costs. Interest is payable only on the utilised loan amount. There is no interest levied on the prepaid amount.
  • You can make seamless, easy and hassle-free online transactions on Experia. The self-service account access tool for drawdown and RTGS allows you to make prepayments to Bajaj Finserv through a net banking facility.
  • You can withdraw from the sanctioned limit at any given time.
How does a Flexi loan work?

After the disbursement of your Flexi loan, you are given a virtual account number in which you can do an RTGS/ NEFT of surplus funds as prepayment. You can withdraw the surplus back by logging into your Experia loan account and placing a request for the same.

  • All transactions are done online through RTGS/ NEFT without manual intervention.
  • Every month you pay the interest on the utilised loan amount and the principal as per the repayment schedule.
  • Part-payment can be made through any bank account, but withdrawal is allowed only with the registered bank account.
How will I know about my loan details and virtual account number?

You will receive a welcome kit within six working days of availing of the Flexi loan facility. This kit will have all the details. You will also receive an email on your registered email ID and an SMS on the registered mobile number informing you of the virtual account number after 48 hours of your loan disbursement.

Will any intimation be sent to me for the due instalment amount and date?

As a Flexi customer, you will receive the following on your registered mobile number:

  • SMS related to all transactions
  • SMS about the instalment due before the payment date
Under what circumstances can Bajaj Finance Limited revoke the facility extended to me?

The facility can be revoked/ frozen in case of non-payment/ delayed payments of instalment/ interest, bounce in Bajaj Finance Limited EMI, a drop in your CIBIL score or change in organisation/ occupation.

How is the interest calculated and billed to me?

Interest is calculated on the daily highest utilised amount. The interest computation cycle is from the 26th of the month to the 25th of next month if the due date is the 5th of every month. It is calculated from the 22nd of the month to the 21st of next month if the due date is the 2nd of the month and payable on the immediate next month’s due date by electronic clearing service (ECS).

After completing the withdrawal transaction, how much time will it take to get funds in my account?

For requests placed until 2 p.m. from Monday to Friday, the amount will be transferred the same day as per RTGS/ NEFT timelines. For requests placed after 2 p.m. and on Saturdays, the amount will be transferred on the next working day.

How do I transact through my Flexi loan?

You can do a part-payment through Experia by following these steps:

  • Log in with your user ID and password
  • Navigate to ‘Payments’ and select ‘Online Payment’ to proceed
  • Under the ‘Part-Prepayment’ section, enter the amount you wish to pay and click on ‘Proceed’
  • Click on ‘Pay Online’ against the loan for which you want to make a payment

You can also part-prepay your loan through Virtual Account Number (VAN) by following these steps:

  • Log in to your bank website to transfer money through net banking
  • Add a unique Bajaj Finance Limited VAN to your bank account as a beneficiary
  • Kindly do not make an IMPS transaction

Please note:

  • Post successful transaction, you will receive an alert on your registered mail ID from your bank
  • Your loan account will be rescheduled within 24 hours from receipt of funds
  • You may view your updated repayment schedule on Experia

You can drawdown through Experia by following the steps mentioned below:

  • Login to Experia with your user ID and password
  • Navigate to ‘My Relations’
  • Select Flexi loan account number and click on ‘View Details’
  • Select the ‘Drawdown’ option
  • Check the bank name and account details to which amount will be transferred
  • Enter the drawdown amount
  • Generate OTP
  • Enter the OTP received on your registered mobile number and click on ‘Send Request’
  • Within 24 hours of the drawdown request, the amount will be credited to your bank account
  • If you are unable to view your loan account number on the drawdown page, please clear your cookies by pressing Ctrl + Shift + Delete
  • You will only be able to perform a withdrawal/ drawdown if you have no dues against your account
How and when can I foreclose my loan?

You can foreclose your loan any time after paying your first EMI. Follow these steps to foreclose your loan:

  1. Click on ‘Quick Pay’ in the menu bar at the top of the page
  2. Select ‘Online Payment’
  3. Click on ‘Foreclosure’
  4. Choose the loan you wish to foreclose and select ‘Pay’
  5. Select your reason for foreclosure from the dropdown options
  6. Click on ‘Proceed to Pay’
  7. Choose your payment mode from the options provided

Alternatively, you may visit our nearest branch and foreclose your loan.

Do I have to pay any charges when I foreclose my loan?

No foreclosure charges are applicable on EMI finance loans and loans availed of using your EMI Network Card. The following charges apply to other loans:

Term loan: 4% plus applicable taxes on the principal outstanding amount as on the date of full prepayment.

Flexi term/ Flexi Hybrid loan: 4% plus applicable taxes on the total withdrawable amount (total loan amount that can be withdrawn under Flexi term loan and Flexi Hybrid loan variants, from time to time as per the repayment schedule), on the date of full prepayment.

How do I get my No Dues Certificate (NDC)?

You can view and download your NDC after loan closure.
To get the certificate, follow these steps:

  1. Click on ‘My Relations’ at the top left part of the screen
  2. Select ‘View All’
  3. Choose the type of loan for which you want a No Dues Certificate and click on ‘View Details’
  4. Click ‘View Details’ on the loan for which you want No Dues Certificate
  5. Click on ‘E-Statements’
  6. Select ‘View and Download’ to download your No Dues Certificate
Will foreclosing my loan have any impact on my CIBIL score?

No, there will be no impact of loan foreclosure on your CIBIL score. Once the loan is foreclosed, the same will be reported to CIBIL as closed along with ‘0 outstanding’.

When will I get my original documents back after I foreclose my loan?

If you have any mortgage loan with us, you will receive the same at your nearest Bajaj Finserv branch within 7 working days from the date of foreclosure. For any other loan, all your documents, including security PDCs, will get purged post loan closure.

