CPP Assistance

CPP Group India – Fonesafe Lite membership fee starts at Rs. 649

Key features and benefits

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Features and benefits of FoneSafe Lite

Safeguard your mobile device with CPP FoneSafe. Explore its benefits!

  • Complimentary mobile screen damage coverage starting at Rs. 649

    Get coverage against accidental, liquid, and mechanical damage to your mobile device display along with additional benefits.

  • Up to 2 claims in a plan year

    You can claim the benefits of the plan twice within the plan tenure for mechanical breakdown of screen.

  • F-Secure SAFE device security

    Secure your device with the F-Secure SAFE device security. This is applicable only for smartphones and tablets.

  • All-access ZEE5 annual subscription

    CPP Fonesafe Lite comes with a 12-month ZEE5 subscription. Watch popular TV shows, original series, movies, music, and news.

  • Single call assistance

    For plan-related assistance, you can call on the customer care helpline - 1860-258-3030.

Eligibility criteria and documents required

You need to fulfil the following criteria to buy CPP Fonesafe Lite plan. If you meet all the eligibility criteria, we will need a few minor details to complete your application process.

Eligibility criteria

  • Nationality: Indian
  • Buy the policy within 60 days from mobile purchase date

Documents required

  • Name
  • Address
  • Email address
  • Phone number

Step-by-step guide to buy this plan

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How to apply for CPP Fonesafe Lite

Know the easy application process for the CPP Fonesafe Lite

  • Step 1

    Click on ‘Buy Now’ button on this page.

  • Step 2

    Enter your full name as on your PAN card and mobile number and press the ‘Proceed’ button.

  • Step 3

    Enter the One Time Password (OTP) received on your registered mobile number for verification.

  • Step 4

    If your mobile number is present in our records, pre-filled details will appear on the form. You need to review the details.

  • Step 5

    In case you are a new customer buying the plan, you will need to fill in the details. Provide your name, address, email address, and phone number.

  • Step 6

    After reviewing or filling out the details, the payment page will open. Complete the online payment via one of the following options: UPI, net banking, credit/debit cards, and wallet.

  • Step 7

    After the payment is successful, you can download the plan receipt instantly.

    Download the plan document from ‘My Account’ after 5-7 working days from the purchase date.
    In case you need to change your details, you can update it on ‘My Account’ (our customer portal). After updating your information, you can resume your application form by revisiting this page.

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Plan details

Here’s a quick look at the plan details of CPP Fonesafe Lite:

Plan details

Description

Membership fee including GST (in Rs.)

Starts from 649

Coverage details

50% coverage against accidental and liquid damage to your mobile device display

Number of claims allowed during plan tenure

2

Plan tenure

1 year


Below is the membership fee for the plan corresponding to the handset cost:

Device price range (in Rs.) CPP Mobile Protect with complimentary mobile device insurance (in Rs.) CPP Fonesafe Lite membership with complimentary mobile screen insurance (in Rs.)
6,000-9,999 1,212 649
10,000-11,999 1,612 899
12,000-14,999 2,137 1,099
15,000-19,999 2,137 1,099
20,000-24,999 2,787 1,499
25,000-29,999 2,787 1,499
30,000-34,999 3,812 1,999
35,000-39,999 3,812 1,999
40,000-49,999 4,912 2,599
50,000-59,999 5,612 2,999
60,000-69,999 5,612 2,999
70,000-99,999 6,212 3,599
More than 1 lakh 6,212 3,599
  Buy Now Buy Now

 

Deductibles applicable

Based on the price of the mobile device, there is a standard deductible for each claim unless updated by the service provider and stated in the membership document. Below are the details of the deductibles:

Handset value (in Rs.)

CPP Fonesafe Lite with complimentary mobile screen insurance (in Rs.)

6,000-11,999

500

12,000-19,999

500

20,000-29,999

500

30,000-39,999

1,000

40,000-49,999

1,000

50,000-69,999

1,000

More than 70,000

1,000

Key inclusions and exclusions

Here’s a quick look at the inclusions and exclusions under the CPP Fonesafe Lite plan:

  • Key inclusions
  • Key exclusions
Key inclusions Description
Accidental screen damage Covers any accidental and liquid damage to your mobile phone and screen
Breakdown cover Covers against any electrical or mechanical breakdown of mobile display
Entertainment benefits Zee5 all access annually membership
Brands covered Apple | OnePlus | Samsung | Redmi | Vivo | Huawei | Motorola | Lenovo | Nokia | Micromax | Google | Microsoft | LG | Asus | Realme and more
Maximum sum insured Same as handset value
Maximum claim amount per claim 50% of handset/invoice value
Key exclusions Description
Manufacturer guarantee Loss or damage, which is part of manufacturer warranty
Improper use Loss or damage due to the appliance not used as recommended by the manufacturer
Replacement of parts Including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software etc.
Recalled parts Failure of parts that are subject to recall by the manufacturer
Regular use Loss or damage arising out of normal wear and tear
Miscellaneous Where there is a change of ownership of the appliance

How to claim

You can contact CPP Group India to claim the benefits of theFonesafe Lite plan by email or phone:

  • Service provider’s email address

    Service provider’s email address

    Write to the insurer at feedback@cppindia.com and share your policy document.

  • Service provider’s toll-free number

    Service provider’s toll-free number

    You can also call on the toll-free helpline number 1800-419-4000 and claim the benefits.

  • Documents required to claim

    Documents required to claim

    To claim the benefits of this Pocket Subscription plan, you need to present the following documents:

    1. FIR in case of theft or burglary
    2. Invoice of your lost/damaged gadget
    3. Document supporting the loss like a photograph or evidence

  • Contact Bajaj Finance Ltd.

    Contact Bajaj Finance Ltd.

    In case you have any queries related to coverage, exclusions, or product, please write to us at wecare@bajajfinserv.in.

Frequently asked questions

What are the benefits of the CPP Fonesafe Lite plan?

The Fonesafe Lite plan comes with benefits like single assistance, live ZEE5 annual subscription and also  provides complimentary cover against any loss or damage to their mobile display.

How much is the membership fee for CPP Fonesafe Lite?

This plan starts at a membership fee of Rs. 649 for a year. It provides up to 50% coverage of invoice value against loss or damage to your mobile device screen.

How to file a claim for the CPP Fonesafe Lite plan?

Any claims can be filed in writing via email to the service provider at feedback@cppindia.com or by calling them on their toll-free number 1800-419-4000.

What is the tenure of the CPP Fonesafe Lite plan?

The CPP Fonesafe Lite plan has a tenure of 1 year.

What is the eligibility to apply for the plan?

Indian citizens aged 18 and above are eligible to apply for the CPP Fonesafe Lite plan.

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Disclaimer

Bajaj Finance Ltd. (BFL) is merely a distributor of third-party products from Assistance Services providers such as CPP Assistance Services Pvt Ltd, Bajaj Finserv Health Ltd. (BFHL), AWP Assistance India Pvt. Ltd. (Allianz), Doc Online Health India Pvt Ltd. etc. Issuance of the product is at sole discretion of Assistance Company or Services provider. The product and services or benefits assured under the product shall be governed by respective partner’s product T&Cs and BFL does not hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post sale. Your purchase of an assistance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any product. For more details on terms and conditions, inclusions and exclusions please read the product sales brochure carefully before purchase or subscription. All product information such as membership fees, benefits, exclusions, value added services, etc. are authentic and solely based on the information received from the respective value-added service provider or Assistance company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.