Explore the process of FASTag cancellation in detail, including the process, steps, and required documents.
FASTag Cancellation: Everything You Need to Know
FASTag is an electronic toll collection system in India aimed at making toll payments swift and seamless. Implemented by the National Highways Authority of India (NHAI), it employs Radio Frequency Identification (RFID) technology to make toll payments directly from the prepaid or savings account linked to it.
Mounted on the vehicle's windscreen, it enables you to drive through toll plazas without stopping for cash transactions.
Why is it important to deactivate a FASTag account
Deactivating a FASTag account might become necessary under certain circumstances, such as the sale of the vehicle, loss or damage to the FASTag, or simply if the vehicle is no longer in use.
Deactivation ensures that unauthorised toll deductions are prevented and any remaining balance in the account can be secured.
When should you close your FASTag account
It is important to know when to close your FASTag account to avoid unnecessary charges and issues. You should consider deactivating your FASTag if you are selling or transferring ownership of your vehicle, as this prevents the new owner from using your tag and incurring charges on your account. Additionally, if your vehicle is being scrapped or is beyond repair, deactivating the FASTag prevents any potential misuse. If your FASTag is damaged or lost, cancelling it helps avoid unauthorised use and potential toll penalties. For detailed instructions on how to cancel your FASTag, consult your provider’s guidelines.
How to close a FASTag account online or offline in simple steps
Closing a FASTag account can be done either online or offline, depending on your convenience. Here is a step-by-step guide for both methods:
Closing a FASTag account online
- Log in to your FASTag account: Visit the official website of your FASTag issuer bank or the National Electronic Toll Collection (NETC) portal. Use your credentials to log in to your account.
- Navigate to account settings: Once logged in, go to the account settings or profile section. Look for an option related to account management or closure.
- Request account closure: Find and select the option to close your FASTag account. You may need to provide a reason for closing the account. Follow the on-screen instructions to complete the request.
- Submit required documents: Some issuers may require you to upload certain documents, such as a copy of your vehicle registration certificate (RC) and identity proof. Ensure you have these documents ready.
- Confirm closure request: After submitting the necessary information and documents, confirm your request. You should receive a confirmation message or email regarding the closure request.
- Refund of balance: If there is any remaining balance in your FASTag account, it will be refunded to your linked bank account or as per the issuer’s policy. This process may take a few days.
Closing a FASTag Account Offline
- Visit the issuer’s branch: Go to the nearest branch of the bank or issuer where you purchased your FASTag. Ensure you carry necessary documents like your vehicle registration certificate (RC) and identity proof.
- Fill out the closure form: Request a FASTag account closure form from the branch. Fill out the form with accurate details, including your FASTag account number and reason for closure.
- Submit the form and documents: Submit the completed form along with the required documents to the branch representative. They may ask for additional verification if needed.
- Receive acknowledgment: After submitting the form, you will receive an acknowledgment receipt. Keep this receipt for future reference.
- Balance refund: Similar to the online process, any remaining balance in your FASTag account will be refunded to your linked bank account or as per the issuer’s policy. This may take a few days to process.
By following these simple steps, you can easily close your FASTag account either online or offline. Make sure to check with your specific FASTag issuer for any additional requirements or variations in the process.
Activation
Before discussing how to deactivate, it is essential to understand the activation process.
Activating a FASTag involves linking it to a prepaid account and then mounting the tag on the vehicle's windshield. Activation ensures that the toll amount is automatically deducted whenever the vehicle passes through a toll plaza equipped with FASTag scanners.
You can now experience the convenience of swift and secure FASTag recharge on the Bajaj Finserv BBPS platform for smooth and efficient toll payments.
With secure transactions, multiple payment options and instant recharges, travel is hassle-free.
How do you deactivate the FASTag for different service providers
Each service provider has a slightly different process for FASTag deactivation. Generally, you would need to provide the FASTag account number, vehicle details, and possibly some form of ID proof.
It is important to follow up with the provider to ensure that the deactivation request has been processed and to inquire about the refund of any remaining balance.
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Frequently asked questions
Yes, obtaining a FASTag involves a one-time tag issuance fee, a refundable security deposit, and a requirement to maintain a minimum balance. The exact amounts can vary depending on the issuing bank or financial institution.
FASTag charges are calculated based on the toll rates at each plaza. The toll amount is automatically deducted from your FASTag account when you pass through a toll plaza. Rates are predetermined by the authorities and depend on the type of vehicle and the specific toll plaza.
FASTag charges are calculated based on the toll rates at each plaza. The toll amount is automatically deducted from your FASTag account when you pass through a toll plaza. Rates are predetermined by the authorities and depend on the type of vehicle and the specific toll plaza.
The FASTag sticker itself is not free. A one-time issuance fee is charged when you first purchase your FASTag. However, the convenience and time saved by using FASTag often outweigh the initial cost.
To avoid toll charges on your old car, deactivate your FASTag linked to it. Contact your FASTag issuer for cancellation procedures.
Simple! Once deactivated, peel off the FASTag sticker from your windshield carefully.
Yes, any remaining balance in your FASTag account can be refunded after deactivation.
Contact your FASTag issuer (bank or provider). They'll guide you through cancellation and any steps to claim your remaining balance.
Deactivate your FASTag and claim your remaining balance by following your issuer's instructions.
To cancel your FASTag online, follow these steps:
- Contact customer support: Call the FASTag helpline at 1033 or the customer support number of your FASTag provider.
- Raise a request: Request the deactivation or closure of your FASTag account.
- Provide necessary details: You may need to provide your FASTag account number, vehicle registration number, and other relevant information.
To remove the FASTag from your car:
- Peel off the sticker: Carefully peel the FASTag sticker off your car’s windshield.
- Clean residue: Use a glass cleaner or WD40 to remove any adhesive residue left on the windshield.
- Deactivate the FASTag: Contact your FASTag provider to deactivate the tag associated with your vehicle.
Yes, you will receive a refund of the remaining balance in your FASTag account upon closure. Make sure your bank details are up to date to avoid any delays in receiving the refund.
Yes, you should cancel the FASTag when you sell your car to prevent the new owner from using it and incurring charges on your account. Deactivate the FASTag through your provider’s customer support or online portal.
When you cancel your FASTag account, any remaining balance in your account will be refunded to your linked bank account. The refund process may take a few days, depending on the policies of your FASTag issuer. Ensure that your bank account details are up-to-date to avoid any delays.
No, you cannot transfer your FASTag to a new vehicle. FASTag is linked to a specific vehicle’s registration number and cannot be reused for another vehicle. If you purchase a new vehicle, you will need to apply for a new FASTag for that vehicle.
Generally, there is no fee for cancelling your FASTag account. However, it is advisable to check with your specific FASTag issuer as policies may vary. Some issuers might have specific terms and conditions regarding account closure.
