How to get a duplicate Bajaj Pay FASTag

Bajaj Pay FASTag is a convenient and efficient way to pay toll charges on FASTag enabled toll plazas on highways across India. In the event of a damaged, lost, or stolen Bajaj Pay FASTag, users can easily initiate a replacement process by following these simple steps:

  1. 1 Log in to your Bajaj Pay Wallet using the Bajaj Finserv app
  2. 2 Go to ‘WALLET’ and select ‘FASTag’
  3. 3 Click on ‘VEHICLE NUMBER’ under the ‘MANAGE FASTAG’ section
  4. 4 Select ‘REPLACE FASTAG’ 
  6. 6 Pay the replacement fee
  7. 7 Enter the ‘DELIVERY ADDRESS’ for the delivery of your new FASTag

The new FASTag will be dispatched within 5-7 business days. After receiving the new FASTag, you will have to activate it. Dispose of the old FASTag by cutting it into pieces for safety purposes.

How do I buy a Bajaj Pay FASTag?

Follow these steps to buy a Bajaj Pay FASTag:

  1. 1 Go to the Bajaj Pay Wallet section on the Bajaj Finserv app and click on ‘BUY FASTAG’
  2. 2 Enter your ‘VEHICLE REGISTRATION NUMBER,’ ‘VEHICLE DETAILS,’ and ‘DELIVERY ADDRESS.’ If you do not have a Bajaj Pay Wallet, you need to create one before purchasing Bajaj Pay FASTag
  3. 3 Enter the ‘MAKE’ and ‘MODEL’ of your vehicle. If your vehicle details are not fetched automatically, you might need to upload the copy of the physical ‘REGISTRATION CERTIFICATE (RC)’ of your vehicle for validation
  4. 4 Accept the Bajaj Pay Terms of Use and tap on ‘BUY NOW’
  5. 5 Choose your payment method and make the payment

After your order is placed successfully, your FASTag will be delivered to you in 7 days at your submitted address.

You can track the delivery of your FASTag purchase on the payment/ transaction screen. If you have any issues with your FASTag purchase or delivery, you can contact Bajaj Finserv’s customer support on their toll-free number.

Frequently asked questions

Can I modify or cancel my Bajaj Pay FASTag purchase?

No, unfortunately, you cannot modify or cancel your Bajaj Pay FASTag purchase once you have authenticated the payment. However, you can get your FASTag replaced.

What do I do if my Bajaj Pay FASTag is not working at FASTag enabled toll plazas?

If your Bajaj Pay FASTag is not working at toll plazas, you can log in to your Bajaj Finserv app and go to the ‘RAISE A REQUEST’ section to log a complaint. Alternatively, you can also reach out to customer support on the toll-free number - 18002100260.

What does FASTag status as 'Blacklisted'/'Low Balance’/'Hotlisted' mean for my Bajaj Pay FASTag?

If your Bajaj Pay FASTag status is shown as 'Blacklisted/Low Balance/Hotlisted', you will not be able to use the FASTag to pay tolls at toll plazas. To activate a Blacklisted/Low Balance/Hotlisted FASTag, you need to recharge it and maintain sufficient balance. If the issue is not resolved, please contact the BFL toll-free number 18002100260 to identify the reason for the Blacklisted/Low Balance/Hotlisted status.

What do I do if my Bajaj Pay FASTag is damaged or not working?

If your Bajaj Pay FASTag is damaged or not working, you can replace it with a new FASTag after paying the applicable charges. Scenarios where you can opt for a FASTag replacement include a broken windshield, wear and tear of the tag, etc. To raise a replacement request, follow these steps:

  1. Log in to the Bajaj Finserv app
  2. Go to Bajaj Pay Wallet and click on the ‘MANAGE FASTAG’ section
  4. Enter the required details and click on ‘PROCEED’ to pay the issuance fees
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