Bajaj Finance Customer Care: Ways to Get Support

Bajaj Finance offers several ways to get support, whether you need help with a loan, an EMI payment query, or a general service request. This guide covers the different channels available, how to track a request you have already raised, and which tasks you can complete yourself through My Account without needing to contact customer care at all.

You can get in touch with Bajaj Finance through several channels, depending on what suits you best:

For service-related queries, the helpline is available from 9:00 AM to 9:00 PM, all days. Fraud reporting is available 24x7.

How to check the status of your service request with Bajaj Finance customer care

When you raise a query through 'Raise a Request' in My Account or the app, you receive a Service Request (SR) number. You can use this number to track progress under the 'Track Requests' or 'Help and Support' section of My Account or the app, or quote it when calling customer care for an update. Bajaj Finance aims to provide a resolution within 48 business hours of raising your request. Once resolved, your request is marked 'Closed', and you can reopen it if you are not satisfied with the response.

Many common tasks can be completed directly through My Account or the Bajaj Finance app, without needing to reach out to customer care at all:

• View and manage your loan details, EMI schedule, and outstanding balance
• Pay your EMI, including overdue or advance payments
• Download your loan statement or other account documents
• Check and manage your EMI Network Card, including blocking or unblocking it and resetting your PIN
• Update your profile details, such as email ID, mobile number, or address
• Track the status of a service request you have already raised

Using these self-service options can save you time compared to raising a request or calling the helpline.

How to escalate an unresolved query

If your query is not resolved to your satisfaction within the expected timeframe, Bajaj Finance follows a structured escalation process:

1. Raise your concern through My Account, the app, customer care, or a branch visit
2. Escalate to the Grievance Redressal Officer if your issue remains unresolved, quoting your Service Request number. Resolution at this level typically takes up to 10 working days
3. Escalate to the Principal Nodal Officer if you are not satisfied with the Grievance Redressal Officer's response, again quoting your Service Request number
4. Approach the RBI Ombudsman if your issue remains unresolved after 30 days or you are not satisfied with the final response, under the RBI's Integrated Ombudsman Scheme

Current contact details for the Grievance Redressal Officer and Principal Nodal Officer are published on the official Bajaj Finance grievance redressal page, since these details can be updated from time to time.

Staying safe while reaching out to customer care

• Bajaj Finance will never ask for your OTP, PIN, or full card details over a call, SMS, or email
• Only use official channels, such as the verified helpline number, app, or website, to raise queries
• Report any suspicious call, message, or email claiming to be from Bajaj Finance immediately through the customer care helpline or Raise a Request facility
• Avoid sharing personal or banking details with anyone claiming to represent Bajaj Finance outside official channels