Grievance redressal

We are committed to address the queries/ issues raised by our customers up to their satisfaction.

If the resolution provided by our customer service team does not meet your expectation, you can approach our grievance redressal officer Mr. Manish Bhargav at or can call on 022-41803901 (call charges apply) on all working days from Monday to Friday between 9:30 am to 5:30 pm. Alternatively, you can reach the Principal Nodal Officer click here.

If your issue/ escalation remains unresolved or if you have not received response within 30 days of lodging an issue/ escalation, you can click here to approach the Ombudsman appointed by the Reserve Bank of India.

To understand resolutions for grievances you may face, please refer the following: