Know more about our customer portal
The Bajaj Finserv customer portal — also called My Account — is your 24x7 self-service hub for managing all active Bajaj Finance products. Sign in using your registered mobile number to check loan details, pay EMIs, download statements, and update your profile in minutes. No branch visit required.
- Check details of your ongoing loans, cards, or fixed deposits.
- Manage your loan repayments.
- Track insurance policies and premiums.
- Download important documents and statements.
- Check pre-approved offers created just for you.
Besides these, you can also update your contact or personal details in just a few clicks by visiting our customer service portal. You can also raise your product or service-related queries online without any branch visits.
Features of the Bajaj Finserv Customer Portal (My Account)
Here are some of the major features of customer portal:
Track existing loan details
Use our online loan services to check your ongoing loan details and monitor EMI due date, outstanding balance, EMI amount, and more.
Download important documents
View and download your loan or fixed deposit-related documents such as the statement of account, interest certificate, and No Dues Certificate.
Manage your loan repayment
Pay an EMI in advance, part-prepay, or foreclose your loan in a few clicks by visiting our customer portal. You can also use the option of overdue payment and clear your outstanding dues easily.
Update your profile details
You can change your personal and contact details such as PAN, date of birth, mobile number, and email ID without any branch visits.
Check pre-approved offers
Share your basic details and get access to exclusive offers on loans and cards created just for you.
How to sign-in to the Bajaj Customer Portal - Step-by-step
You can follow these steps to view or update your personal and contact details:
Step 1: Click on the ‘Sign-in’ button on this page to visit our customer portal.
Step 2: Enter your registered mobile number and submit the OTP.
Step 3: Verify your details with your date of birth and proceed.
Step 4: Go to the ‘Profile’ section and click on the ‘View Profile' option.
Step 5: Click on ‘Edit’ and proceed to enter your new details.
Step 6: Verify your details with the OTP sent to your registered mobile number to update your profile.
It takes us two business days to update your profile details in our records. Once it’s updated, you’ll also receive an SMS on your registered mobile number.
Unable to sign-in? Common login issues and fixes
You may sometimes face issues while signing in to the Bajaj Finserv customer portal. These issues can happen due to incorrect details, OTP delays, or verification errors. Most login problems can be solved by checking your details and following a few simple steps.
Login issue | Possible reason | What you can do |
OTP not received | Poor network or incorrect mobile number | Check your network connection and ensure you are using your registered mobile number. Wait for some time and request a new OTP. |
Incorrect date of birth error | Details entered do not match records | Enter the same date of birth that is registered with Bajaj Finance. |
Account access restricted | Multiple incorrect login attempts | Wait for some time before trying again or contact customer support for assistance. |
Forgot registered mobile number | Unable to complete verification | Contact Bajaj Finance customer care to verify your details and get support. |
Corporate login issue | Incorrect login credentials | Use your registered email ID or authorised login details. |
NRI login issue | Difficulty accessing account from outside India | Use available online support options or contact customer care for help. |
Always make sure that your registered details are updated to avoid login-related issues.
Is the Bajaj Finserv Customer Portal Safe - Security features
The Bajaj Finserv customer portal provides a secure way to access and manage your account online. It uses verification steps to help protect customer information and prevent unauthorised access.
Key security features include:
- OTP-based login: Your identity is verified through an OTP sent to your registered mobile number.
- Secure account access: Only verified customers can view loan details, payment information, and documents.
- Safe online transactions: Customers can manage payments and service requests through secure digital channels.
- Data protection: Your personal and account-related information is protected through security measures.
For additional safety:
- Always access your account through the official Bajaj Finserv website or app.
- Never share your OTP, passwords, or personal details with anyone.
- Avoid opening unknown links claiming to offer account support.
Following these simple steps helps keep your Bajaj Finance account secure.
Bajaj Customer Portal vs Bajaj Finserv App – Key differences
The Bajaj Finserv customer portal and Bajaj Finserv app are digital platforms that help customers access services online. Both allow you to manage your account, but they differ based on how you prefer to use them.
Feature | Bajaj Finserv Customer Portal | Bajaj Finserv App |
Access method | Opens through a web browser | Opens through a mobile application |
Device | Can be used on mobile, laptop, or desktop | Mainly used on smartphones |
Login | Sign in using your registered details | Login through the installed app |
Services | View loans, EMIs, payments, documents, and requests | Access account services and manage products on mobile |
Best suited for | Customers who prefer using a website | Customers who want quick mobile access |
You can use either option based on your convenience. Both platforms help you manage your Bajaj Finance products and services online.
