Manage your loans in My Account

Manage your loans in My Account

Track your loan account in our customer portal

When you take a loan, you get access to an amount of money that you must repay over a period of time. In most cases, you pay back a fixed amount each month called an equated monthly instalment (EMI).

But there is more to managing your loan than just paying your EMIs on time. You should be aware of all your loan details – the repaid amount, the amount you still owe, your loan statement, your repayment schedule, and more.

Bajaj Finserv offers several unique unsecured and secured loan solutions to help you manage your personal and business expenses. And through our customer portal – My Account you can find a host of self-service options that you can use to manage your loan with ease.

These include multiple repayment options, quick access to your documents, and greater control of your account information.

You can do all of this without having to visit a branch.

Sign-in with your basic details and get access to all our loan-related services:

  • Loan details

    Loan details

    Track all important information related to your loans, such as your EMIs, payment status, dates, and more.

  • Account statements and documents

    Account statements and documents

    Keep an eye on every transaction made on your loan account, from EMIs paid to fees and charges deducted and more.

  • EMI repayment

    EMI repayment

    Pay back a part of your borrowed amount or foreclose your loan with ease.

  • Withdraw funds

    Withdraw funds

    Drawdown money from your Flexi Loan account in just a few clicks and have the money deposited into your bank account.

  • Bank account update

    Bank account update

    Manage your repayment and drawdown bank account details easily.

Manage your loan details

Every loan you take from Bajaj Finserv is assigned a unique number called the Loan Account Number (LAN). Your LAN serves as an identifier and helps you keep a track of your loan including its status (active or closed), the count of EMIs repaid, and the outstanding amount.

It is important that you keep an eye on these loan details so that you are aware of your liabilities and are able to manage your finances better.

  • View your loan details

    View your loan details

    You can check your loan details in My Account by following these simple steps:

    • Go to our customer portal by clicking the ‘Sign-in’ button on this page.
    • Enter your mobile number and date of birth, and submit the OTP to sign-in.
    • Select the loan for which you want to view details from the ‘My Relations’ section.
    • View your loan details such as, repayment status, EMI amount, next due date, and more.


    You can find all your loan details by clicking on the ‘Check your loan details’ option below. You will be asked to sign-in to ‘My Account’. Once signed-in, you will be redirected to the ‘My Relations’ section, where you can select your loan account to view its details.

    Check your loan details

  • Check your loan account

    Use your mobile number and date of birth to sign-in to our customer portal.

View your loan statement

Your loan statement is the most important document related to your ongoing loan. It is a record of every transaction that has been carried out on your loan account – from the date of disbursal to the time of loan closure.

In addition to this, your loan statement also contains important account information, including the due date of your next EMI, the total amount repaid so far, the principal outstanding, and more.

Check your account statement regularly and stay informed about the instalments as well as other deductions on your account.

  • Download your account statement

    Download your account statement

    You can download your account statement by visiting My Account

    • Click on the ‘Sign-in’ button on this page to go to our customer portal.
    • Use our two-factor authentication, enter the OTP to sign-in.
    • Visit the ‘Document Center’ section to select the loan for which you want to view the account statement.
    • Click on ‘Statement of Account’ to download it.


    You can also find your loan statements and other documents by clicking on the ‘View your loan statement’ text below. You will be asked to sign-in to ‘My Account’ and redirected to the ‘Document Center’ section where you can select your loan account to view its statement.

    View your loan statement

Manage your loan payment

Once your loan is transferred to you, your monthly instalments are auto-deducted from your bank account on a pre-set date. This date is usually the second day of the following month.

Your NACH (National Automated Clearing House) mandate enables auto-payments directly from your bank account. You do not need to initiate any other payments once your loan has been booked.

However, if you would like to make any additional payments, you can do so easily in My Account.

Advance EMIs, part-prepayments, and overdue EMIs

If you wish to pay your upcoming EMI before its due date, you can pay using the advance EMI facility. A single advance EMI automatically adjusts your instalment amount for the next month. This means that your upcoming instalment will not be debited from your bank account on your next EMI due date.

If you have surplus funds, you can pay back a part of your outstanding loan amount using the part-prepayment facility. This in turn impacts your loan tenure or EMIs and helps you save on the interest you end up paying against your loan.

In fact, you also have the option to clear your overdue EMIs. If you miss your EMI payment because you had a low account balance, or because of a technical error, you can pay the bounced EMI through this facility.

  • Make your loan payments in My Account

    Make your loan payments in My Account

    You can pay an EMI in advance, part-prepay your loan or clear your overdue by visiting our customer portal - My Account.

    • Sign-in with your date of birth and mobile number.
    • Choose the type of payment from the list.
    • Select the loan account number for which you want to make the payment.
    • Enter the amount and, if applicable, review the additional charges.
    • Click on ‘Proceed’ to complete the payment via our secure payment gateway.


    You can also manage your loan EMIs by clicking on the ‘Pay your loan EMIs’ text below.
    You will be asked to sign-in to ‘My Account’, where you can select the type of payment you want to make. You can then choose your loan account and proceed with the payment.

    Pay your loan EMIs

Get in touch with us

Find answers to all your queries about our products and services:

  • For online assistance, please visit our Help and Support section.
  • If you wish to report a fraudulent transaction, please call our helpline number: +91-8698010101
  • You can download our app from Play Store/ App Store to connect with us.
  • Find our branch nearest to your location and get your queries resolved.
  • You can connect with us by visiting our ‘Reach Us’ page.

Manage withdrawal of funds

We offer Term and Flexi variants across our unsecured loan products. The Flexi Loan variant gives you the freedom to plan your repayment based on your financial situation.

If you have opted for our Flexi Loan variant, you can withdraw funds from your available loan amount as many times as you want and prepay whenever you like, as many times as you like.

  • Withdraw funds from your Flexi account

    Withdraw funds from your Flexi account

    You can withdraw funds from your Flexi Loan account by visiting our customer portal

    • Click on the ‘Sign-in’ button on this page to visit My Account.
    • Enter your date of birth and registered mobile number to sign-in.
    • Select your loan account from ‘My Relations’ from which you want to withdraw funds.
    • Click on the ‘Withdraw’ option from ‘Quick Actions’.
    • Enter the amount you need to withdraw from your available. limit and review your bank account information.
    • Verify your details with an OTP sent to your registered mobile number.


    You can also withdraw funds from your available limit by clicking on the ‘Withdraw funds from your Flexi Loan’ text below. You will be asked to sign-in to ‘My Account’ and redirected to the ‘My Relations’ section.

    You can then select your loan account, click on ‘Withdraw’ from the ‘Quick Actions’ section and proceed with the withdrawal.

    Once your withdrawal request has been processed, you will receive the money in your registered bank account in a few hours.

    Withdraw funds from your Flexi Loan

Manage your bank account details

When you take a loan from us, you have to register an active bank account into which the loan is disbursed. This is the account that your EMIs will be deducted from.

If your bank account undergoes a change, it is important that you update it on our records. You must do this to prevent the possibility of EMI bounce, unnecessary charges, and a negative impact on your CIBIL Score.

You can manage your bank account details by signing-in to our customer portal My Account.

If you have opted for our Flexi Loan variant, there are two kinds of bank accounts that you can update – your EMI repayment account and your drawdown bank account.

The repayment account is the account from which your EMIs are deducted every month. Your drawdown bank account is the account in which you receive funds when you withdraw money from your Flexi Loan.

  • Change repayment bank account details

    Change repayment bank account details

    You can update your repayment bank account details in My Account by following these simple steps:

    • Sign-in to our customer portal with your date of birth and mobile number.
    • Select the loan account for which you want to update bank details and proceed.
    • Enter the relevant details such as, the account holder’s name, new bank account number, and IFSC.
    • Choose your registration mode and proceed.


    You can also change your repayment bank account details by clicking on the ‘Manage your repayment account’ text below. You will be asked to sign-in to ‘My Account’. Once signed-in, you will be redirected to our mandate management section.

    You can then select your loan account and proceed by entering the other required details.

    Manage your repayment account

    You will receive a confirmation message on your screen once your bank account details are successfully registered.

    Please note that if you have updated any of your profile details recently, you will have to wait for 90 days before you can update your repayment bank account details again.

    Also, any change in your repayment bank account does not change your drawdown bank account details.

  • Change drawdown bank account details

    Change drawdown bank account details

    You can change your drawdown bank account by visiting our customer portal

    • Sign-in to My Account using our two-factor authentication and verify your details with an OTP.
    • Choose the Flexi Loan account from ‘My Relations’ for which you want to change the drawdown bank account.
    • Click on the ‘Withdraw’ option from ‘Quick Actions’ and then click on the ‘Update Bank Account’ option below your account details.
    • Enter your new bank account details and the IFSC.
    • Click on ‘Proceed’ to update your new bank account details.


    Alternatively, you can update your drawdown bank account by clicking on the ‘Manage your drawdown account’ text below. You will be asked to sign-in to ‘My Account’ and redirected to ‘My Relations’ section.

    Select your Flexi Loan account, click on ‘Withdraw’ from ‘Quick Actions’ and click on ‘Update Bank Account’ below your drawdown bank account details and proceed.

    Please note that any change in your repayment bank account does not change your drawdown bank account details.

    Manage your drawdown account

Check the fees and charges applicable to your loan

There are a number of fees and charges applicable to the loan you have chosen. These are very clearly mentioned on our website, app, and the loan agreement that you are provided.

It is important that you are aware of the applicable charges as this can have a significant impact on the amount you end up repaying.

