CPP Assistance

CPP Assistance – Fonesafe Lite membership fee starts at Rs. 649

Key features and benefits

  • Mobile screen damage coverage starting at Rs. 649

    Get coverage against accidental, liquid, and mechanical damage to your mobile device display along with additional benefits.

  • Covers mechanical breakdown

    The plan covers damage to your mobile display due to an electrical or mechanical breakdown.

  • F-Secure Internet Security

    Get access to F-Secure Internet Security for securing your mobile devices from viruses and malware.

  • Up to 2 claims in a plan year

    You can claim the benefits of the plan twice within the plan tenure.

  • All-access ZEE5 annual subscription

    Get a free 12-month subscription to watch popular TV shows, original series, movies, music, and news.

  • Complimentary ZEE5 subscription

    Get complimentary access to amazing entertainment on ZEE5 with a one-year subscription.

Eligibility criteria and documents required

You need to fulfil the following criteria to buy CPP Fonesafe Lite plan. If you meet all the eligibility criteria, we will need a few minor details to complete your application process. 

Eligibility criteria 

  • Nationality: Indian
  • Age: 18+ years

Documents required

  • Name
  • Address
  • Email address
  • Phone number

Step-by-step guide to buy this plan

  • Step 1

    Click on ‘Buy Now’ button on this page.

  • Step 2

    Enter your full name as on your PAN card and mobile number and press the ‘Proceed’ button.

  • Step 3

    Enter the One Time Password (OTP) received on your registered mobile number for verification.

  • Step 4

    If your mobile number is present in our records, your details on the form will be pre-filled and you need to review the details.

  • Step 5

    In case you are a new customer, buying the plan, you will need to fill in the details required - name, address, email address and phone number.

  • Step 6

    Once details are reviewed or filled out, the payment page will open. Complete the online payment via one of the following options: UPI, net banking, credit/debit cards and wallet.

  • Step 7

    After the payment is successful, you can download the plan receipt instantly.

    You can also download the plan document from ‘My Account’ after 5 to 7 working days from the date of purchase of the plan.

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Plan details

Here’s a quick look at the plan details of CPP Fonesafe Lite:

Plan details Description
Coverage details 50% coverage against accidental and liquid damage to your mobile device display
Membership fee including GST (in Rs.) Starts from 649
F-Secure Internet Security Applicable
Number of claims allowed during plan tenure 2
Plan tenure 1 year
The membership fee for the plan, corresponding to the handset cost is given below:
Device price range (in Rs.) CPP Fonesafe Lite (in Rs.)
6,000-9,999 649
10,000-11,999 899
20,000-29,999 1499
30,000-39,999 1999
40,000-49,999 2599
50,000-69,999 2999
70,000-99,999 3599
More than 100,000 3599
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Key inclusions and exclusions

Here’s a quick look at the inclusions and exclusions under the CPP Fonesafe Lite plan:

  • Key inclusions
  • Key exclusions
Key inclusions Description
Accidental screen damage Covers any accidental and liquid damage to your mobile phone and screen
Breakdown cover Covers against any electrical or mechanical breakdown of mobile display
F-secure Internet Security Covers access to F-Secure Internet Security antivirus for the device
Entertainment benefits Complimentary one-year subscription for Zee5
Brands covered Apple | OnePlus | Samsung | Redmi | Vivo | Huawei | Motorola | Lenovo | Nokia | Micromax | Google | Microsoft | LG | Asus | Realme and more
Mobile theft insurance Get a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support
Maximum sum insured Same as handset value
Maximum claim amount per claim 50% of handset/invoice value
Key exclusions Description
Manufacturer guarantee Loss or damage which is part of manufacturer warranty
Improper use Loss or damage due to the appliance not being used as recommended by the manufacturer
Replacement of parts Including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software etc.
Recalled parts Failure of parts that are subject to recall by the manufacturer
Regular use Loss or damage arising out of normal wear and tear
Miscellaneous Where there is a change of ownership of the appliance

How to claim

You can reach out to the service provider (CPP Assistance) to claim the benefits of the CPP Fonesafe Lite plan by email or phone:

  • Service provider’s email address

    Service provider’s email address

    Write to the insurer at feedback@cppindia.com and share your policy document

  • Service provider’s toll-free number

    Service provider’s toll-free number

    You can also call on the toll-free helpline number 1800-419-4000 and claim the benefits

  • Documents required to claim

    Documents required to claim

    To claim the benefits of this Pocket Subscription plan, you need to present the following documents:

    1. FIR in case of theft or burglary
    2. Invoice of your lost/damaged gadget
    3. Document supporting the loss like a photograph or evidence

  • Contact Bajaj Finance Ltd.

    Contact Bajaj Finance Ltd.

    In case you have any queries related to coverage, exclusions, or product, please write to us at wecare@bajajfinserv.in

Frequently asked questions

What are the benefits of the CPP Fonesafe Lite plan?

The Fonesafe Lite plan not only provides cover against any loss or damage to their mobile display, but it also includes bonus benefits such as robust antivirus software F-Secure for device security, and an annual subscription to Zee5.

How much is the membership fee for CPP Fonesafe Lite?

This plan has a starting fee of Rs. 649 for a year and provides up to 50% coverage of invoice value against loss or damage to your mobile device screen.

How to file a claim for the CPP Fonesafe Lite plan?

Any claims can be filed in writing via email to the service provider at feedback@cppindia.com or by calling them on their toll-free number 1800-419-4000.

What is the tenure of the CPP Fonesafe Lite plan?

The CPP Fonesafe Lite plan has a tenure of 1 year.

What is the eligibility to apply for the plan?

Indian citizens aged 18 and above are eligible to apply for the CPP Fonesafe Lite plan.

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Bajaj Finance Ltd. (BFL) is merely a distributor of third party products from Assistance Services providers such as CPP Assistance Services Pvt Ltd, Bajaj Finserv Health Ltd.(BFHL), AWP Assistance India Pvt. Ltd. (Allianz), Doc Online Health India Pvt Ltd. etc. Issuance of the product is at sole discretion of Assistance Company or Services provider . The product and services or benefits assured under the product shall be governed by respective partner’s product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. Your purchase of an assistance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any product. For more details on terms and conditions, inclusions and exclusions please read the product sales brochure carefully before purchase or subscription. All product information such as membership fees, benefits, exclusions, value added services, etc. are authentic and solely based on the information received from the respective value added service provider or Assistance company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.