3 min
30-December-2024
Bajaj FASTag has become a vital tool for smooth toll payments on Indian highways. However, there are various reasons why you might want to deactivate your FASTag, such as selling your vehicle, no longer needing the service, or switching to a different vehicle. Deactivating your FASTag ensures that no further toll deductions are made from your account, and helps prevent any unnecessary charges. The process of deactivating Bajaj FASTag is straightforward, but it’s important to follow the correct procedure to avoid any complications. In this article, we will walk you through the steps to deactivate your Bajaj FASTag, what happens after deactivation, the possibility of reactivating it, common issues you may face during deactivation, and how to get in touch with Bajaj FASTag customer support. Whether you're looking to close your account or have encountered issues, this guide will provide you with all the necessary information.
Login to your Bajaj account:
Begin by visiting the Bajaj customer login page and sign in using your registered credentials. Ensure that your username and password are entered correctly to avoid any login issues. If you have forgotten your credentials, there are recovery options available, including password reset or account retrieval.
Navigate to the FASTag section:
Once you are logged into your Bajaj account, navigate to the FASTag services section. This section will provide you with all the options related to your FASTag, including activating, deactivating, and managing your account. Make sure to carefully read through all the instructions available to fully understand the deactivation process.
Select the vehicle’s FASTag:
If you have multiple vehicles linked to your Bajaj FASTag account, make sure you choose the correct FASTag associated with the vehicle you wish to deactivate. Double-check the vehicle number to ensure you do not mistakenly deactivate the wrong FASTag. If you only have one vehicle, this step will be more straightforward.
Initiate the deactivation request:
Once you have selected the appropriate FASTag, you will see an option to deactivate it. Click on the “Deactivate” button to begin the process. You may be asked to enter additional information or answer security questions for verification purposes.
Verify your deactivation request:
After initiating the deactivation request, the system will ask you to verify the details of your request. This is an important step to ensure that the correct FASTag is deactivated. Review the information carefully, and confirm your deactivation request by clicking the “Confirm” button. This ensures no mistakes are made.
Confirmation of deactivation:
Upon successful deactivation, you will receive an email or SMS notification confirming that your FASTag has been deactivated. It is important to retain this confirmation for your records. If you do not receive any confirmation within a few hours, you can check the status in your Bajaj customer portal.
Return the FASTag (if applicable):
Depending on the terms of your FASTag service, you may need to return the physical FASTag to the Bajaj office. If required, follow the instructions provided in the confirmation message or contact customer support for further guidance on how to dispose of the tag properly.
By following these steps, you can easily deactivate your Bajaj FASTag without any hassle. Should you encounter any issues during the process, you can always reach out to Bajaj customer support through their customer portal for assistance.
No further toll deductions:
After your FASTag is deactivated, it will no longer be valid for toll payments. This means no toll charges will be deducted from the linked bank account when you pass through toll plazas.
Manual payment at toll booths:
With the deactivated FASTag, you will need to pay toll charges manually at toll booths. You can use cash or other accepted payment methods depending on the toll operator. Ensure that you carry enough cash or payment options for smooth passage.
Refund of any remaining balance:
If there is any balance left in your FASTag account, it will be refunded to the linked bank account. The refund typically takes about 7-10 business days to process. It’s important to keep track of the refund status during this time.
FASTag becomes inactive:
Once deactivated, the FASTag sticker becomes inactive and will not work at toll booths. If you wish to use toll payments again, you will need to apply for a new FASTag. This will be a fresh registration process.
No automatic transfer to a new vehicle:
If you plan to transfer your FASTag to a new vehicle, you cannot use the deactivated FASTag. A new FASTag must be applied for when you change vehicles.
No impact on your bank account:
Deactivating the FASTag will not affect your linked bank account in any way. Your account will remain active for other transactions, but toll-related payments will be halted.
If you need to reactivate your toll payments or plan to use it again, you will need to apply for a new FASTag via the Bajaj customer portal. This ensures you can continue using the toll payment system hassle-free.
