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ContactUs > FAQS

FAQs

Frequently Asked Questions

How do I contact Bajaj Finance Limited?

A. Call us on 020 – 3957 5152 (call charges applicable) with your EMI Card related queries. For all loan queries other than Durable Finance, call 020- 3957 4151 (call charges applicable). We don't have a voice call center for EMI Finance on Durable products.
You can access your details through our IVR on 020- 3957 4151 (call charges applicable), or by logging on to our Customer Portal.
Alternatively, write to us at [email protected], and we will revert to you within 48 hours.

How do I apply for a new loan?

Please call us on our toll-free number 1800 1030 333 for any queries related to new Personal Loans. For any new EMI Finance on Durable Loans, please visit any of our partner dealers. For any other loan, please visit our branch office nearest to you.

To view our branch addresses, visit Customer Service > Branch Locator.Click here to view our branch locator.

How do I get my durable purchase original invoice copy?

We would like to inform you that the original invoice copies and loan documents are maintained with us for our records. You may contact the dealer should you wish to retrieve a copy of the same.

Alternatively, scanned copies of your loan documents are available on the Customer Portal, for all loans disbursed post August 2012.

To view your loan documents, follow these steps: Customer Portal > View loan details > Select view details > Select document vault. Click here to login to the Customer Portal.

How do I raise a request through the Customer Portal?

To log a request through the Customer Portal, log in > Select “Write to us” > Log new request. We will get back to you within 48 hrs.

How can I view my EMI status?

To view your loan related details along with your EMI status, please refer to your Statement of Account by logging in to Customer Portal > View loan details > Click view details icon > Select loan statement.

Click here to login to the Customer Portal.

When is my next EMI due?

To view your loan related details along with the due date of your next EMI, please refer to your Statement of Account by logging in to Customer Portal > View loan details > Click view details icon > Select loan statement.

Click here to login to the Customer Portal.

How do I change my EMI due date?

We currently do not have an option to change your EMI due date. This is keeping in mind the uniformity of payment due dates for all our customers.

How do I change my demographic details?

You may update your mobile number, email ID or address through our Customer Portal. Log in to Customer Portal > click on the top right icon > Select “Update your contact details”.

Click here to login to the Customer Portal

How do I update my date of birth, PAN, and nominee name?

You may update your mobile number, email ID or address through our Customer Portal. Log in to Customer Portal > click on the top right icon > Select “Update your contact details” > Personal details.

Click here to login to the Customer Portal

How can I get my Statement of Account/repayment schedule?

You can view and also download your Statement of Account/repayment schedule on our Customer Portal. Log in to Customer Portal > View loan details > Click view details icon > Select loan statement > Click Statement of Account > Open and save the PDF document > Click on export icon.

Click here to login to the Customer Portal.

How do I get my interest certificate?

You can view and also download your interest certificate from our Customer Portal. Log in to the Customer Portal > View loan details > Click on view details icon > Loan details > Interest certificate.

Click here to login to the Customer Portal.

Where can I view my loan documents?

scanned copies of your loan documents are available on the Customer Portal, for all loans disbursed post August 2012. To view your loan documents, follow these steps: Customer Portal > View loan details > Select view details > Select document vault.

Click here to login to the Customer Portal.

How can I apply for an EMI Card?

You can apply for an EMI card while visiting our nearest authorized partner store for availing a consumer durable/digital loan. If you are an existing customer with us, you can apply for the card online through the Experia portal, under the offer tab.

The EMI card comes to you by making a onetime payment of a nominal fee of Rs. 417. However, if the card remains unutilized for a year from the date of card issuance, there is a yearly fee of Rs. 117 for the non-usage.

When will I receive my EMI Card?

You will receive your EMI Card after successful clearance of your first 4 EMIs.

What is my EMI Card limit?

You can view your EMI Card limit on the Customer Portal. Log in to the Customer Portal > Select cards > EMI Card > See details.

Click here to login to the Customer Portal.

What is the current status of my EMI Card?

You can view your EMI Card limit on the Customer Portal. Log in to the Customer Portal > Select cards > EMI Card > See details. For any further queries, you may also call us on the dedicated EMI Card help line number: 020 – 3955152 (call charges applicable).

Click here to login to the Customer Portal.

What is my EMI Card PIN?

To receive your EMI Card PIN on your mobile, SMS PIN to 9227564444 from your registered mobile number. You can change your EMI card pin by logging on to the Experia portal.

How do I get my security PDC returned?

For all loans disbursed post September 2012, we destroy the security instruments collected after loan clearance. The same has been communicated in the loan application form as well.

For all security PDCs for loans disbursed before September 2012, please write in to us. Log in to the Customer Portal > Select “Write to us” > Log a new request.

