CPP Assistance

CPP Assistance – Wallet Care at a membership plan of Rs. 699 with a coverage of up to Rs. 2 lakh

Key features and benefits

  • Card protection plan coverage

    Get coverage up to Rs. 2 lakh against card fraud, including PIN-based fraud, and losses due to phishing and tele-phishing.

  • 24x7 single-call card blocking service

    In case of wallet loss, you can report the loss of your payment cards at 1800-419-4000 (toll-free number). You can get your payment cards blocked with just one phone call.

  • Emergency travel assistance

    Whether you are in India or abroad, you get emergency travel and hotel assistance of up to Rs. 50,000 in India and Rs. 1 lakh abroad.

  • Covers PAN card replacement

    The Wallet Care plan covers the cost incurred for replacing a lost PAN card.

  • End-to-end online process

    You can easily buy the plan online through our 100% digital and paperless process.

Eligibility criteria and documents required

You need to fulfil the following criteria to buy Wallet Care plan. If you meet all the eligibility criteria, we will need a few details to complete your application process. 

Eligibility criteria

  • Nationality: Indian 
  • Age: 18+ years

Documents required

No documents are required to buy the plan.
You only need to provide the following details at the time of buying the plan:

  • Name
  • Address
  • Email address
  • Phone number

Step-by-step guide to buy this plan

  • Step 1

    Click on ‘Buy Now’ button on this page.

  • Step 2

    Enter your full name as on your PAN card and mobile number and press the ‘Proceed’ button.

  • Step 3

    Enter the One Time Password (OTP) received on your registered mobile number for verification.

  • Step 4

    If your mobile number is present in our records, your details on the form will be pre-filled and you need to review the details.

  • Step 5

    In case you are a new customer buying the plan, you will need to fill in the details required - name, address, email address and phone number.

  • Step 6

    Once details are reviewed or filled out, the payment page will open. Complete the online payment via one of the following options: UPI, net banking, credit/debit cards and wallet.

  • Step 7

    After the payment is successful, you can download the plan receipt instantly.

    You can also download the plan document from ‘My Account’ after 5 to 7 working days from the date of purchase of the plan.

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Plan details

Here’s a quick look at the plan details of Wallet Care:

Plan details Description
Coverage (in Rs.) 2 lakh
Membership fee including GST (in Rs.) 699
Debit/credit card fraud protection (in Rs.) 1 lakh
Mobile wallet fraud protection (in Rs.) 50,000
Single-call card blocking facility Available
Free SIM card replacement Available
Emergency travel and hotel assistance (in Rs.) 50,000 (India) | 1 lakh (outside India)
Plan tenure 1 year

Key inclusions and exclusions

Here’s a quick look at the inclusions and exclusions under the Wallet Care plan:

  • Key inclusions
  • Key exclusions
Key inclusions Description
Complimentary fraud protection Covers digital transactions arising from mobile wallet fraud
Emergency travel assistance Covers loss during domestic and international travel with emergency travel and hotel assistance
Block cards with one call Facilitates the blocking of lost credit and debit cards with a phone call to a toll-free number
PAN card replacement Covers the cost of replacing a lost PAN card
Mobile SIM blocking Wallet Care card protection plan provides SIM/IMEI registration and SIM card blocking services.
Key exclusions Description
Forgery Loss occurring directly or indirectly from an act of forgery is not covered
Intoxication Losses sustained while under the influence of liquor or drugs or any intoxicants are not covered

How to claim

You can reach out to the service provider (CPP Assistance) to claim the benefits of Wallet Care plan by email or phone:

  • Service provider’s email address

    Service provider’s email address

    Write to the insurer at feedback@cppindia.com and share your policy document

  • Service provider’s toll-free number

    Service provider’s toll-free number

    You can also call on the toll-free helpline number 1800-419-4000 and claim the benefits

  • Documents required to claim

    Documents required to claim

    To claim the benefits of this Pocket Subscription plan, you need to present the following documents:

    1. Membership document received at the time of purchase
    2. Invoices for all expenses being claimed

  • Contact Bajaj Finance Ltd.

    Contact Bajaj Finance Ltd.

    In case you have any queries related to coverage, exclusions, or product, please write to us at wecare@bajajfinserv.in

Frequently asked questions

Why should I buy a Wallet Care membership?

In unfortunate situations when you suddenly find out that you cannot find your wallet, it is always stressful race to swiftly get all your cards blocked. Wallet Care card protection plan enables you to make a single call to the customer service team. They will reach out to your card issuers and your cards will be cancelled in a few minutes irrespective of your location.

For what period will the membership plan remain active?

The wallet care protection plan membership will remain active for a year from the set-up date of the membership plan.

How should I report the loss of my card?

When you find out that you have lost your card, you should immediately call the 24x7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed). The card issuers will be contacted instantly for cancellation.

Why should my card details be registered?

Registering the details of your critical documents and card with us enables you to get quick assistance in emergency situations.

What is covered by my Wallet Care membership?

Here’s a look at the extensive benefits that you get in this wallet care card protection plan:
1. Blocking all cards with just one phone call
2. Toll-free helpline number
3. Global coverage
4. Complimentary fraud protection which covers you from any card-based fraud on account of skimming, theft/loss, online use, counterfeiting, PIN-based fraud and phishing
5. Emergency cash and travel assistance
6. Registration of valuable documents
7. Replacing lost PAN card
8. IMEI registering and SIM blocking for lost phone

How can card details be registered?

You can choose between these two options for getting your card and document details registered:
The completed form for registration in the welcome pack can be mailed to us at this address:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi – 110019
You can call the following number:
Toll-free – 1800-419-4000
6000-4000 (city STD code to be prefixed)

What is a Card Protection Plan?

A Card Protection Plan (CPP) is a comprehensive service that acts as an insurance plan to prevent any loss due to card theft. This plan is unique because it is not just limited to credit or debit cards but also offers coverage for identity cards (PAN, Aadhar, etc.) fraud. The wallet care protection plan requires you to pay a yearly subscription fee and avail of benefits like SIM card blocking, emergency travel assistance, PAN card replacement, etc.

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Bajaj Finance Ltd. (BFL) is merely a distributor of third party products from Assistance Services providers such as CPP Assistance Services Pvt Ltd, Bajaj Finserv Health Ltd.(BFHL), AWP Assistance India Pvt. Ltd. (Allianz), Doc Online Health India Pvt Ltd. etc. Issuance of the product is at sole discretion of Assistance Company or Services provider. The product and services or benefits assured under the product shall be governed by respective partner’s product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. Your purchase of an assistance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any product. For more details on terms and conditions, inclusions and exclusions please read the product sales brochure carefully before purchase or subscription. All product information such as membership fees, benefits, exclusions, value added services, etc. are authentic and solely based on the information received from the respective value added service provider or Assistance company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.