Reapply for a new FASTag:
Since reactivation is not an option, you will need to apply for a new FASTag if you wish to use the service again. The new FASTag will come with a fresh account and the ability to make toll payments.
Transfer the balance (if applicable):
Any remaining balance in your old FASTag account is generally not transferable to the new one. Before deactivation, ensure that any balance is refunded to your linked bank account, as it will not carry over to the new FASTag.
Link the new FASTag to your account:
Once you have received your new FASTag, it is essential to link it to your bank account to ensure that toll payments are deducted directly from your account. This step ensures that your toll payments are processed automatically at toll plazas.
FASTag for a new vehicle:
If you have sold your old vehicle and purchased a new one, you cannot transfer the deactivated FASTag to the new vehicle. A new FASTag must be obtained and registered for your new vehicle.
Apply through the Bajaj customer portal:
To make the process seamless, you can apply for a new FASTag through the Bajaj customer portal. This user-friendly platform allows you to easily complete your application and have a new FASTag issued without hassle.
Though reactivation is not an option, obtaining a new FASTag is a straightforward process. By following these steps, you can ensure that your toll payments are set up quickly and efficiently on your new FASTag.
Incomplete deactivation request:
If the deactivation process is not completed correctly, your FASTag may remain active. To avoid this, make sure you carefully follow all the steps during the deactivation process and verify the details before confirming the request. Double-check that you've selected the correct vehicle and FASTag for deactivation.
No confirmation received:
Sometimes, users may not receive a confirmation email or SMS after deactivating their FASTag. If this happens, first check your spam or junk folder for any missed communication. Alternatively, log in to the Bajaj customer portal to verify the status of your request and confirm that deactivation was successful.
Refund delays:
If there is any remaining balance in your FASTag account, the refund process may take longer than expected. Typically, refunds are processed within 7-10 business days, but delays can occasionally occur. If you experience a delay, ensure that your bank account details are correct and check with customer support for further assistance.
Technical glitches:
Website issues or technical glitches can prevent the deactivation process from completing. If you encounter such problems, try clearing your browser cache or using a different device or browser. This can help resolve issues caused by outdated website versions or browser incompatibilities.
FASTag still active:
In rare instances, your FASTag may remain active even after deactivation. If this happens, contact Bajaj FASTag customer support immediately for assistance. They will help you investigate and ensure the issue is resolved as soon as possible.
Account-related issues:
If you face login problems, such as forgetting your account credentials, use the Bajaj account recovery options to reset your details. This will help you regain access to your account and proceed with the deactivation process.
For prompt and efficient resolution of any issues, always reach out to Bajaj customer support for guidance and assistance.
Via the customer portal:Log in to the Bajaj customer portal to raise a complaint or request assistance regarding your FASTag. The customer portal allows you to manage your account, track issues, and receive personalised support. You can access it easily by visiting Bajaj customer login.
Call customer care:
For urgent concerns or immediate assistance, you can contact the Bajaj FASTag customer care helpline. This is a quick way to speak directly to a representative who can guide you through any issues you may be facing.
Email support:
For detailed inquiries, including technical issues or account-related problems, you can email Bajaj FASTag support. Provide a clear description of your issue so that they can address it promptly and accurately.
Mobile app support:
Bajaj offers customer support via its mobile app. You can use the app to track issues, get updates, and communicate directly with the support team. This is a convenient way to resolve any issues while on the go.
Live chat option:The Bajaj customer portal features a live chat option, where you can interact with a support representative in real-time. This can be an efficient way to get quick answers to your queries without having to wait on a call.
Social media:
Bajaj FASTag is active on various social media platforms, such as Twitter and Facebook. You can reach out to their official social media accounts for help. Social media support is typically quick and effective for resolving minor issues or answering general queries.
Bajaj FASTag customer support is readily available through multiple channels to ensure that your concerns are addressed promptly and efficiently.