Click here to login to the Customer Portal.

How can I make my overdue payment?

You can pay your overdue EMIs online through the Customer Portal. This facility is offered to customers who have net banking activated for their bank account. Log in to Customer Portal > Click on “Payments” > Make a payment > Missed EMI payment.

Please note - On successful completion of the transaction, a transaction ID will get generated For future reference.

Click here to login to the Customer Portal.

Can I make my advance EMI payment online?

You can make online advance EMI payment by logging onto our Customer Portal and mobile app. Please note this facility is not available for Business Loans, Personal Loans, and Home Loans. You may also visit any of our branches to make this payment. To view a list of branch addresses, visit Customer Service > Branch locator.

Can you arrange for a cheque pick-up from my residence (consumer durable customers only)?

We currently do not have the option to send our executives for collection of payment.

How and when can I part-prepay my loan? Are there any part-prepayment charges?

A. Part-prepayment can be done through our customer portal (Experia) or by visiting our branch.

• Part-prepayment made should be more than 1 EMI.
• Part-prepayment can be done anytime post clearance of the first EMI.
• Part-prepayment charges applicable for all non-flexi loans.
• Nil part-prepayment charges for Flexi loan and Line of Credit customers.
Part-prepayment charges applicable are mentioned below

What are the features and benefits of Dropline Flexi?

A. Below are the features and benefits of Dropline Flexi loans.
Benefits of Dropline Flexi
Flexi Saver loans offer many benefits over an existing term loan:
• You have the flexibility to pre-pay the loan with idle funds at no extra cost.
• You can re-avail the pre-paid amount within the available limit at any time within the loan tenor without any additional documentation.
• You save on interest cost. Interest is payable only on the utilized loan amount. There is no interest levied on the pre-paid amount.
• Seamless, easy, hassle-free online transactions on the customer portal, the self-service account access tool for drawdown and RTGS that allows you to make pre-payments to Bajaj Finserv through net banking facility.
Features of Dropline Flexi
There are three key elements to a Flexi Saver loan:
• Total Limit – This is the limit assigned to you for transaction at any given time. In Dropline Flexi, this is also called Dropline limit, which reduces every month based on the principal amount paid by you during the total tenor.
• Available Limit – This is the un-utilized amount which is available to you for withdrawal at any given point of time. Your available limit is calculated as: Dropline limit – principal outstanding
• Utilized Limit – This is the principal outstanding against the Flexi loan on which you would be charged interest.

What are the Other features of a Flexi Saver Loan?

• You can withdraw amounts up to your available limit only.
• Once your Dropline limit is equal to or less than your principal outstanding, your normal EMI cycle would resume where you would be charged both principal and interest as EMI.
• Please note, in the month your Dropline limit is equal to or less than your principal outstanding, your instalment would have principal component equal to difference between the two. Post this instalment, your EMI cycle would run as a normal loan until another part payment transaction is made.
• You can make any number of transactions without any limitations or restrictions on number of transaction/amount of pre-payment.
• Any transaction between 22nd of a month till the EMI due date is not factored in the current EMI due. Interest refund on the part paid amount during this period would be adjusted in the principal outstanding for the next month. Interest chargeable on the amount withdrawn during this period would be added in the interest due on the next EMI due date.

What are the features and benefits of Pure Flexi?

A. Below are the features and benefits of Pure Flexi loans.
Benefits of Pure Flexi
Pure Flexi loans offer many benefits over an existing term loan:
• You have the flexibility to pre-pay the loan with idle funds at no extra cost.
• You can re-avail the pre-paid amount within the available limit at any time within the loan tenor without any additional documentation.
• You save on interest cost. Interest is payable only on the utilized loan amount. There is no interest levied on the pre-paid amount.
• Seamless, easy, hassle-free online transactions on the customer portal, the self-service account access tool for drawdown and RTGS that allows you to make pre-payments to Bajaj Finserv through net banking facility.
Features of Pure Flexi
There are three key elements to a Pure Flexi loan:
• Total Limit – This is the limit assigned to you for transaction at any given time. In Pure Flexi, this is also called total loan amount.
• Available Limit – This is the un-utilized amount which is available to you for withdrawal at any given point of time.
• Utilized Limit – This is the principal outstanding against the Flexi loan on which you would be charged interest.

What are the Other features of a Flexi Saver Loan?

• In this facility, total Limit sanctioned remains constant throughout the tenor. You will be charged only interest on the utilised amount till your second last EMI.
• You can make any number of transactions without any limitations or restrictions on number of transaction/amount of pre-payment.
• You can withdraw the entire amount part-prepaid during the loan tenor.
• Your last EMI would be: Principal outstanding + Interest.
• Any transaction between 22nd of a month till the EMI due date is not factored in the current EMI due. Interest refund on the part paid amount during this period would be adjusted in the principal outstanding for the next month. Interest chargeable on the amount withdrawn during this period would be added in the interest due on the next EMI due date.
• This facility is provided with subject to renewal end of every 12 months of the loan tenor. A specified value of annual maintenance charges is applicable every 12 months.

