Customer care helpline numbers

We offer prompt customer service and query resolution in a hassle-free manner. You can find quick answers by:

1. Calling us at -

  • +91 8698010101 for self-service (available 24 hours, Monday-Sunday)
  • 022 71190900 for questions regarding your Bajaj Finserv RBL Bank SuperCard
  • 18602676789 for queries about your Bajaj Finserv DBS Bank Credit Card
  • 022 45297300 for queries related to Loan Against Property and Home Loan

2. Logging into our customer care portal – My Account

3. Writing to us online

By calling us, our existing customers can get automated self-service support (IVR) related to:

  • Loans: Check current balance, principal outstanding amount, rate of interest, EMI amount, latest EMI status, request for loan certificates (Statement of Account, Repayment Schedule, Foreclosure & No Dues Certificate), and check part-payment and drawdown status
  • EMI Card: Block/ unblock EMI card, increase EMI card limit, know the last rejected transaction
  • Investment: Check FD application status, view FD details, request FD certificate
  • Offers: Check pre-approved offer, avail of a new loan

Note: For personalised support, only existing Bajaj Finserv customers can speak to a customer care executive during the below-mentioned operational hours: 

  • For EMI Card queries - Monday-Sunday (9 am-9 pm)
  • For Loans and Fixed Deposit queries – Monday-Saturday (9:30 am-6:30 pm)

If you are an existing customer calling from an unregistered mobile number, please keep one or all of the following identification details handy:

  • Registered mobile number
  • Customer ID
  • Fixed deposit application ID
  • Bajaj Finserv EMI Network Card Number

If you are not an existing customer, call us for automated self-service support (IVR) to:

  • Check loan amount eligibility
  • Apply for an EMI Card
  • Invest in Fixed Deposit
  • Report a fraud
  • Get RBL Credit Card customer care details
  • Raise a complaint regarding promotional or recovery calls

Please refer to the frequently asked questions below for additional information on help and support related to our offerings.

FAQs - How to get in touch

How do I raise a request online/ write to us?

If you have a product-related query or a service-related doubt, you can raise a request online for the same by following the steps below:

As an existing customer:

Existing customers of Bajaj Finserv can raise a request online in the following steps:

  • Log in to our customer portal
  • Click on the ‘My Profile’ icon at the top right part of the screen
  • Select ‘Raise A Request’
  • Click on ‘Product/ Service’ and then choose ‘Product Type’

After selecting your Product Type, follow the instructions on the screen to Raise a Request

When you submit the request successfully, your Service Request Number gets generated instantly. Our customer support representative will contact you within two business days to resolve your query.

As a new customer:

If you are new to Bajaj Finserv and wish to contact us, you can raise a request online in the following steps:

  1. Click on the hamburger button (at the top left corner of the screen)
  2. Click ‘Help and Support’ and select ‘Raise a Request’ from the dropdown menu
  3. If you are not an existing customer, select ‘No’ and click on the ‘Submit’ button
  4. You will reach the Raise a Request page, where you:
  • Enter your mobile number
  • Enter your email ID
  • Select the product for which you want to raise a request from the dropdown
  • Select the nature of your query from the dropdown
How to find the nearest Bajaj Finserv branch?

To find a Bajaj Finserv branch near you:

  • Visit Branch Locator
  • Select your state and city from the dropdown
  • Find a list of all Bajaj Finserv branches near you
  • Click on ‘Get Direction’ for navigation help to the branch of your choice
How do I submit a complaint online?

To help enhance your experience, we provide prompt service resolutions when you:

  1. Log into our customer care portal – My Account
  2. Write to us by raising a request online
  3. Call our self-service support number at +91 8698010101

If you were unable to get a satisfactory answer to your queries/ issues or do not hear from us within ten working days, you can submit your grievance to our Grievance Redressal Team’s desk. The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer is available on working days, between Monday and Friday, from 9:30 am to 5:30 pm, on 020 71177266 (call charges as applicable). You can also send an email at grievanceredressalteam@bajajfinserv.in

FAQs - Self-service

How do I log in to Bajaj Finserv Customer Portal?

Our customer portal, My Account, is a one-stop destination for all existing customers of Bajaj Finserv.

If you are an existing customer, you can log in to My Account in the following steps:

  • Go to My Account
  • Click on Log in
  • Use your mobile number to log in via OTP or enter your customer ID and password

By logging into My Account, you can:

  • Update and manage your profile
  • Do more with cards – View card details (number and limit), block/unblock cards, activate/deactivate cards online, check the status of your card application, set the PIN and more
  • Check your ongoing loans – Manage payments/ part-prepayments/ drawdown, get repayment schedule/ interest certificates/ statement of accounts/ No Due Certificate and more
  • View and download your documents
  • Make smart investments – View FD account statement, renew FD, manage withdrawals, and submit form 15H
  • Avail of pre-approved offers instantly
How do I update my details?

Update/ change your email ID or mobile number

To update/ change your email ID or mobile number, please follow these steps:

  • Log in to our customer care portal
  • Click on the ‘My Profile’ icon at the top right part of the screen
  • Select ‘Update Profile Details’
  • Click on ‘Edit Details’
  • Select the details you want to update. In this case, select ‘Email ID’ or ‘Mobile Number’
  • Enter the details you want to change/ update and click on ‘Next’
  • Give proof of identity by providing a valid identification document
  • Next, enter the OTP sent to your registered mobile number and click on ‘Submit’.

After this, you will receive an SMS on your existing registered mobile number from Bajaj Finserv; follow the instructions mentioned in your SMS to complete the process.

Note: Please respond to the SMS sent to your mobile number to update your details. Only after successful completion will your details be updated within 24 hrs.

Update/ change address

To update/ change your address, please follow the following steps:

  • Log in to our customer portal
  • Click on the ‘My Profile’ icon at the top right part of the screen
  • Click on Update Profile Details
  • In the ‘Edit Details’ section, select the details you want to update. In this case, select ‘Address’
  • You will reach the KYC Verification Process, where you can check your existing KYC details. In the “Address” section, click on Update KYC
  • Tap “Yes” to confirm your Update KYC request on the pop-up that appears
  • You will reach the Update Profile Details page again, where you can enter your new address
  • Validate your address proof by uploading either your Aadhaar, Passport, Driving License, Voter ID card, NREGA Job card, or Letter by National Population Register.
  • Give proof of identity by providing a valid identification document
  • Next, enter the OTP sent to your registered mobile number and click on ‘Submit’

After successful completion, your address update request will be processed within two working days.

How do I download my documents?

Download loan-related documents

To download your Statement of Account, Repayment Schedule, Foreclosure Letter, Interest Certificate, provisional Interest Certificate and No Dues Certificate, follow the steps below:

  • Log in to My Account
  • Click on E-statements under the My Relations section
  • Click the documents you wish to download from the list that appears

Download FD-related documents

To download your Form 15 G/ H acknowledgement, Fixed Deposit Receipt and Interest Certificate, follow the steps below:

  • Log in to My Account
  • Click on the ‘Fixed Deposit’ tab under the ‘My Relations’ section
  • All your fixed deposits will appear on the screen. Go to the FD for which you want to download a document and click on ‘View Details’
  • On the new page, click on the ‘Documents’ tab
  • Click on the Download button next to the document you wish to download