Steps to deactivate your Bajaj FASTag
If you wish to deactivate your Bajaj FASTag, the process is straightforward and can be easily completed through the Bajaj customer portal. Follow the detailed steps below to ensure a smooth deactivation process:Login to your Bajaj account:
Begin by visiting the Bajaj customer login page and sign in using your registered credentials. Ensure that your username and password are entered correctly to avoid any login issues. If you have forgotten your credentials, there are recovery options available, including password reset or account retrieval.
Navigate to the FASTag section:
Once you are logged into your Bajaj account, navigate to the FASTag services section. This section will provide you with all the options related to your FASTag, including activating, deactivating, and managing your account. Make sure to carefully read through all the instructions available to fully understand the deactivation process.
Select the vehicle’s FASTag:
If you have multiple vehicles linked to your Bajaj FASTag account, make sure you choose the correct FASTag associated with the vehicle you wish to deactivate. Double-check the vehicle number to ensure you do not mistakenly deactivate the wrong FASTag. If you only have one vehicle, this step will be more straightforward.
Initiate the deactivation request:
Once you have selected the appropriate FASTag, you will see an option to deactivate it. Click on the “Deactivate” button to begin the process. You may be asked to enter additional information or answer security questions for verification purposes.
Verify your deactivation request:
After initiating the deactivation request, the system will ask you to verify the details of your request. This is an important step to ensure that the correct FASTag is deactivated. Review the information carefully, and confirm your deactivation request by clicking the “Confirm” button. This ensures no mistakes are made.
Confirmation of deactivation:
Upon successful deactivation, you will receive an email or SMS notification confirming that your FASTag has been deactivated. It is important to retain this confirmation for your records. If you do not receive any confirmation within a few hours, you can check the status in your Bajaj customer portal.
Return the FASTag (if applicable):
Depending on the terms of your FASTag service, you may need to return the physical FASTag to the Bajaj office. If required, follow the instructions provided in the confirmation message or contact customer support for further guidance on how to dispose of the tag properly.
By following these steps, you can easily deactivate your Bajaj FASTag without any hassle. Should you encounter any issues during the process, you can always reach out to Bajaj customer support through their customer portal for assistance.
What happens after deactivating Bajaj FASTag?
Once your Bajaj FASTag is deactivated, several important changes take place, ensuring that your toll payments are no longer processed. Here's what you can expect after the deactivation:No further toll deductions:
After your FASTag is deactivated, it will no longer be valid for toll payments. This means no toll charges will be deducted from the linked bank account when you pass through toll plazas.
Manual payment at toll booths:
With the deactivated FASTag, you will need to pay toll charges manually at toll booths. You can use cash or other accepted payment methods depending on the toll operator. Ensure that you carry enough cash or payment options for smooth passage.
Refund of any remaining balance:
If there is any balance left in your FASTag account, it will be refunded to the linked bank account. The refund typically takes about 7-10 business days to process. It’s important to keep track of the refund status during this time.
FASTag becomes inactive:
Once deactivated, the FASTag sticker becomes inactive and will not work at toll booths. If you wish to use toll payments again, you will need to apply for a new FASTag. This will be a fresh registration process.
No automatic transfer to a new vehicle:
If you plan to transfer your FASTag to a new vehicle, you cannot use the deactivated FASTag. A new FASTag must be applied for when you change vehicles.
No impact on your bank account:
Deactivating the FASTag will not affect your linked bank account in any way. Your account will remain active for other transactions, but toll-related payments will be halted.
If you need to reactivate your toll payments or plan to use it again, you will need to apply for a new FASTag via the Bajaj customer portal. This ensures you can continue using the toll payment system hassle-free.
Can you reactivate your Bajaj FASTag
Once your Bajaj FASTag is deactivated, reactivation is not possible. However, if you wish to continue using toll payment services, you can follow these steps:Reapply for a new FASTag:
Since reactivation is not an option, you will need to apply for a new FASTag if you wish to use the service again. The new FASTag will come with a fresh account and the ability to make toll payments.