Bajaj Finance Customer Portal Number and Support
The primary Bajaj Finance customer portal helpline number is +91 86980 10101. This support line offers immediate assistance for tracking loan statuses, checking monthly EMI schedules, and downloading statements of account. You can alternatively manage your loan facilities digitally by logging into the official Bajaj Finance mobile application.
Frequently asked questions
Follow these simple steps to sign-in to our customer portal:
Step 1: Click on the ‘Sign-in’ text given below to visit our customer portal.
Step 2: Enter your registered mobile number and date of birth and click on ‘Get OTP’.
Step 3: Submit the OTP received on your registered mobile number to sign-in.
In case you are a corporate customer, you need to enter your mobile number/ email ID and date of incorporation to log in.
While if you are our NRI customer, you can simply sign-in using your mobile number/email ID and date of birth.
Sign-in
You can view and manage all your active loan details by following these steps:
Step 1: Click on the ‘Check your loan details’ text given below to visit our customer portal.
Step 2: Enter your registered mobile number, and date of birth and submit the OTP to sign-in.
Step 3: Select the loan account number from the ‘your relations’ section.
Step 4: Find loan details such as EMI amount, due date and outstanding principal.
Alternatively, you can also check your loan details using the Bajaj Finance app. You can also reach out to our customer helpline number +91 8698010101 for queries related to your loan account.
Check your loan details
The upgraded Bajaj Finance login process relies completely on secure mobile authentication to safeguard user data. Individual retail customers must enter their registered mobile number on the customer portal. You will receive a secure One-Time Password to enter alongside verification of your registered date of birth.
For direct telephone assistance, the primary Bajaj Finance customer care helpline number is +91 86980 10101. This centralized platform operates an interactive voice response menu available in multiple Indian languages. Representatives are accessible for loan service queries from 09:00 AM to 09:00 PM on all days.
Yes, you can easily execute a full loan foreclosure digitally via the Bajaj Finance customer portal. After signing in, locate your specific active loan account to view the comprehensive summary. You can fetch your foreclosure letter, review applicable dues, and complete the settlement payment online.
To get your official document, log in to the Bajaj Finance customer portal or mobile application. Go to the services area, pick your specific active loan account under relations, and choose the download option. You can instantly view or download your detailed statement of account in PDF.
If your login fails, ensure you are inputting your correct registered mobile phone number. Entering incorrect details repeatedly will cause the automated system to temporarily lock your account for security. For persistent profile access issues or mobile number updates, call the helpline at +91 86980 10101.
Yes, the Bajaj Finance Customer Portal is completely mobile-friendly. You can seamlessly open the responsive web layout via any standard mobile browser or download the custom smartphone app directly from the Google Play Store or Apple App Store. It supports full payment and document downloads.
The Bajaj Finserv customer portal is called My Account. It is an online platform where customers can access and manage their Bajaj Finance products and services. You can sign in to view loan details, check EMIs, download documents, make payments, and raise service requests.
Your registered mobile number is required to sign in to the Bajaj customer portal and complete OTP verification. If you do not have access to your registered number or have changed your mobile number, you can contact Bajaj Finance customer support for help with updating your details.
The Bajaj Finance customer portal allows you to manage multiple services online. You can check your loan details, view EMI status, download account statements, make payments, update personal details, track requests, check active products, and access important documents related to your account.
You may not receive an OTP due to network issues, delay in SMS delivery, or an incorrect mobile number. Check that you are using your registered mobile number and have proper network coverage. Wait for some time and try requesting a new OTP.
Yes, NRI customers can use the Bajaj customer portal to access available online services. They can sign in using their registered details and manage their account digitally. In case of login or verification issues, they can connect with Bajaj Finance customer support for assistance.
Yes, the Bajaj Finance customer portal can be accessed on a mobile phone through a web browser. Customers can also use the Bajaj Finserv app to manage their account, view product details, check payments, download documents, and access services conveniently from their smartphone.
Sign in to the Bajaj customer portal using your registered details and complete verification. Go to your loan account section and select the option to view or download your statement. You can save the loan statement on your device and use it whenever required.