How will I get my foreclosure letter?

Follow these steps to get your foreclosure letter:

  1. Go to the ‘Payment’ tab and select ‘Online Payment’ – ‘Foreclosure’
  2. Select the loan account number for which the foreclosure letter is required
  3. Click on the ‘Proceed’ button
  4. Click on ‘Generate your foreclosure letter’
  5. A foreclosure letter will be generated. At the bottom of the letter, you will get the option to print the letter or send it to your email address.

The letter will have the payment amount details to foreclose your loan account for the next 7 days. Please note that this letter will be valid only for 7 days. After that, you will have to generate a fresh foreclosure letter.

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Fixed Deposit

When do I become liable for tax deducted at source (TDS) on my fixed deposit?

Under Section 194A of the Income Tax Act, 1961, if the interest earned in a year from investments in fixed deposits floated by NBFCs exceeds Rs. 5,000, the interest income is taxable.

Note: Deposits held by minors are also subject to TDS; the deduction happens against the PAN of the person declared as the major applicant against the FD.

When is TDS deducted?

TDS is deducted when the interest amount is credited to the FD holder’s account.

If I have multiple FDs with Bajaj Finance Limited, how will TDS be calculated?

TDS deduction happens against the FD holder’s PAN. Hence, the interest income is arrived at after consolidating all fixed deposits. TDS will be calculated by Bajaj Finance and paid to the government as per the interest payment frequency of the payout scheme selected by the customer.

What is the TDS rate?

Tax is deducted at source at rates as mentioned in section 194A of the IT Act 1961. The present rates are as follows:

Account holder Rate of TDS (with surcharge and education cess)
Resident Indians: Individuals, trusts, associations, HUFs, firms, and Indian companies 10%
What will the TDS rate be if I do not have a PAN card?

In the absence of PAN, the TDS rate will be slightly higher. A 20% (including surcharge and education cess) TDS will be applicable.

Where can I view the amount deducted against my FD as TDS?

The amount deducted will reflect in the quarterly TDS certificate issued by Bajaj Finance Limited as per Rule 31 of the Income Tax Rules, 1962. It will also reflect in the FD holder’s statement of account, which can be downloaded from Experia.

When does Bajaj Finance Limited issue a TDS certificate?

As per Rule 31 of the Income Tax Rules, 1962, Bajaj Finance Limited issues a TDS certificate in Form 16A every quarter, within 15 days from the due date of furnishing the statement of tax deducted at source. The due date for the issue of the TDS certificate is given below:

Quarter

Due date for issuing TDS certificate

For the quarter ending June 30 of the financial year

July 30 of the financial year.

For the quarter ending September 30 of the financial year

October 30 of the financial year.

For the quarter ending December 31 of the financial year

January 30 of the financial year.

For the quarter ending March 31 of the financial year

May 30 of the next financial year


TDS certificates (Form 16A) are generated quarterly through TDS Reconciliation Analysis and Correction Enabling System (TRACES). TRACES generate TDS certificates based on the customer’s PAN. Thus, a consolidated TDS certificate against one PAN will be generated for TDS deducted against all FDs sourced by Bajaj Finance Limited.

What is Form 15G/ 15H?

Form 15G/ 15H is a self-declaration form that the depositor can submit to avoid TDS if their interest income from fixed deposits is higher than Rs. 5,000, but total income is below the taxable limit.

What is the difference between Form 15G and Form 15H?

Form 15G is meant for resident individuals below 60 years of age, while Form 15H is for those aged 60 years and above during that financial year.

Where can I download Form 15G/ H from?

These forms are readily available at your nearest Bajaj Finance Limited branch. You can also contact your tax consultant for the same. Alternatively, you can visit their website and download the forms online from the ‘Forms/ Download’ section.

How will the submission of Form 15G/ H impact TDS deduction?

If your total taxable income during the financial year is not likely to exceed the taxable limit as per the income tax slab, you can submit Form 15G/ H to Bajaj Finance Limited. From the date of submission of Form 15 G/ H, TDS will not be cut on the interest paid to you.

The grid for income exemption limit is given below:

Category

Type of form

Exemption limit

   

Male

Female

Individuals up to the age of 60. (This form needs to be submitted at the beginning of each financial year.)

Form 15G

Rs. 2.5 lakh

Rs. 2.5 lakh

HUFs, associations, trusts. (This form needs to be submitted at the beginning of each financial year.)

Form 15G

Rs. 2.5 lakh

Rs. 2.5 lakh

Individual customers aged 60 years and above but less than 80 years. (This form needs to be submitted at the beginning of each financial year.)

Form 15H

Rs. 3 lakh (plus deduction under Chapter VIA, if any for which declarant is eligible.)

Rs. 3 lakh (plus deduction under Chapter VIA, if any for which declarant is eligible.)

Individual customers aged 80 and above. (This form needs to be submitted at the beginning of each financial year.)

Form 15H

Rs. 5 lakh (plus deduction under Chapter VIA, if any for which declarant is eligible.)

Rs. 5 lakh (plus deduction under Chapter VIA, if any for which declarant is eligible.)

Others

Exemption certificate issued by Income Tax Officer

As per the exemption certificate

As per the exemption certificate

On submitting Form 15G/ H to Bajaj Finserv, will there be any query from the Income Tax Department?

Since a copy of Form 15G/ H has to be sent to the Income Tax Department, the department may raise a query if they deem it necessary.

What is a fixed deposit scheme?

A fixed deposit scheme is a savings option that helps you earn interest on money parked with Bajaj Finance Limited at periodic intervals, either through simple or compounded interest on the principal amount. The interest rates are typically higher than those of savings accounts because the money is locked in for a specific period and cannot be withdrawn at the will of the depositor, except in certain scenarios in which the customer is ready to bear the prematurity penalty.

