Grievance redressal
We are committed to addressing customer queries and concerns in a timely and satisfactory manner.
If the resolution provided by our Customer Service team does not meet your expectations, you may escalate the matter to our Grievance Redressal Officer (GRO), Mr. Sowmiyanarayanan Srinivasan. You can write an email to grievanceredressalteam@bajajfinserv.in or call 022 4180 3901 (call charges applicable). This number is operational on all working days, from Monday to Friday, between 9:30 A.M. and 5:30 P.M. Please note that it may take up to 10 working days to resolve your concern/complaint.
If your issue remains unresolved at the GRO level, you may further escalate it to our Principal Nodal Officer (PNO), Mr. Yogesh Sharma. You can write an email to ospno@bajajfinserv.in or call 079 7126 8594 (call charges applicable). This number is operational on all working days, from Monday to Friday, between 9:30 A.M. and 5:30 P.M. Please note that it may take up to 10 working days to resolve your concern.
If your complaint is still not resolved at the GRO and PNO levels, or if you do not receive a satisfactory response within 30 days of lodging the complaint, you may approach the RBI Ombudsman by clicking here. The Ombudsman Officer is appointed by the Reserve Bank of India.
To understand resolutions for grievances you may face, please refer the following:
