Customer care helpline numbers
You can reach out to our customer helpline number +91 8698010101 and get the following queries resolved:
1. Queries related to your loan account, EMI Network Card, insurance, fixed deposit or offers.
2. If you are an existing customer, you can call on this number anytime, from Monday to Sunday and get automated self-service support for the following products:
- Loans: Check current balance, principal outstanding amount, rate of interest, EMI amount, latest EMI status, request for loan-related documents (Statement of Account, Repayment Schedule, Foreclosure and No Dues Certificate), and check part-payment and drawdown status.
- EMI Network Card: Block/ unblock the EMI Network card, increase the card limit, and know the status of your transaction.
- Investment: Check FD application status, view FD details, request FD certificate and more.
- Offers: Check pre-approved offers or apply for a new loan.
3. For personalised support, you can connect on our customer care helpline number during the below-mentioned operational hours:
- For fraud assistance – Monday-Sunday (24 hours)
- For EMI Network Card queries – Monday-Sunday (9 am – 9 pm)
- For loans, fixed deposit and insurance-related queries – Monday-Saturday (9:30 am – 6:30 pm)
- For debt management related queries – Monday-Sunday (8 am – 9 pm)
4. If you are an existing customer calling from an unregistered mobile number, please keep one or all of the following identification details handy:
- Registered mobile number
- Customer ID
- Fixed deposit application ID
- Bajaj Finserv EMI Network Card Number
If you are not an existing customer, you can get automated self-service support to:
- Check offers
- Report a fraud
- Get details related to Bajaj Finserv RBL Bank SuperCard
- Raise a complaint regarding promotional or recovery calls
- Get information related to loans, cards, deposits and insurance
You can also refer to the frequently asked questions for help.
5. You can also sign-in to our customer care portal – My Account and get online assistance anytime you need.
6. You can also raise a request with us and get help in case of any concerns.
7. If you have queries related to the Bajaj Finserv RBL Bank SuperCard, you can call on 022 71190900.
8. If you have queries related to the Bajaj Finserv DBS Bank Credit Card, you can call on 18602676789.
9. For queries related to home loan and loan against property, you can call on 022 45297300.
Frequently asked questions
If you have a product-related query or service-related doubt, you can raise a request online for the same by following the steps below.
If you are an existing customer, you can raise a request by following these steps:
- Click on the ‘Raise your request’ option below to sign-in to our customer portal – My Account.
- Enter your registered mobile number, date of birth and submit the OTP.
- Select the product for which you want to raise a query.
- Choose the relevant ‘Query Type’ and ‘Sub-query Type’.
- Upload the supporting document if needed and submit the query.
Once you submit the query, our representative will reach out to you within 48 business hours and help you resolve your query.
If you are new to Bajaj Finance Limited and wish to contact us, you can raise a request online in the following steps:
- Click on the ‘Raise your query online’ option below.
- Select ‘No’ from the list of options and click on the ‘Submit’ button.
- Enter your details such as email ID and mobile number.
- Choose the product, relevant query and enter the additional details if required.
- Enter the code you can see on your screen and submit.
You can find a Bajaj Finance branch near your location:
- Click on the ‘Locate a branch’ option below.
- Enter name of the city or the PIN code of the area where you are looking for a branch.
- Find a list of all Bajaj Finance branches in that location.
- Select the name of the branch and click on ‘Directions’ for navigation help.
Our customer support team tries to provide assistance immediately. You can reach out to us in following ways:
- If you are an existing customer, you can sign-in to our online customer portal – My Account and raise a request with us.
- You can also call on our customer helpline - +91 8698010101
If you were unable to get a satisfactory answer to your queries/ issues or do not hear from us within 10 business days, you can submit your grievance to our Grievance Redressal Team’s desk.
The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution.
Our Grievance Redressal Officer is available on business days, between Monday and Friday, from 9:30 am to 5:30 pm, on 020 71177266 (call charges as applicable). You can also send an email at grievanceredressalteam@bajajfinserv.in
Our customer portal, My Account, offers a host of self-service options to our existing customers. You can sign-in to My Account in just three easy steps:
- Click on the ‘Sign-in’ button of this page to visit our customer portal.
- Enter your registered mobile number, and date of birth.
- Submit the OTP received on your mobile number.
Once you are signed-in, you can explore these self-service options online:
- Manage your profile details such as email ID, mobile number, PAN, contact address and date of birth.
- If you have an EMI Network Card, you can check your card details such as number, card limit and more. You can also block/ unblock your card, reset your PIN if need and much more.
- You can also use self-service options such as making a part-prepayment, raising a withdrawal request from your available Flexi Loan limit, download your statement of account/ repayment schedule/ interest certificates/ No Dues Certificate and much more.
- If you have invested in our fixed deposit, you can view the FD account statement, renew your FD or apply for a TDS waiver by submitting Form 15G/H online.
- Check and avail of pre-approved offers in just a few clicks.
You can update your personal and contact details in your profile by visiting our customer portal. You can follow these steps to go to My Account and update your profile details in case of any change:
- Click on ‘Update your profile details’ option below to visit our profile section.
- Enter your mobile number, date of birth and submit the OTP to sign-in to My Account.
- Click on the ‘Edit’ option below the profile information you want to update.
- Choose a mode of verification from the list – EMI Network Card, date of birth and mobile number.
- Enter your updated details and upload a valid document for verification.
- Verify your details with the OTP sent to your registered mobile number and submit.
Once you submit the request, you will receive a service request number with which you can track the status of your request.
It takes us two business days to update your profile information in our records. Once your details are updated, you will receive a confirmation SMS on your registered mobile number.
You can download your loan or fixed deposit related documents in a few clicks by signing-in to our customer portal – My Account.
If you have a loan, you can download your statement of account, repayment schedule, foreclosure letter and No Dues Certificate. If you are a fixed deposit customer, you can download your Form 15G/ H, fixed deposit receipt, interest certificate and statement of account.
You can follow these steps to download your documents:
- Click on ’Download your document’ to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in to My Account.
- Select your loan account number or FD number for which you want to download documents.
- Find all your documents related to your loan account or fixed deposit.
- Click on the document to download it.
If you do not want any promotional calls from Bajaj Finance Limited, you can call on our customer helpline number + 91 8698010101 and follow the instruction given during the call.
If you are not able to use your EMI Network Card, it could be because your card is blocked or your e-mandate is not registered. You can check the status of your card by following these steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in.
- Click on the ‘View All’ option next to the My Relations section.
- Select the card for which you want to view the status.
- Find the status of your card.
If it is blocked, you can find the reason and the steps to unblock it. If your mandate is not registered, you can complete your mandate registration online.
If you are facing any issue with your e-commerce transaction, it could be because you have recently updated your KYC information. In such case, you need to make the first transaction at one of our partner stores. From second transaction onwards, you will be able to do transaction on any online shopping sites.