Who can invest in a Bajaj Finance Limited Fixed Deposit scheme?

Individuals, companies, Hindu Undivided Families, a body of individuals, associations of persons, societies, trusts, sole proprietorships, partnerships, societies (both residential and credit co-operative), clubs, schools, universities etc., can invest.

Who cannot invest in Bajaj Finance Limited Fixed Deposit scheme?

Non-resident Indians, foreign citizens, persons of Indian origin (PIOs), charitable trusts and entities qualifying under section 11(5) of the Income Tax Act cannot invest in a Bajaj Finance Limited FD scheme.

What are the available interest payout options?

We offer cumulative and non-cumulative interest payment options.
In a non-cumulative fixed deposit scheme, the interest is payable monthly, quarterly, semi-annually and annually. This scheme is convenient if you require periodic interest payment.

In a cumulative term deposit scheme, the interest is paid with the principal at maturity and is compounded annually. This scheme is a money multiplier suitable for individuals who do not require periodic interest payments. The interest will be compounded annually, and the final payout will be subject to deduction of tax, wherever applicable.

What are the interest rates offered by Bajaj Finance Limited?

For information on FD interest rates, email fd@bajajfinserv.in.

Will special rates be given to some categories of applicants?

Yes, senior citizens are eligible for special rates over and above the card rates of interest. Senior citizens (more than 60 years of age, subject to proof of age) can get an additional rate of 0.25% p.a. per annum on the size of their deposit.

My loan/ FD with Bajaj Finance Limited has been closed/ has matured. Will I still get a 0.25% existing client benefit while investing in an FD?

No, you will not be eligible for the benefit.

I am an EMI Network Card holder. Will I still get 0.25% existing client benefit while investing in an FD?

EMI Network Card holders will get the 0.25% existing client benefit only if they have used the card at least once, which means a loan account number has to get created in our records.

I have availed of an auto loan from Bajaj Auto Finance Limited. Will I still get the 0.25% existing client benefit while investing in an FD?

No, you will not.

Are there any benefits on FD renewal?

There are no benefits on FD renewal.

BFL has just changed the FD rates. Will those new rates apply to my existing deposit?

No. Since you have locked in your money with us at a specific rate, you will continue to receive interest at that rate till maturity. If you wish to avail of the new rate, you can invest in a new FD with us.

What are the benefits of a Bajaj Finance Fixed Deposit?

A Bajaj finance Limited FD has the following features and benefits:

  • Minimum deposit size of Rs. 15,000. There is no maximum amount limit
  • Rated FAAA/ Stable by CRISIL and MAAA/ Stable by ICRA, which implies the highest safety of your money
  • Attractive and assured rates of interest for your money to grow periodically
  • A tenor of between 12 and 60 months with different rates of interest to suit diverse needs
  • Branch presence across over 800 locations in India
  • Access to all product details on our customer portal – Experia
  • Flexibility of payment through electronic or physical modes
  • Special rates for senior citizens, existing customers and group employees
What service facilities will be offered to me?

We are a service-oriented organisation focusing on delivering the best service experience. Some of our key highlights are:

  • Simple eligibility criteria
  • Simple and transparent policies
  • An online fixed deposit calculator to help you plan your investment.
  • Detailed SMS and email communication to customers, from request to maturity
  • Easy online access to scanned copies of all the documents submitted by you
Will I need to provide any referral for opening a fixed deposit account?

No referrals are required for opening a fixed deposit account.

What payment modes can I use?

You can make a payment by cheque or online through RTGS/ NEFT.

Can I open a fixed deposit account by cash payment?

No, you cannot.

What documents do I need to submit for opening a fixed deposit account?

Here’s a list of documents you need to provide for opening an account with us.

For individuals:

  1. Recent photograph
  2. Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
  3. PAN card

Or

Form 60 + any 1 of the following officially valid documents (OVDs):

  • Valid passport
  • Valid driving license
  • Voter's ID card
  • NREGA job card
  • Letter containing name and address issued by National Population Register

For sole proprietorships:

  • Recent photograph of proprietor
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of the proprietor
  • PAN card of proprietor

    OR
    Form 60 of proprietor + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of the sole proprietorship
  • Any 2 of the following documents of the sole proprietorship:
  1. Registration certificate
  2. Certificate/ license issued by the municipal authorities under the Shops and Establishment Act
  3. GST or income tax returns
  4. GST certificate (provisional/ final)
  5. Certificate/ registration document issued by professional tax authorities
  6. License/ certificate of practice issued in the name of the proprietary concern by any professional body incorporated under a statute
  7. Complete income tax return (not just the acknowledgement) in the sole proprietor's name where the firm's income is reflected, duly authenticated/ acknowledged by the income tax authorities
  8. Importer-Exporter Code issued by Directorate General of Foreign Trade
  9. Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)

For HUFs:

  • Recent photograph of Karta
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of Karta
  • PAN card of Karta

    OR

    Form 60 of Karta + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of HUF
  • Deed
  • Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of HUF

For Registered Partnerships:

  • Recent photograph of all partners
  • Virtual ID/ Aadhaar card/proof of application for enrolment of Aadhaar of all partners
  • PAN cards of all partners
    OR
    Form 60 of all partners + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of registered partnership
  • Deed
  • Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
  • Power of attorney granted to attorney holder to transact on its behalf
  • Registration certificate

For Unregistered Partnerships:

  • Recent photograph of all partners
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all partners
  • PAN cards of all partners
    OR
    Form 60 of all partners + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of registered partnership
  • Deed
  • Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
  • Power of attorney granted to attorney holder to transact on its behalf

For Registered Trusts:

  • Recent photograph of all trustees
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all trustees
  • PAN cards of all trustees
    OR
    Form 60 of all trustees + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of trust
  • Deed
  • Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of trust
  • Power of attorney granted to attorney holder to transact on its behalf
  • Registration certificate

For Unincorporated Association/ Body of Individuals/ Unregistered Trusts:

  • Recent photograph of all authorities
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all authorities
  • PAN cards of all authorities
    OR
    Form 60 of all authorities + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • PAN card of the entity
  • Deed
  • Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)
  • Power of attorney granted to attorney holder to transact on its behalf
  • Registration certificate
  • Resolution of managing body

For Societies:

  • Copy of resolution
  • Copy of memorandum and articles of association/ bye-law
  • Certified true copy of registration certificate (in case of a society registered under Societies Registration Act, 1860 or any other corresponding law in force in the state or union territory)
  • Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
  • PAN card of all authorities
    OR
    Form 60 of all authorities + any one of the following OVDs:
  1. Valid passport
  2. Valid driving license
  3. Voter's ID card
  4. NREGA job card
  5. Letter containing name and address issued by National Population Register
  • Share any of the following as proof of address of the society.
  1. Copy of certificate issued by Registrar of Co-operative Societies
  2. Bank certificate from the existing banker
  3. Bank statement of accounts for the preceding three months
  4. Registration certificate having address issued by central/ state or any other local government authority

For Companies:

  1. Certificate of incorporation/ registration and memorandum and articles of association
  2. Resolution passed by the board of directors authorising its personnel to enter into transactions/ agreements and to open and operate bank accounts on its behalf; their names and specimen signature(s)
  3. PAN allotment letter/ PAN card of the company
  4. Latest telephone/ electricity bill or bank account statement and a cancelled cheque
  5. An officially valid document (PAN card, passport, driving license, voter’s identity card, Aadhaar card) identifying the directors, employees and persons authorised for such transactions and their addresses

For Co-operative Banks:

  1. Banking License issued by RBI
    OR
    Registration certificate issued under the Society’s Act.
  2. Certified ‘True and Updated’ copy of rules and by-laws
    OR
    Memorandum/ articles of association of the bank signed by any of its directors.
  3. Duly signed board resolution, along with details of authorised signatories.
  4. Copy of PAN card of the bank
  5. KYC of authorised signatories: A recent passport-size colour photograph, Aadhaar number/ proof of application towards enrolment for Aadhaar, and PAN/ Form 60
A senior citizen with a PAN and Aadhaar card has shifted to rented accommodation. The rent agreement is in their son's name and does not contain the senior citizen’s (parent’s) name. In such a case, which documents are needed from the senior citizen to process his FD?

Apart from PAN and Aadhaar details, the senior citizen should fill in their current/correspondence address and tick ‘No’ for “Is current/correspondence address same as permanent address?” on page 1 of the FD application form as shown in the screenshot below. They need not submit proof of correspondence address.

application form


Is there any charge/processing fee levied on opening a fixed deposit account?

Opening a fixed deposit account does not attract any charge or processing fee.

Can I show my Bajaj Finance FD investment for tax exemption?

A Bajaj Finance FD investment cannot be shown under section 80C for a tax deduction.

When will my interest amount be paid?

Your interest amount will be paid as per the following schemes:

  • Non-cumulative: Interest will be paid based on the following frequencies:
  • Monthly option – Interest will be paid on the last date of each month. The first payment will be made on the last day of the subsequent month in which the FD is procured. E.g., if you have initiated the FD on March 25 and have requested monthly interest, it will be paid at the end of the subsequent months, that is, April 30.
  • Quarterly option – Interest will be paid on June 30, September 30, December 31 and March 31
  • Half-yearly option – Interest will be paid on September 30 and March 31
  • Annual option – Interest will be paid on March 31
  • Cumulative scheme: The interest will be compounded annually, and the maturity amount will be subject to tax deductions. Interest will be paid on maturity.
Where can I find my FD details like amount, tenor and interest rate?

For these details, you can refer to your FDR or statement of account, available on our customer portal – Experia.

I have lost my FD certificate/ receipt. How do I get a new one?

The original FD receipt is couriered to your address as per our records. If a duplicate FD receipt is required, please submit a written request duly signed by all the FD account holders at our branch.

I wish to add a nominee/ change the nominee details on my FD. How can I do so?

For any request to change the nominee’s name, fill the nomination form available here. Submit the duly signed form to our branch or your relationship manager or broker. Based on this, the changes will be made to our records.

When will I receive the TDS certificate?

The TDS certificate will be emailed to the depositor every quarter.

How soon will I receive my fixed deposit receipt?

You will receive the fixed deposit receipt by courier within three weeks of creating your deposit account.

I am unable to track my fixed deposit receipt (FDR). Please help.

An FDR tracking system will be made available on our website shortly. Meanwhile, a virtual copy of the FD certificate is available online on our Customer Portal – Experia.

What interest amount will be credited to my account?

Based on the scheme you have chosen, the interest amount will be credited to the bank account in our records. After it is credited to your account, you will receive confirmation via SMS/ email. Refer to your statement of account for the details on the interest scheme you have chosen and details of the interest payable.

How will the maturity amount be transferred?

The maturity amount will be transferred through National Electronic Fund Transfer/ Real Time Gross Settlement modes to the bank account mentioned by you in the application form. The entire amount shall be transferred on the date of maturity of the deposit. If the electronic account transfer bounces, you will be informed by phone, email, and letter to update the bank account details registered with us.

How can I change my bank account details?

Download the relevant form from here and submit it with a copy of your FDR and cancelled cheque to your relationship manager/ broker.

I have not received the interest on my FD

If you have not received the interest on your fixed deposit, then follow these three steps to ensure it is credited:

  • Step 1: Please ensure that you have carefully checked the bank statement of the account registered with us. If confirmed that you have not received interest, then proceed to step 2.
  • Step 2: Please check the interest deposit date. If it is confirmed that you are liable to receive interest but have not, proceed to step 3.
  • Step 3: Raise a request by clicking on the ‘No’ button provided below each answer. To write about your query, select ‘Others’ as the request type, mention the FDR number and the month/quarter/year for which interest has not been received.
     
How can I renew my FD?

You can renew your FD in the following three ways:

  1. Visit the nearest Bajaj Finance Limited branch with your FD receipt (recommended but not mandatory) at least two days before maturity
  2. You can also request your relationship manager for renewal at least two days before maturity
  3. Log in to our customer portal to renew your FD online within a few minutes
Which documents are needed to renew my FD?

We require only the FD application form. You may attach the original FD receipt with it (recommended but not mandatory).

Do I need to submit KYC documents along with my photo once again at the time of FD renewal?

No. You don’t have to submit KYC documents and a photo again at the time of FD renewal.

During renewal, can I change the name of the nominee or co-applicant?

Yes, you can change the nominee, but not the co-applicant.

Can you give me a loan against my FD if I require money?

After three months of the lock-in period, FD customers can seek a loan of up to 75% of the deposit amount. The loan interest rate will be 2% higher than the rate at which the deposit was created. The tenor will be the residual maturity of the FD.

How to apply for a loan against an FD?

Please contact your relationship manager or branch if you require a loan against FD.

Will my FD be impacted if I cannot service the loan taken against my FD?

No, there will be no impact on the FD. All outstanding dues will be adjusted against the FD maturity proceeds, and the balance will be paid to you.

I already have an outstanding loan (for example, a home loan) with Bajaj Finance Limited and have invested in a Bajaj Finance FD. However, I am unable to service the loan taken. Will my FD be impacted?

No, there will be no impact on the FD. The outstanding dues can’t be adjusted against FD. You may choose to liquidate the FD prematurely and repay the outstanding dues.

Is a loan against FD an overdraft facility?

No, it’s a term loan.

I have just repaid my entire loan against FD. Can I avail of a new loan against FD?

Yes, repaying your earlier loan against FD entirely makes you eligible for a fresh one.

Can I avail of any income tax deduction on the EMI I pay on loan against FD?

No. Income tax deduction is not applicable on the EMIs paid towards a loan against a fixed deposit.
 

Can I avail of a loan from you against an FD of some other NBFC/ bank?

No. We provide loans against Bajaj Finance FDs only.

I am a new investor and want to invest in Bajaj Finance FDs. Whom should I get in touch with?

You can contact your investment advisor, send an email at fd@bajajfinserv.in or call 020-71124281 (charges apply).

I have just submitted my FD application form, and I need to know the status of my application. Whom should I get in touch with?

You can get in touch with your relationship manager/broker, send an email to fd@bajajfinserv.in or call 020-71124281 (charges apply).

I am an existing investor in Bajaj Finance FD, and I have a query. Whom should I get in touch with?

You can contact your regional manager/ broker or raise a request by clicking on the 'No’ button provided below each answer. Select ‘Others’ as the request type to write about your query. Alternatively, you can visit our nearest branch.

Is the interest on FD taxable? What is the taxable amount?

Yes, under Section 194A of the Income Tax Act, 1961, if the interest earned from fixed deposits across all NBFCs exceeds Rs. 5,000, it is taxable. The depositor’s interest income will arrive after consolidating all his fixed deposits. TDS will be calculated by Bajaj Finance and paid to the government quarterly. If the depositor provides 15G/ 15H during the application stage, he will be exempt from paying tax on his interest income.

However, if the aggregate interest paid or payable during the financial year exceeds Rs. 2.5 lakh for citizens below the age of 60 years and Rs. 5 lakh for senior citizens and super senior citizens (aged 80 years and above), then Form 15G/ 15H will not be valid. In such an event, the tax will be deductible.

Where can I get and submit Form 15 G/ H?

You can access the form in the following ways:

Experia: Log in to our customer portal - Experia and follow these steps – Account Information > My Relations > Fixed Deposit Details > View Details (for each deposit) > Form 15 G/ H.
Click on the checkbox to submit your form online, fill in the required details, generate and enter the OTP and submit the declaration.

Broker: Download Form 15 G/ H from our website and submit it to your broker, who will send it to us.

Branch: Download Form 15 G/ H from our website and submit it at your nearest Bajaj Finance Limited branch or send a courier to – Mr Ravindra Khopade, Tata Consultancy Services, Electronic Sadan No 3, 2nd Floor MIDC, Bhosari, Pune - 411026

How frequently is TDS deducted?

TDS is deducted quarterly for all modes of payment except monthly.

Even though I had submitted Form 15 G/H, my TDS was deducted. Whom should I get in touch with?

You can contact your relationship manager/broker or raise a request by clicking on the ‘No’ button provided below each answer. To raise a query, select ‘Others’ as the request type.

Can I withdraw my FD before the tenor expires? If yes, what would the impact be on the interest?

The lock-in period for an FD is three months, before which it cannot be withdrawn. For premature withdrawal, there are penalty slabs as follows:

0-3 months: FD cannot be withdrawn (not applicable in cases of death).

3-6 months: No interest is payable on the deposit. Only the principal is payable.

>6 months: Interest payable is 2% lower than the interest rate applicable to the period the deposit has run. If no interest is specified for the period run, the interest payable will be 3% lower than the lowest rate at which Bajaj Finance accepts deposits.
 

The primary applicant has passed away. Can the co-applicant in the FD request for prematurity?

Yes, the co-applicant has to submit a written request along with the death certificate and the FDR to their relationship manager/broker. The FD proceeds (post deduction of TDS) will be credited to the bank account registered with us within 8 days of receiving the application.

The primary applicant has passed away within a few days of investing in an FD. Will Bajaj Finance still deduct TDS in case of premature withdrawal?

Yes, TDS will be deducted if the FD is withdrawn prematurely.

If the primary applicant expires and there is no nominee or joint holder, what documents are required from the legal heir who wishes to withdraw the FD prematurely?

If a primary applicant with no nominees or joint depositors expires, the legal heir has to submit the following documents:

  • Application for deceased’s claim (mandatory)
  • Notarised copy of the death certificate (mandatory)
  • Succession certification/letter of administration/probate of the will (recommended, but not mandatory)
  • Indemnity bond taken from the legal heir/representative (mandatory)
If the primary applicant dies, then on maturity, can the co-applicant request to renew the FD by adding a new primary applicant?

No, such a deposit cannot be renewed.

If the co-applicant dies, can his name be replaced with another co-applicant during renewal?

No, the deceased co-applicant cannot be replaced with another co-applicant. However, the deceased co-applicant’s name can be deleted from the FD by providing valid documents.

Can the new Karta be made the primary applicant without withdrawing the FD if a Karta dies in an HUF? If yes, what are the documents required? What documents are required from the new Karta who wishes to withdraw the FD prematurely?

In such scenarios, the following documents are required:

  • Proof of death of the depositor
  • Declaration/affidavit/indemnity from the members forming part of the HUF declaring the eldest coparcener as the new Karta of the HUF
  • Fresh deed of declaration of HUF including the list of coparceners, signed by the Karta and the adult coparceners
  • Aadhaar and PAN of the new Karta
If the primary applicant dies, is it mandatory to inform Bajaj Finance Limited about the death?

Yes. That’s because Bajaj Finance Limited cannot continue to pay interest and deduct TDS on the PAN of a deceased person.

A is the primary applicant in one deposit, and B is the joint applicant. Now, for another FD, if B is the primary applicant (and A may or may not be a joint applicant), does B have to submit his KYC documents again?

No. As long as the B’s KYC documents are valid, he need not submit them again.

Can an NRI be a co-applicant in an FD?

No, Bajaj Finance Limited does not accept FDs in which co-applicants are NRIs.

A depositor has turned into NRI after creating an FD with Bajaj Finance. What happens to his deposit?

The deposit can remain with us till maturity. However, if the depositor is an NRI on the renewal date, he cannot renew the deposit; it has to be matured. The maturity proceeds will go to his NRO account only. If he becomes an Indian citizen again (for whatever reason) on the renewal date, he can renew his deposit.

Contact us

To know more, write to us at fd@bajajfinserv.in

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Mutual Funds

What are mutual funds?

A mutual fund is an investment option that consists of pooled money from various investors that is in turn invested in stocks, securities, money market, bonds, etc. These investments are managed by well-qualified professionals. Mutual fund comparison can help in deciding between different options. The funds may be collected as a lump sum amount or through a Systematic Investment Plan (SIP), as per the investment objective and strategy of the fund.

What are direct MF plans? How are they different?

An AMCs (Asset Management Company) offer two plans in mutual funds, i.e. direct plan and regular plan. A direct plan is directly offered to the customers by a fund house without the involvement of agents or third-party distributors. Such plans have a lower expense ratio than regular plans. Apart from the expense ratio and its resultant effect on the NAV, everything else stays the same.

What is KYC, and why is it required?

KYC stands for 'Know Your Customer'. It is a mandatory procedure in India that helps financial institutions verify prospective customers' addresses and identities before conducting transactions.

It also captures information related to your financial status and occupation. The KYC process helps financial entities verify that investments/ transactions are being made in a real person's name. This helps cut down unlawful practices like money laundering, fraud or financing illegal activities. 

What are the documents required for KYC?

Below are the required documents for individual investors:

i) Proof of Identity: PAN Card
ii) Proof of Address (Any 1): Aadhaar / Passport / Driving license / Voter ID
iii) Bank Details

Please note: This platform is available for resident Indian Individual investors only.

What are SIP and Lump sum investments?

There are two ways of investing in mutual funds – Lump sum and SIP.

Lump sum is a method of investing a corpus at one go. It is usually used when an investor tries to time the market.

SIP is a method of investing a fixed amount at regular intervals, similar to a recurring deposit. The most crucial benefit of SIP is averaging the cost of buying, and investors don't have to time the market constantly.

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Payments

How and when can I make a part-prepayment?

You can make part-payment any time after clearing the first EMI of your Flexi loan account.
Follow these steps to make a part-payment:

  1. Click on ‘Quick Pay’ on the black bar at the top of the page
  2. Select ‘Online Payment’
  3. Select ‘Part Payment’
  4. Click ‘Pay’ on your Flexi loan
  5. Enter amount
  6. Select ‘Proceed to Pay’
  7. Choose your preferred payment mode from the options provided

Alternatively, you may visit our nearest branch and foreclose your loan.

Do I have to bear any prepayment charges?

Part-payment charges applicable on various products are mentioned below:

Product

Borrower type: Interest type

Duration (months)

Part-payment charges

Mortgage

Individual: Floating rate

>1

Nil

 

Non-Individual: Floating rate

>1

2% plus applicable taxes

 

All borrowers: Fixed rate

 

2% plus applicable taxes

 

 

Product

Borrower type: Interest type

Duration (months)

Part-payment charges

Salaried, business loans, professional loans and PLCS

NA

>1

Term loan: 2% plus applicable taxes

Flexi term loan: Nil

Flexi Hybrid loan: Nil

 

How do I make an advance payment?

