Grievance redressal

We’re committed to address the queries/ issues raised by our customers up to their satisfaction.

If the resolution provided by our customer service team doesn’t meet your expectation, you may approach our Grievance Redressal Officer Mr. Manish Bhargav. You can write an email to or call us on 022 41803901 (call charges applicable). This number is operational on all working days from Monday to Friday between 9:30 am and 5:30 pm. Alternatively, you can reach the Principal Nodal Officer click here.

If your issue/ escalation remains unresolved or you haven’t received response within 30 days of lodging an issue/ escalation, click here to approach the Ombudsman. The Ombudsman officer is appointed by the Reserve Bank of India.

To understand resolutions for grievances you may face, please refer the following: