Bajaj Finserv believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well.
For us at Bajaj Finserv, being accessible and accountable is the key to a healthy relationship with our customers. We have strengthened our digital channels so that you can access your account at the click of a button through our Bajaj Finserv mobile app and online through our customer portal. You may also write to us at [email protected] Additionally, a user-friendly Quick Help SMS facility is available to address your top queries faster. To know more about ways to reach us, click on the relevant tabs on this page.
As we continue on this journey, one thing won't change - an assurance of our best service to you at all times.
Our customer portal, called Experia, is a unique portal where you can conduct a host of activities such as:
• View loan details
• Download Statement of Accounts (SOA), interest certificates, No Objection Certificate (NOC) and Welcome Letter
• Make payment for a missed EMI and foreclose your loan
• View and update contact details online
• View and download your scanned documents through the Digital Vault
• Avail offers specially customized for you
• Plan and buy insurance online
• Calculate EMIs, raise queries and do lots more
• Log a request
• View our response
You can view the details of your loan account and carry out transactions with the Bajaj Finserv mobile app.
To download our mobile app, SMS APP to +91 92275 64444.
Use your registered mobile number to send below SMS Keywords.Get your Loan account details at your fingertips
Write to us at [email protected] with your loan account number/customer ID or registered mobile number for all your queries and concerns. Please write from your registered email id to get a faster response.
We will respond to you in 2 working days. Please check the spam folder, in case of non-receipt of e-mail.
Call to speak to us in any of the following languages: English, Hindi, Bengali, Marathi, Oriya, Gujarati, Tamil, Telugu, Kannada, or Malayalam.
You can reach us on the following numbers:
If you are calling from a non-registered mobile number, please keep your 7-digit customer ID or EMI card number handy for verification.
We are committed to resolving your queries/issues within ten working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, you can write to us at [email protected].
The Grievance Redressal Officer investigates problems/issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on all working days as well as non-public holidays, between Monday to Friday from 9:30 am to 5:30 pm, on 020-71177266 (call charges as applicable).
Customer Experience Head
If you do not hear from our Grievance Redressal Team within 3 working days, we urge you to write to our National Head Customer Experience at [email protected]
If your complaint/dispute is not redressed within a period of one month, you may appeal to the officer-in-charge of the Regional Office of DNBS at RBI, at the following address:
Reserve Bank of India,
Regional Office, DNBS, fourth floor,
opp. Mumbai Central Station,
Byculla, Mumbai – 400 008
Select your state and city to find a Bajaj Finserv branch near you.