Follow the steps below to make an advance payment:

  1. Select ‘Quick Pay’ on the black bar at the top of the page
  2. Click on ‘Online Payment’
  3. Select ‘Advance Payment’ and follow the instructions to make a payment using our secure gateways
How can I make an overdue payment?

Follow these steps to make an overdue payment online:

  1. Click on ‘Quick Pay’ on the black bar at the top of the page
  2. Select ‘Online Payment’
  3. Click on ‘EMI And Overdue Payments'
  4. Click ‘Pay’ on the loan for which you have missed a payment or have dues to clear
  5. Enter the amount you wish to pay
  6. Select ‘Proceed To Pay’
  7. Pay using your preferred mode from the options provided

A transaction ID will be generated for your reference upon completing the transaction. Kindly keep the transaction ID handy at all times.

Alternatively, you can make an overdue payment by visiting the nearest branch.

How do I change my EMI due date?

Currently, there is no option to change the EMI due date.

What is my part-payment limit?

There is no upper limit to the part payment you can make. However, the daily NEFT transaction limit is predefined by your bank in case you are making a part-payment of above Rs. 20,000. In such a situation, please check the limit with your respective bank.

What will happen if part-payment is made by cheque during the presentation period?

If a part-payment is made by cheque during the presentation period, the effect of the same shall reflect from the next EMI cycle.

Where can I find answers to FAQs about the Wallet app?

Find answers to all your Wallet app-related queries here.

I am a SuperCard customer. I’m looking for answers to queries about credit cards. Where can I find them?

You can find answers to all your SuperCard-related doubts here.

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Insurance

How can I get my certificate of insurance?

Your policy document/certificate of insurance is dispatched or emailed by the respective insurance company (Bajaj Finserv partner) within five days of policy issuance. If you have not received the policy documents, please raise a request by clicking here.

What is the difference between insurance surrender and insurance cancellation?

A policy can be cancelled within the prescribed free-look period only, as per the terms and conditions. Only a life insurance policy and some health insurance products may acquire a surrender value post the free-look period. When you surrender your policy, you are breaking your contract. The insurer has covered your risk so far, as well as incurred management expenses in maintaining your policy. Thus, you may receive only a portion of what you have paid as the premium, depending upon the policy terms.

How to get a refund against insurance cancellation?

The concerned insurance company processes the refund for your insurance policy within 10 working days of registering the request. The refund processing time depends on the mode of application and the terms and conditions of the insurer.

The refund amount is based on the specific product’s free-look period. If your cancellation request is received within the free-look period, you can expect a full refund. If the cancellation request is received after the free-look period, you will receive a surrender, prorated or nil value based on the specific insurance product’s terms and conditions.

How can I register a general insurance claim against the product or asset purchased?

The Certificate of Insurance (COI) provided by your insurance company mentions their helpline/customer service contact details for registering a claim against the policy. You may refer to this to execute your asset/ product claim registration.

If the required document or information is not available, you may raise a request for the same here.

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Others

When will my CIBIL report be updated?

Your CIBIL report will be updated by the 18th of every month, after EMI payment or loan closure.For any other Cibil related queries-click here.

How can I raise a request through Experia?

If you are not satisfied with our answers to your query, please click here to raise a request.

I need information on my two-wheeler loan. Please help.

For queries related to auto loans, please visit our website.

How do I apply for a new loan?

To apply for a new loan now, check your pre-approved offers on Experia by clicking here. If there is no offer available for your desired loan, you can apply online by clicking on ‘Our Portfolio’ in the top menu and then selecting the loan of your choice.

Please visit our nearest EMI Network partner store for a new consumer durable loan.
You can also apply for a new loan offline by visiting our nearest branch.

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GST

What is the taxable event under the Goods and Services Tax (GST)?

A taxable event under GST is the supply of goods or services or both. Central GST (CGST) and State GST (SGST)/ Union Territory GST (UTGST) will be levied on intra-state supplies. Integrated GST (IGST) will be levied on inter-state supplies.

What is the meaning of intra-state and inter-state supply?

Intra-state is the supply of goods/ services within a state. Inter-state is the supply of goods/services between two states.

What is an input tax credit?

The taxes you pay on input or purchase of goods/services is called input tax credit (ITC), whereas output tax liability is the tax paid on the final product.

For claiming an input tax credit, the customer needs to provide Bajaj Finance Limited’s GST correct registration number at the time of application or invoice. The same need to be shown while filing returns appropriately.

What if the input tax credit does not match the details provided in the GST return?

If the input tax credit does not match the details provided in the GST return, the taxpayer will not get the same credit. Hence it is required that every detail of input tax credit be matched to get the credit.

When will an invoice or a supply bill be issued to the customer?

The supplier usually generates the invoice if the supply of goods and services exceeds Rs. 200. However, if registered under GST, the supplier will raise an invoice with GST regardless of the taxable value. The time for issuing an invoice with GST will depend on the supply type, i.e. goods and services.

The invoice needs to be issued along with GST shown separately for any taxable service fees or charges.

On what types of fees or charges would GST be applicable?

Here is a list of fees or charges on which GST would be applicable:

  • Processing fees
  • Foreclosure charges
  • Rescheduling charges
  • Cheque swapping charges
  • Login Fees
  • Commitment fees
  • Bounce charge/ penal charges
  • Late payment penalty/ penal interest
  • Seizure charges
What is the applicable GST rate for the above fees or charges?

The applicable GST rate for the above charges or fees is 18%.

What are the GST registration details of Bajaj Finance?

Please look at the table below for our state-wise GST registration details:

S.No.

