1 min read
27-Mar-2026

Bajaj Finance offers a host of products that meet your financial needs. However, if you have a specific query related to our products or services, reach out to our customer care for an end-to-end solution.

Here are the multiple online and offline channels through which you can reach us:

Use our 'Raise a Request’ facility

If you have any product or service-related query, you can raise a request online and get it resolved using the Bajaj Finserv App. You can also sign-in to the customer portal - My Account and use our customer care services. Our digital channels also provide you with a host of self-service options that help you manage your relationship with us.

Call our customer care helpline number

To get quick resolution related to our products and services or to report any fraud, reach out to our customer care number +91 8698010101. You can connect on our customer care helpline number (call charges applicable) during the given timings:

For service-related queries – 09:00 AM to 09:00 PM (all days)
To report fraud - 24X7

Reach out to the Grievance Redressal Officer

If you aren’t satisfied with the solution received from our customer support executive or if there’s a delay, connect with our grievance redressal team.

DISCLAIMER:
While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.

*Terms and conditions apply

Frequently asked questions

What is the official Bajaj Finserv customer care service number for personal loan queries?

The official customer care number for personal loan and other product queries is +91 86980 10101. Existing customers can also dial 020 3957 5152. These lines connect you to an IVR system available in multiple languages, helping you track your loan status, EMI details, and other account information.

How can I report a fraudulent transaction via the Bajaj Finserv customer care service?

To report a fraudulent transaction, call the customer care helpline at +91 86980 10101 immediately. This fraud-reporting service is available 24/7. Alternatively, you can log in to the ‘My Account’ portal or use the Bajaj Finserv app to ‘Raise a Request’ under the relevant security or transaction category.

Is the Bajaj Finserv customer care service available 24/7 on WhatsApp?

While Bajaj Finserv offers digital support via WhatsApp at +91 86980 10101, 24/7 availability usually applies to automated bot assistance for basic queries. For live support from a representative, service is typically available from Monday to Sunday, between 9:00 AM and 6:00 PM, excluding some public holidays.

Can I change my EMI date through the Bajaj Finserv customer care service portal?

Yes, you can request an EMI date change through the ‘My Account’ portal or mobile app. Navigate to the ‘Loan Details’ section and look for ‘Change EMI Due Date’. Please note that eligibility depends on your loan type and repayment history, and a nominal processing fee may apply.

What is the turnaround time (TAT) for a complaint raised via Bajaj Finserv customer care service?

Bajaj Finserv aims to acknowledge and resolve most service requests or complaints within 48 business hours. Once you raise a request via the portal or app, you will receive a service request number to track progress. Complex issues may take longer, but you will be kept updated throughout.

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