Check the fees and charges applicable to our products

  • Part- prepayment charges

    Part- prepayment charges

    When you make a part-payment against your Term Loan, you may be asked to pay a nominal fee. This is called a part-prepayment charge.
    If you have chosen our Flexi variant, you do not need to pay a fee to make a part-prepayment. you can do this as many times as they like, without incurring any additional charges.

  • Bounce charges

    Bounce charges

    If your bank account does not have enough money to pay the EMI on the due date, your instalment will bounce. In such a scenario, you will have to bear a bounce fee, in addition to charges levied by the bank in your account. A bounced EMI has the potential to disrupt your repayment history and adversely impact your CIBIL Score.

  • Foreclosure charges

    Foreclosure charges

    If you have surplus funds at your disposal, you have the option to pay off the entire outstanding loan amount in one go. You can do this at any point in your loan tenure after the clearance of your first EMI. You will have to pay additional charges for this, which are known as foreclosure charges.

How to foreclose a loan

Foreclose your loan account

If during your loan tenure you have surplus funds, you can foreclose your loan by paying the outstanding amount. You can foreclose your loan at any point after your first EMI, however, you may be asked to bear a foreclosure charge.

  • Repay your complete loan amount in advance

    Repay your complete loan amount in advance

    To foreclose your loan account:

    • Sign-in with your date of birth and mobile number.
    • Choose the loan account you wish to close and enter the required details.
    • Select ‘Foreclosure’ from the payment options.
    • Review the applicable foreclosure charges and proceed with the payment.

    You can also click on ‘Foreclose your loan’ to sign-in. You can then select ‘Foreclosure’ from the list of options, choose your loan account, and proceed with the payment. You can download your ‘No Dues Certificate’ within 24 hours of foreclosure.

    Foreclose your loan

Pay your EMIs on time

Your bank account should have sufficient balance at least two days prior to your scheduled EMI date. This will ensure that there is no possibility of EMI bounce and you can maintain your CIBIL Score.

Frequently asked questions

I have paid the foreclosure amount for my loan, but my EMI got debited too. When can I expect a refund?

This is likely to happen if the foreclosure payment was initiated after the 22nd of the month. In such a scenario, you will receive a refund for the EMI debited within seven to ten working days.

Why did my EMI bounce despite having sufficient balance in my bank account?

There are two possible reasons why your EMI may have bounced. It could be because of a technical issue at your bank’s end. Or there could be a mandate-related problem with your loan account.

Please reach out to your bank and raise this issue immediately. For mandate-related issues, you can raise a request with us by following these steps:

  • Click on the 'Visit our Help and Support section’ option below to visit our customer portal.
  • Sign-in to My Account by entering your mobile number and date of birth.
  • Click on ‘Raise a Request’, select your product, and choose your loan account number.
  • Now select the 'Query Type' and 'Sub-Query Type' that are relevant to your concern.
  • Finally, share your query details, attach any supporting documents that may be required, and click on ‘Submit’.

After this, you will receive a Service Request Number that will help you track the resolution status of your request.

Visit our Help and Support section

How do I generate my foreclosure letter?

Your foreclosure letter is generated once you complete the process of foreclosing your loan in My Account. The foreclosure letter will only be valid for seven days after being generated. If you need it again at some point in the future, you will have to generate a fresh foreclosure letter.

You can follow these steps to download your loan foreclosure letter:

  • Click on the ‘Download foreclosure letter’ option below to go to My Account.
  • Sign-in to our customer portal by entering your date of birth and mobile number.
  • Choose the loan account for which you wish to generate the foreclosure letter.
  • View all the related documents and click on 'Foreclosure Letter' to download it.

Download foreclosure letter

I have part-prepaid my loan but why my EMI amount has not been reduced?

A part pre-payment against your loan does not affect the monthly instalment. Your EMI amount continues to be the same. However, the part pre-payment amount has a direct impact on your loan tenure. Larger the part pre-payment amount, fewer the EMIs you are left with.

How long will it take for a part-prepayment to get adjusted in my loan account?

After you make a part pre-payment, it takes up to 24 hours for the amount to reflect in your loan account. You can check your repayment schedule for your updated loan details by following these steps:

  • Click on ‘Download statement’ below to visit our customer portal.
  • You will be asked to sign-in to My Account using our two-factor authentication.
  • Select the loan account for which you want to download ‘Repayment Schedule’.
  • View all the related documents and click on 'Repayment Schedule’ to download it.

Download statement

Why am I not able to part-prepay my loan?

You can pay a part of your loan by visiting My Account. If you are not able to part-prepay your loan, it could be due to the following reasons:

  • If there is an overdue amount on your loan that needs to be cleared.
  • If the last EMI is pending; in which case you can directly proceed to foreclosure.
  • If your part-prepayment amount exceeds the NEFT limit pre-defined by your bank.
  • If there are network issues that are causing technical delays; in which case, please re-try after some time.

Make a part-payment

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