Name of place

Whether state or union territory

GST number
(provisional ID)

Address of principal place of business in the state as per GST registration

City

PIN

1

MAHARASHTRA

State

27AABCB1518L1ZS

4th Floor, Survey No.208/1-B, Behind Weikfield IT Park, Viman Nagar

Pune

411014

2

ANDHRA PRADESH

State

37AABCB1518L1ZR

32-9-17, 2nd Floor, Madhu Malaxmi Chambers, Near Jammichettu Centre, Mogalrajpuram

Vijayawada

520010

3

BIHAR

State

10AABCB1518L1Z7

1st Floor, 101, Deo Siddhi Newton Plaza, Kankarbagh, Main Road

Patna

800020

4

CHHATTISGARH

State

22AABCB1518L1Z2

609, DB Corporate Park, Rajbandha Maidan, BH Dental College

Raipur

492001

5

GOA

State

30AABCB1518L1Z5

1st Floor, Off. No. - 103 & 104Rizvi Towers, Rizvi Cooperative Housing Society, Caculo Island, St. Inez, Panjim

Goa

403001

6

GUJARAT

State

24AABCB1518L1ZY

 3rd Floor, Torquoise Building, Panchvati Paanch Rasta, Off CG Road

Ahmedabad

380006

7

HARYANA

State

06AABCB1518L1ZW

SCO- 91 , Ganpati Tower, Above Dena Bank, Prem Nagar, Near Karan Plaza

Ambala City

134003

8

HIMACHAL PRADESH

State

02AABCB1518L1Z4

3rd Floor, Travini Building, Lower Khalini Chowk

Shimla

171002

9

KARNATAKA

State

29AABCB1518L1ZO

8th Floor, Prestige towers, Residency Road

Bangalore

560025

10

KERALA

State

32AABCB1518L1Z1

3rd Floor & 6th Floor, DD Trade Towers, Kaloor - Kadavanthara Road, Kaloor

Cochin

682017

11

PUNJAB

State

03AABCB1518L1Z2

1st Floor , Sco - 40 , Ranjit Avenue , B-Block, Above Syndicate Bank , Opp. Khalsa Engg College

Amritsar

143001

12

RAJASTHAN

State

08AABCB1518L1ZS

5th Floor, Mangalam's Ambition Tower, D-46-B, Malan Ka Chauraha, Agrasen Circle, Subhash Marg, C – Scheme

Jaipur

302001

13

DELHI

State

07AABCB1518L1ZU

Off. No. 1152 & 1351, 11 & 13 Floor, Aggarwal Metro Heights, Plot - E5, Netaji Subhash Place, Pitampura

New Delhi

110034

14

JHARKHAND

State

20AABCB1518L1Z6

3rd Floor, Estate Plaza, Office No 301, Kantatuli Chowk, Old H B Road, Behind Mangal Tower

Ranchi

834001

15

MADHYA PRADESH

State

23AABCB1518L1Z0

6th Floor, Off. Nos. 605, 606, 607-A, 607-B,Airen Heights, Plot No.13-14,P.U.3, Scheme No. 54

Indore

452001

16

ODISHA (ORISSA)

State

21AABCB1518L1Z4

"BHANJO PRABHA BHAWAN", 3rd Floor, A/31, Kharvel Nagar, Unit No. III

Bhubhaneshwar

751001

17

TAMIL NADU

State

33AABCB1518L1ZZ

Unit No - 209, 210.2nd Floor, Alpha Wing, Beta Wing, Raheja Towers, 177, Anna Salai

Chennai

600002

18

UTTAR PRADESH

State

09AABCB1518L1ZQ

Unit No. 201 to 205, 2nd Floor, KM Trade Towers, H-3, Kaushambi

Ghaziabad

201010

19

WEST BENGAL

State

19AABCB1518L1ZP

Office - 1201, 12th Floor,Infinity Benchmark,Plot G-1, EP & GP, Sector 5, Salt Lake

Kolkata

700091

20

JAMMU AND KASHMIR

UT

01AABCB1518L1Z6

2nd Floor, Plot No. - 6, Jeevan Bhawan, Narwal Complex

Jammu

180012

22

ASSAM

State

18AABCB1518L1ZR

" VIP INTEGRA ", H.No. 409, 1st Floor, VIP Road, Six Mile, Above Renault Showroom

Guwahati

781022

23

MEGHALAYA

State

17AABCB1518L1ZT

Mukhim Mansion, 1St Floor, Upland Road, Laitumkhrah

Shillong

793003

24

SIKKIM

State

11AABCB1518L2Z4

Ground Floor, Sypraj Residency, 6th Mile Tadong, PO Samdur, Opp Baghirath Petrol Pump

Gangtok

737102

25

CHANDIGARH

UT

04AABCB1518L2ZZ

1st and 2nd Floor, Plot No SCO - 26, Sector - 26

Chandigarh

160002

27

UTTARAKHAND

State

05AABCB1518L2ZX

2nd Floor, Siddhartha Tower, 4-B Sachedva Colony Main Haridwar Road Near Mandakini Hotel

Dehradun

248001

28

PUDUCHERRY (PONDICHERRY)

UT

34AABCB1518L2ZW

1st Floor, New No.- 103, 105,Old No.- 79,81, Easwaran Koil Street

Pondicherry

605001

29

ISD

State

27AABCB1518L3ZQ

4th Floor, Survey No.208/1-B, Behind Weikfield IT Park, Viman Nagar

Pune

411014

21

TELANGANA

State

36AABCB1518L1ZT

# 6-3-891 & 892, 4th Floor, The Belvedere, Rajbhavan Road

Hyderabad

500082

26

TRIPURA

State

16AABCB1518L2ZU

Ground Floor, Banik Kutir, Sankar Chowmuhai, Krishna Nagar, Sanghati Club

Agartala

799001

 

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