Manage your My Account profile

When you choose a Bajaj Finance product, you’re asked to share your contact details and a few basic documents. Your information is encrypted safely, and your details are used to create your profile in our customer service platform - My Account.

In My Account, you can see all your ongoing relations with Bajaj Finance and check your statements, download your documents, and make payments.

You also get access to a world of exciting offers across all our products such as loans, cards, insurance, and more.

This is why you must ensure that your details are regularly updated in our records. If you change your phone number or relocate to a different address – the same must reflect on our customer portal as well.

Keeping your profile updated has several benefits:

• Instant access to our products and services.
  
• Quick assistance if there’s any issue.
  
• Monthly loan statements are delivered to your email inbox.
  
• Two-factor authentication for data protection.
  
• Pre-approved offers on loans, cards, and more.
  

Your contact details consist of your mobile number, email ID, and current residential address. You can verify your details as they appear in our records and edit them in My Account.

Please keep a self-attested copy of your PAN, Aadhaar card, passport, or voter ID handy.

By doing this, you can ensure you never miss out on any important service-related communication from us.

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  Update your mobile number

  You can update your mobile number in My Account by following these simple steps.

  • Click on the ‘Sign-in’ button on this page to visit our customer portal.
  • Enter your registered mobile number and the OTP to sign-in.
    
  • Verify your details by entering your date of birth and proceed.
  • Click on the ‘Edit’ text under the mobile number.
    
  • Use your date of birth/ bank account number/ EMI Network Card number for verification.
    
  • Enter your new mobile number and proceed.
  • Verify the OTP sent to your old mobile number registered with us.

  You can also change your registered mobile number by clicking on the ‘Edit your mobile number’ text below. You’ll be redirected to the profile section of My Account, where you can update your phone number.
  

  Edit your mobile number

  You’ll receive a confirmation SMS about the updated details on your old mobile number registered with us within two business days.
  

• 

  Update your email ID

  You can update your email ID in My Account by following these steps:

  • Clicking on the ‘Sign-in’ button on this page to visit our customer portal.

  • Sign-in with your registered mobile number and the OTP.

  • Enter your date of birth for verification and proceed.

  • Click on the ‘Edit’ option under your ‘Email ID’.

  • Use your date of birth/ bank account number/ EMI Network Card number for verification.

  • Enter your new email ID and verify with an OTP sent to this ID.
    

  You can also visit the profile section in My Account by clicking on the ‘Edit your email ID’ text below.
  

  Edit your email ID
  

  Please note that the OTP will be sent to your new email ID.

  Once done, you’ll get a confirmation message about the updated details on your registered mobile number within two business days.
  

• 

  Update your residential address

  You can edit your residential address in My Account by following these steps:

  • Visit our customer portal by clicking on the ‘Sign-in’ button on this page.
  • Enter your registered mobile number and the OTP to sign-in.
  • Verify your details using your date of birth and proceed.
  • Click on the ‘Edit’ option below the ‘Current Address’ section.
  • Validate your details using your PAN/ EMI Network Card/ bank account number.
  • You’ll be redirected to the DigiLocker and choose one of the KYC modes – Aadhaar card or driving licence to proceed.
  • Verify and confirm your details as per your KYC document and your service request will be raised.

  You can also change your current address in our records, by clicking on the ‘Edit your current address’ below. You will be redirected to My Account, where You can view and update your home address.

  You will get a confirmation message about the updated details on your registered mobile number within two business days.

  Edit your current address

Your personal details such as your Permanent Account Number (PAN) and date of birth are the easiest ways to verify your profile. These are maintained in our records to give you quick access to our services.

With My Account, you can check and update these details online in just a few clicks.

Please keep a self-attested copy of your Officially Valid Documents (OVDs) handy. These include PAN, Aadhaar card, passport, voter ID, NREGA job card, or letter issued by the National Population Register.

• 

  Update your date of birth

  You can edit your date of birth in My Account by following these easy steps:

  • Sign-in to My Account by entering your mobile number and the OTP.
  • Verify your details by entering your date of birth and proceed.
  • Visit the profile section and click on ‘Edit’ within the date of birth section.
  • Validate your date of birth using your PAN/ EMI Network Card/ bank account number.
  • Update your date of birth and upload a self-attested copy of the supporting document.

  You can also click on the ‘Edit your date of birth’ option below to get started. You’ll be asked to sign-in to My Account and visit the profile section to make the change. You’ll receive a confirmation SMS about the updated details on your registered mobile number within two business days.
  

  Edit your date of birth

When you choose a financial product, you are asked to share your contact information and a few basic documents. This is done to confirm your identity and verify your profile.

The process of verifying a customer’s identity is called ‘Know Your Customer’ (KYC). It is a mandatory process required by the Reserve Bank of India.

By verifying your KYC details, we ensure that our products are offered only to genuine customers. This also helps prevent money laundering and fraud.

There are two types of KYC that a customer may need to do:

• 

  KYC for loans and deposits

  When you choose any loan or deposit product, you need to complete your KYC verification by submitting your ID proof and address proof.
  

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  KYC for wallets

  A small wallet or Prepaid Payment Instrument (PPI) can be issued with minimum details such as a mobile number, self-declaration of name and ID proof. However, you need to complete your full KYC to use your wallet for sending or transferring money to any bank account.
  

Here is the list of documents that you must carry for loans, deposits, and PPIs:


Mandatory documents - Photograph, PAN, or Form 60 (in the absence of a PAN).

Proof of Identity (POI) – Passport, driving licence, voter ID card, Aadhaar card, or NREGA job card.

Proof of Address (POA) – Passport, driving licence, voter ID card, Aadhaar card, or letter issued by the National Population Register. In case your current address isn’t updated on the above-mentioned documents, you can submit any one of these documents such as, utility bills, property tax receipt, Pension, or Family Pension Payment Orders (PPOs), Letter of Allotment of Accommodation from the employer.