What are the features and benefits of Hybrid Flexi?

A. Below are the features and benefits of Hybrid Flexi loans.
Benefits of Hybrid Flexi
Pure Flexi loans offer many benefits over an existing term loan:
• You have the flexibility to pre-pay the loan with idle funds at no extra cost.
• You can re-avail the pre-paid amount within the available limit at any time within the loan tenor without any additional documentation.
• You save on interest cost. Interest is payable only on the utilized loan amount. There is no interest levied on the pre-paid amount.
• Seamless, easy, hassle-free online transactions on the customer portal, the self-service account access tool for drawdown and RTGS that allows you to make pre-payments to Bajaj Finserv through net banking facility.
Features of Hybrid Flexi
There are three key elements to a Hybrid Flexi loan:
• Total Limit – This is the limit assigned to you for transaction at any given time. This is also called Dropline amount.
• Available Limit – Your available limit is calculated as: Dropline limit – Principal outstanding.
• Utilized Limit – This is the principal outstanding against the Flexi loan on which you would be charged interest.

What are the Other features of a Flexi Loan?

• During Flexi Saver – Pure period, total limit sanctioned does not reduce. You are allowed make any number of transactions without any limitations or restrictions on number of transactions/amount of pre-payment. Also, you can withdraw the entire amount part-prepaid during this period.
• At the end of Flexi Saver – Pure period, your loan would be converted into a Flexi Saver – Dropline. While you are allowed to make any number of part-prepayment transactions, total available limit for fund withdrawal reduces month on month.
• Once your Dropline limit is equal to or less than your principal outstanding, your normal EMI cycle would resume where you would be charged both principal and interest as EMI.
• Please note, in the month your Dropline limit is equal to or less than your principal outstanding, your instalment would have principal component equal to difference between the two. Post this instalment, your EMI cycle would run as a normal loan until another part payment transaction is made.
• Any transaction between 22nd of a month till the EMI due date is not factored in the current EMI due. Interest refund on the part paid amount during this period would be adjusted in the principal outstanding for the next month. Interest chargeable on the amount withdrawn during this period would be added in the interest due on the next EMI due date.

How do I make a part-prepayment on a Flexi Loan?

Click here and learn the simple steps to make part-prepayment on your term and Flexi loans through our Customer portal – Experia.

How do I drawdown/withdraw from a Flexi Loan?

Click here and learn the simple steps to drawdown/withdraw from your Flexi loan through our Customer portal – Experia.

How do I apply for my TDS refund?

You can now apply for your TDS refund through our Customer Portal. All you need to do is fill in your request details, upload your original Form 16A, and your TDS request will be generated.

Login to the Customer Portal > click the Top Right Icon > Click “Raise a request” > Request type (TDS) > Sub request type (TDS) Select “Write to us” > Log new request > Type: Request > Request type: TDS. Post submitting your request the TDS refund will be processed in 7-10 working days.

Click here to login to the Customer Portal.

How do I swap my existing mode of loan payment?

A. The new process for mandate swapping as per NACH is mentioned below:
• Collect mandate form from our branch or CD store.
• Read the dos and don’ts before filling the NACH mandate form.
• Fill in the NACH mandate form.
• Submit the NACH mandate with self-attested cancelled CTS cheque at our branch or Courier the NACH mandate and self-attested cancelled cheque to:
Bajaj Finance Limited
Tata Consultancy Services
Attention – LBO Swapping Team
Electronic Sadan No. 3, Bhosari MIDC
Near Philips, Near Bhosari Police station
Pune Nasik Phata,
Pune 411026

How do I swap my existing mode of loan payment Step-1 And Step-2 ?

Step 1: Collect the blank NACH mandate form, from: b) Dealer Location – Consumer Durable and Lifestyle product dealers, who offer Bajaj Finserv loans
Step 2: Fill up the details on NACH Mandate as per sample format attached, and provide your signature.
Please refer to the below guide and fill the mandate accordingly:
• Please fill the mandate neatly
• Avoid overwriting and cancellation on the NACH mandate
• Do not fold or staple the mandate/li>
• If you are unsure of any field, please leave it blank
Only the below mentioned fields should be filled on the NACH mandate:
• Date (DD/MM/YYYY): The current date on which you are filling up the mandate needs to be written
• Bank Account Type: (as per the savings bank account cheque)
• Bank Name: (If the name is long, kindly use abbreviations)
• Bank Account No.: As mentioned on your cheque
• 9 digit MICR Code: As mentioned on your cheque
• EMI Amount in Words: In case you are servicing multiple loans with BFL from this account, please enter double of the sum of all the EMIs. Don’t worry; only your actual EMI amount will be deducted.
• EMI Amount in Figures: EMI amount in words and figures should match
• LAN (Loan Account Number): In case you are servicing multiple loans with BFL from this account, please enter the LAN with the highest EMI.
• EMI End Date: Please enter the last EMI date in this field.
• Signature: This should match with bank records
• Account Holder Name: In case your bank account is a jointly operated bank account, please enter the signatures and names of account holders below each respective box.

