Grievance redressal

We are committed to resolving your queries/ issues within ten working days. If you do not hear from us within this time or are not satisfied with our resolution of your query, you can submit your grievance to our Grievance Redressal Team’s desk.

The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on working days, between Monday and Friday from 9:30 am to 5:30 pm, on 020-71177266 (call charges as applicable).

You can also send an email at

If Bajaj Finserv complaint/ dispute is not redressed within a period of one month, you can click here to appeal to the officer-in-charge of the NBFC ombudsman at the RBI.

To understand resolutions for grievances you may face, please refer the following: