About Bajaj Pay FASTag

Bajaj FASTag is an electronic toll collection system that provides a convenient and efficient way to pay toll charges on FASTag enabled toll plazas on highways across India. If you no longer wish to use your Bajaj Pay FASTag or need to close your FASTag account for any reason, BFL offers a straightforward process to initiate the closure.

Step-by-step guide to closing your Bajaj Pay FASTag

  1. 1 Download and install the Bajaj Finserv app from the Google Play Store or the App Store
  2. 2 Log in to the Bajaj Finserv app
  3. 3 Navigate to the ‘RAISE A REQUEST’ section
  4. 4 Click on ‘PASSBOOK’ and go to ‘BAJAJ PAY WALLET’ section
  5. 5 Navigate to ‘TOLL TRANSACTION’
  6. 6 Go to ‘QUICK HELPS/FAQs’ and click on ‘STILL HAVE A QUERY’
  8. 8 For FASTag closure, write a request to BFL for closure of FASTag. This process is irreversible


  • Clear all outstanding dues to avoid any issues during the closure
  • Submit the closure request and Bajaj Finserv will process your request
  • Your FASTag will be deactivated within 21 days of request raised
  • Cut and dispose FASTag for safety reasons
  • After processing your closure request, you will receive a confirmation message on your registered mobile number and email, confirming the closure of your FASTag account
  • If you encounter any issues during the closure process or need assistance, you can contact BFL customer support for prompt resolution

By following these steps, users can easily initiate the closure of their Bajaj Pay FASTag account when required. The turn around time (TAT) for a FASTag closure is 21 days from the day of receiving the closure request.

How do I buy a Bajaj Pay FASTag

Follow these steps to buy a Baja Pay FASTag:

  1. 1 Go to the Bajaj Pay Wallet section on the Bajaj Finserv app and click on ‘BUY FASTAG’
  2. 2 Enter your ‘VEHICLE REGISTRATION NUMBER,’ ‘VEHICLE DETAILS,’ and ‘DELIVERY ADDRESS.’ Sign up if you do not have a Bajaj Pay Wallet to get a FASTag
  3. 3 Enter the ‘MAKE’ and ‘MODEL’ of your vehicle. If your vehicle details are not fetched automatically, you might need to upload the copy of the physical ‘REGISTRATION CERTIFICATE (RC)’ of your vehicle for validation
  4. 4 Accept the Bajaj Pay Terms of Use and tap on ‘BUY NOW’
  5. 5 Choose your payment method and make the payment

After your order is placed successfully, your FASTag will be delivered to you in 7 days on the given address.

You can track the delivery of your FASTag purchase on the success screen. If you have any issues with your FASTag purchase or delivery, you can contact customer support on their toll-free number.

Frequently asked questions

How do I close my Bajaj Pay FASTag?

To close your Bajaj Pay FASTag, login to the Bajaj Finserv app and go to the ‘RAISE A REQUEST’ section to raise your concern.

What will happen if I do not close my FASTag account and sell my four-wheeler?

Disabling your FASTag account is crucial when selling your vehicle, as it is linked to your vehicle's registration. Failure to do so may hinder the new owner from registering their own FASTag, causing payment delays. Additionally, if the new owner uses your FASTag, disputes may arise over toll payments from your wallet or linked account.

Is it possible to temporarily deactivate the FASTag account?

Yes, you can temporarily disable your FASTag account. To do this, simply reach out to the customer care number of your FASTag provider and submit a request for temporary deactivation.

Will I get a FASTag closure refund of my balance?

Yes, the remaining balance upon closure will be transferred to your chosen mode, as indicated during request submission.

Can I transfer my FASTag to another car?

Yes, you can visit your FASTag issuer's website or app to initiate a transfer. Likewise, for NHAI FASTags, you can request a transfer by contacting the helpline number (1033).

Can I transfer FASTag from one bank to another?

Yes, you can transfer your FASTag from one bank to another by delinking your current bank account from the FASTag.

Is there any helpline number to raise issues related to FASTag?

For any issues or complaints regarding FASTag, dial the customer helpline number on 1033 for assistance from MoRTH/ NHAI/ IHMCL.

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