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Bajaj Finance is among the most diversified lenders in India and provides quality products and services. This high standard applies to both its product offerings and customer care, thereby giving you the best experience. However, you may have certain questions and doubts. To address them, read the commonly asked questions about Bajaj Finance.
Is Bajaj Finance a bank
Bajaj Finance is not a bank. It is a non-banking financial company (NBFC). As per the RBI, an NBFC engages in the business of lending via loans or advances, or in the acquisition of securities. Similarly, companies whose principal business is receiving deposits, in either lump sums or instalments, also qualify as NBFCs.
Is Bajaj Finance loan safe
Yes, a Bajaj Finance loan is a safe loan to borrow as Bajaj Finance follows strict lending guidelines. Bajaj Finance offers ample features through its secured and unsecured offerings and doesn’t levy any hidden charges.
How can I get a loan from Bajaj Finance
To borrow Bajaj Finance Loans you must meet the eligibility criteria and submit the necessary documents. The process of securing a loan from Bajaj Finance is very easy and can even be done online from the comfort of your home.
What is a Bajaj Finance pre-approved loan offer
Bajaj Finance offers pre-approved loans to customers who are looking for instant, personalised financing. For example, with a pre-approved offer, salaried and professional applicants can the funds they need in a hassle-free, expedited manner.
Additional Read: How to log in to Bajaj Finance customer portal
How can I talk to a Bajaj Finance executive
To speak with a Bajaj Finance customer care executive, simply call 08698010101 and voice your query.
What are the different ways to contact Bajaj Finance customer care
To get assistance you can call 08698010101 - our toll-free number. You can also visit a branch near you or write an email to wecare@bajajfinserv.in and connect with our customer care services.
How to raise a service request or query with Bajaj Finance
You can raise a query in Bajaj Finance by visiting their customer portal or using the mobile app. Log in with your registered details, navigate to the 'Help and Support' section, and submit your query. You can also use email or the WhatsApp support feature to raise a query.
How can I complain to Bajaj Finance
To complain to Bajaj Finance, visit the 'Grievance Redressal' page on their website or mobile app. Submit your complaint by selecting the relevant issue. You may also contact customer care via phone, email, or visit a branch. Escalate the issue if unsatisfied with the response.
How can I check my Bajaj EMI loan details
You can check your Bajaj EMI loan details by logging into the customer portal or mobile app. Go to the 'Loan Account' section to view your loan summary, EMI schedule, and outstanding balance. Alternatively, you can check the details via WhatsApp support or by contacting customer care.
How can I talk to Bajaj Finance executive
To speak with a Bajaj Finance executive, you can call the customer care helpline, which is available on the official website or app. You can also request a callback through the app or portal. WhatsApp support and branch visits are additional options for connecting with an executive.
DISCLAIMER:
While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.
*Terms and conditions apply
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Frequently Asked Questions
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Service Requests
Can I request a callback from Bajaj Finance customer care?
Yes. You can request a callback through the customer portal or app when raising a service request. Alternatively, call the toll-free helpline at +91 8698010101 and select the callback option through the IVR menu if available.
How do I contact Bajaj Finance customer care for an urgent issue?
Call the 24x7 toll-free helpline at +91 8698010101 for immediate assistance. You can also use the WhatsApp Virtual Assistant or the customer portal or app to raise an urgent request without waiting for a callback.
Can I contact Bajaj Finance customer care outside business hours?
Yes. The toll-free helpline at +91 8698010101 is available 24x7 with IVR support. The WhatsApp Virtual Assistant and customer portal or app are also accessible round the clock for raising requests or checking account details.
How can I track the status of my Bajaj Finance service request?
After raising a request, you receive a Service Request (SR) number. Track its progress through the customer portal or app under "Track Requests" or "Complaints," or quote the SR number when calling customer care.
What should I do if my Bajaj Finance query is not resolved?
If your query remains unresolved, escalate it to the Grievance Redressal Officer listed on the official Bajaj Finance website. Keep your SR number and communication records handy, as these will support your escalation.
Do I need to sign in before raising a service request?
Yes, for most account specific requests. Sign in to the customer portal or app using your registered mobile number and OTP. Some general queries can be raised without signing in, through the helpline or website contact form.
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Disclaimer
While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.
*Terms and conditions apply.