To visit our service portal
Manage your contact details
Your contact details consist of your mobile number, email ID, and current residential address. You can verify your details as they appear in our records and edit them inthe profile section
Please keep a self-attested copy of your PAN, Aadhaar card, passport, or voter ID handy.
By doing this, you can ensure you never miss out on any important service-related communication from us.
Update your mobile number
You can update your mobile number by following these simple steps.
- Click on the ‘UPDATE CONTACT DETAILS’ button.
- Enter your registered mobile number and the OTP to sign-in.
- Verify your details by entering your date of birth and proceed.
- Go to 'Menu' and click on ‘Profile’
- Click on 'Edit' in line with your mobile number
- Use your date of birth/ bank account number/ Insta EMI Card number for verification.
- Enter your new mobile number and proceed.
- Verify the OTP sent to your old mobile number registered with us.
You can also change your registered mobile number by clicking on the ‘Edit your mobile number’ text below. You’ll be redirected to the profile section of the service portal, where you can update your phone number.
You’ll receive a confirmation SMS about the updated details on your old mobile number registered with us within two business days.
Update your email ID
You can update your email ID in service portal by following these steps:
- Clicking on the ‘UPDATE CONTACT DETAILS’ button on this page to visit our service portal.
- Sign-in with your registered mobile number and the OTP.
- Enter your date of birth for verification and proceed.
- Go to 'Menu' and click on ‘Profile’
- Click on 'Edit' in line with your email id
- Use your date of birth/ bank account number/ Insta EMI Card number for verification.
- Enter your new email ID and verify with an OTP sent to this ID.
You can also visit the profile section inthe service portal by clicking on the ‘Edit your email ID’ text below.
Please note that the OTP will be sent to your new email ID.
Once done, you’ll get a confirmation message about the updated details on your registered mobile number within two business days.
Update your residential address
You can edit your residential address in your account by following these steps:
- Visit our customer portal by clicking on the ‘Sign-in’ button on this page.
- Enter your registered mobile number and the OTP to sign-in.
- Verify your details using your date of birth and proceed.
- Go to 'Menu' and click on ‘Profile’
- Click on 'Edit' in line with your saved address
- Validate your details using your PAN/ Insta EMI Card/ Bank account number.
- You’ll be redirected to the DigiLocker and choose one of the KYC modes – Aadhaar card or driving licence to proceed.
- Verify and confirm your details as per your KYC document and your service request will be raised.
You can also change your current address in our records, by clicking on the ‘Edit your current address’ below. You will be redirected tothe service portal, where you can view and update your home address.
You will get a confirmation message about the updated details on your registered mobile number within two business days.
You can view your contact details, such as your email ID, mobile number, and current residential address, in your profile. In case you find any of these details incomplete in our records, you can update them online.
By updating your details, you won’t miss any important service-related communication from Bajaj Finance. It will also add an extra layer of security and help us create personalised offers for you.
Documents and verification methods accepted for contact detail updates
When you update your contact details with Bajaj Finance, you may need to complete a verification process. This helps protect your account and ensures that important updates are sent to the correct mobile number or email address.
Common documents and verification methods may include:
| Requirement | Purpose |
| PAN card | Helps verify customer identity details. |
| Aadhaar or other valid ID proof | Used for identity verification where applicable. |
| Registered mobile number verification | Confirms changes through OTP or other authentication methods. |
| Email verification | Helps update and confirm your new email address. |
| Customer details | Information such as customer ID or account details may be required. |
The required documents can vary based on the type of update requested. Always provide correct details to avoid delays in processing your contact information changes.
Why keeping your contact details updated in Bajaj Finance is important
Keeping your mobile number and email address updated with Bajaj Finance helps you receive important account-related information on time. Your registered contact details are used for communication, verification, and managing your financial services securely.
Benefits of updating your contact details:
- Receive payment alerts: Get EMI reminders, payment confirmations, and due date updates.
- Access online services: Updated details help you sign in to the customer portal and app smoothly.
- Improve account security: OTPs and important alerts are sent to your registered contact details.
- Get service updates: Receive information related to your loans, cards, fixed deposits, or other products.
- Avoid communication issues: Incorrect details may cause you to miss important notifications.
Always update your latest mobile number and email address to ensure easy access and secure account management.
Frequently Asked Questions
Updating Personal Details
Mobile Number Update
Status & Troubleshooting
Why do I need to update my personal details?
You can get all essential communication from us by updating your personal details. This also helps us prevent fraudulent activities from occurring in your account. We can provide immediate assistance in case you face any account-related issues.
Keeping your profile updated is also important for maintaining accordance with 'The Prevention of Money Laundering Act, 2002'. It also helps us to ensure that no one can access your account without your permission and adds an extra layer of security to your personal account.
How can I correct the incorrect name mentioned in the records of Bajaj Finance Ltd.?
To change your incorrect name in our record, please raise a request with any of the following valid documents, which are required for Name Updation:
- Aadhaar Card
- Valid Passport
- Voter ID card
- Driving License
- NREGA Job card
How can I update my email ID in My Account?
Sign in to the Bajaj Finance customer portal or app using your registered mobile number and OTP. Go to Manage Profile, select your email ID, enter the new address, and verify it using the OTP sent, so it updates correctly and securely in My Account.
How long does it take to update a mobile number in Bajaj Finance?
The time required to update your mobile number in Bajaj Finance depends on the verification and approval process. Once you submit the request with the required details, the changes are processed as per Bajaj Finance’s timeline. You can check the update status through the customer portal or support channels.
What documents are needed to change the mobile number in Bajaj Finance?
To change your mobile number in Bajaj Finance, you may need to complete identity verification. Documents such as PAN card, Aadhaar card, or other valid identity proof may be required based on the update process. Always provide correct details to avoid delays in updating your information.
Can I update my mobile number online without visiting a branch?
Yes, if you still have access to your old registered number. Sign in to the customer portal or app, go to Manage Profile, and update your mobile number using OTP verification sent to your existing number. If you have lost access, you will need to visit a branch.
When can I see my updated personal details on the Bajaj Finance App?
Upon submitting the request, your personal details will be updated within 2 business days. You will receive a confirmation message on your registered mobile number, once your details are updated.
How can I check the status of my contact details update request?
Once submitted, contact detail updates are typically processed within 2 business days. You can check My Account periodically to confirm the change has reflected correctly and securely, or contact customer support directly, quoting your request details and registered mobile number, for a full status update.
What should I do if my updated contact details are not reflecting in My Account?
First, confirm a reasonable time has passed, usually up to 2 business days, since updates are not always instant. If your details still have not updated after this, contact Bajaj Finance customer support with your registered details and request reference, or visit your nearest branch.
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