Transfer the balance (if applicable):
Any remaining balance in your old FASTag account is generally not transferable to the new one. Before deactivation, ensure that any balance is refunded to your linked bank account, as it will not carry over to the new FASTag.
Link the new FASTag to your account:
Once you have received your new FASTag, it is essential to link it to your bank account to ensure that toll payments are deducted directly from your account. This step ensures that your toll payments are processed automatically at toll plazas.
FASTag for a new vehicle:
If you have sold your old vehicle and purchased a new one, you cannot transfer the deactivated FASTag to the new vehicle. A new FASTag must be obtained and registered for your new vehicle.
Apply through the Bajaj customer portal:
To make the process seamless, you can apply for a new FASTag through the Bajaj customer portal. This user-friendly platform allows you to easily complete your application and have a new FASTag issued without hassle.
Though reactivation is not an option, obtaining a new FASTag is a straightforward process. By following these steps, you can ensure that your toll payments are set up quickly and efficiently on your new FASTag.
Common issues when deactivating Bajaj FASTag
While deactivating your Bajaj FASTag, you may encounter some common issues. Here’s a list of potential problems and their solutions:Incomplete deactivation request:
If the deactivation process is not completed correctly, your FASTag may remain active. To avoid this, make sure you carefully follow all the steps during the deactivation process and verify the details before confirming the request. Double-check that you've selected the correct vehicle and FASTag for deactivation.
No confirmation received:
Sometimes, users may not receive a confirmation email or SMS after deactivating their FASTag. If this happens, first check your spam or junk folder for any missed communication. Alternatively, log in to the Bajaj customer portal to verify the status of your request and confirm that deactivation was successful.
Refund delays:
If there is any remaining balance in your FASTag account, the refund process may take longer than expected. Typically, refunds are processed within 7-10 business days, but delays can occasionally occur. If you experience a delay, ensure that your bank account details are correct and check with customer support for further assistance.
Technical glitches:
Website issues or technical glitches can prevent the deactivation process from completing. If you encounter such problems, try clearing your browser cache or using a different device or browser. This can help resolve issues caused by outdated website versions or browser incompatibilities.
FASTag still active:
In rare instances, your FASTag may remain active even after deactivation. If this happens, contact Bajaj FASTag customer support immediately for assistance. They will help you investigate and ensure the issue is resolved as soon as possible.
Account-related issues:
If you face login problems, such as forgetting your account credentials, use the Bajaj account recovery options to reset your details. This will help you regain access to your account and proceed with the deactivation process.
For prompt and efficient resolution of any issues, always reach out to Bajaj customer support for guidance and assistance.
How to contact Bajaj FASTag customer support?
If you encounter any issues while deactivating your Bajaj FASTag or need assistance with any aspect of your account, there are several ways you can reach out to Bajaj FASTag customer support:Via the customer portal:Log in to the Bajaj customer portal to raise a complaint or request assistance regarding your FASTag. The customer portal allows you to manage your account, track issues, and receive personalised support. You can access it easily by visiting Bajaj customer login.
Call customer care:
For urgent concerns or immediate assistance, you can contact the Bajaj FASTag customer care helpline. This is a quick way to speak directly to a representative who can guide you through any issues you may be facing.
Email support:
For detailed inquiries, including technical issues or account-related problems, you can email Bajaj FASTag support. Provide a clear description of your issue so that they can address it promptly and accurately.
Mobile app support:
Bajaj offers customer support via its mobile app. You can use the app to track issues, get updates, and communicate directly with the support team. This is a convenient way to resolve any issues while on the go.
Live chat option:The Bajaj customer portal features a live chat option, where you can interact with a support representative in real-time. This can be an efficient way to get quick answers to your queries without having to wait on a call.
Social media:
Bajaj FASTag is active on various social media platforms, such as Twitter and Facebook. You can reach out to their official social media accounts for help. Social media support is typically quick and effective for resolving minor issues or answering general queries.
Bajaj FASTag customer support is readily available through multiple channels to ensure that your concerns are addressed promptly and efficiently.