How do I swap my existing mode of loan payment Step-3 ?

Step 3: Submit the NACH mandate at our branch or send it to the below address:
Bajaj Finance Limited
Tata Consultancy Services
Attention – LBO Swapping Team
Electronic Sadan No. 3, Bhosari MIDC
Near Philips, Near Bhosari Police station
Pune Nasik Phata,
Pune 411026

How and when can I foreclose my loan? Are there any foreclosure charges?

A. Foreclosure can be done through our customer portal – Experia, or by visiting our branch. Foreclosure can be made post clearance of 1st EMI. Charges will be applicable on the current POS outstanding.
Foreclosure charges applicable are mentioned in Link
• For Term Loan, charges are calculated on the outstanding principal.
• For Line of Credit (Flexi Pure), charges are calculated on the sanctioned limit.
• For Flexi Saver (Dropline Flexi), charges are calculated on the current dropline limit.

Is there any CIBIL impact if I foreclose my loan

No, foreclosure of your loan will have no impact on your CIBIL score. Once the loan is foreclosed the same will be reported to CIBIL as 'Closed' along with '0 outstanding'.

Please update my CIBIL report

Please note that post closure of your loan, your CIBIL Report will be updated by us by the 18th of the next month. In case of any discrepancy please write to us at [email protected]

How do I get my foreclosure letter?

For non-mortgage products, foreclosure letter can be downloaded from our Customer Portal (Experia) or by writing to our customer service team at [email protected] For mortgage products, customers can get a foreclosure letter from our branch offices.

How do I get my NOC?

To view and download your NOC post loan closure login to Customer Portal > Select “View loan details” > NOC.

Click here to login to the Customer Portal.

When will I get my original documents back after I foreclose my loan?

If you have any mortgage loan with us, you will receive your documents at your nearest Bajaj Finance Limited branch within 7 working days from the date of loan foreclosure. For any other loan, all your documents, including security PDCs, will get purged post loan closure.

What are the Bajaj Finance Limited PAN, TAN, and service tax numbers?

PAN: AABCB1518L
Service Tax Number: AABCB1518LST001
TAN: PNEB00001B

What is Goods and Services Tax (GST)

t is a destination based tax on consumption of goods and services. It is proposed to be levied at all stages on taxable goods and services, credit of taxes paid would be available as setoff to customers. In a nutshell, only value addition will be taxed and burden of tax is to be borne by the final consumer.

What is taxable event under GST?

Taxable event under GST is supply of goods or services or both. CGST and SGST/UTGST will be levied on intra-state supplies. IGST will be levied on inter-state supplies.

What type of GST is proposed to be implemented?

For intra-state supply - CGST and SGST/UTGST.
For inter-state supply – IGST.

What is the meaning of inter-state and intra-state supply?

Intra-state means supply of goods/services within one state.
Inter-state means supply of goods/services between two states.

What is an input tax credit?

The taxes you pay on input goods/services can be used as an Input Tax Credit (ITC) against output tax liabilities. For claiming input tax credit, customer needs to provide us with the correct GST registration number at the time of application or invoicing. The same needs to be shown in tax returns appropriately.

What is the input tax credits are not matching the details given in the GST returns?

If Input tax credit is not matching the details provided in the GST returns, the tax payer will not get the credit of the same. Hence it is required to match each and every detail of input tax credit to get the credit.

When will the invoice or bill of supply be issued to the customer?

For any taxable service, the invoice needs to be issued along with GST shown separately on invoice. Bill of supply will be issued in case of interest payment by customer.

What are the types of fees or charges where GST would be applicable?

Below is the list of fees or charges on which GST would be applicable:

Processing fee
Foreclosure charges
Rescheduling charges
Cheque swapping charges
Login fee
Commitment fee
Bounce charge/Penal charges
Late payment penalty/Penal interest
Seizure charges

What is the applicable GST rate for the aforementioned fees and charges?

GST rate for the fees and charges mentioned above would be 18%.

How do I get information on my two-wheeler loan?

A. For queries related to Auto Loans, you can connect our Auto Loan team on 1800 2092235, or write in to [email protected].

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