What is the raise a request facility
You can find answers to queries related to our products and services by using the ‘Raise a Request’ facility in Bajaj Finance service portal.
Our customer support team will try to provide you with assistance immediately.
This online service can also be used to update your contact information without the need to visit a Bajaj Finance branch. Just head to the ‘Help and Support’ section in your account and raise a request to get your queries resolved.
On submitting your request, you will be assigned a service request number. This number will help you track the status of your request.
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How to raise a query in Bajaj Finance Service Portal - Step-by-Step
You can raise your request in your account by following these simple steps:
- Click on the ‘Sign-in’ button on this page to go to our service portal.
- Enter your registered mobile number, date of birth, and submit the OTP.
- Go to 'Menu.'
- Click on 'Help and Support' section.
- Select the product for which you would like to raise a request.
- Choose the ‘Query type’ and ‘Sub-query type’ relevant to your issue.
- You will now see the FAQs, that will help you to resolve your query.
- If your query is still not resolved, select thumbs down.
- Now describe your query in detail. Add supporting documents if necessary and submit the request.
Alternatively, you can reach out to us by clicking on the ‘Raise your query’ option below. You will be asked to sign in to your account and redirected to the ‘Raise a Request’ section, where you can enter the details of your issue.
Once submitted, you can expect a call with a resolution of your query within 48 business hours.
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If you have queries regarding your product, you can raise them online in our customer portal. Once you submit your request, our customer representative will reach out to you within 48 business hours and provide you with a resolution to your query.
All you have to do is visit, and sign-in with your mobile number and date of birth. Once signed-in, you can select the product for which you would like to raise a service request and choose the relevant ‘Query Type’ and ‘Sub-query Type’. If required, you can then submit a supporting document and submit your request.
How to track the status of your raised query
Once you raise a query, you can track its status online through the customer service portal or app. This helps you check the latest update without visiting a branch or raising another request.
Follow these steps to track your query:
- Sign in using your registered mobile number and complete the verification process.
- Go to the service request or query section.
- Select the request you want to track.
- View the current status and available updates.
Keep your request number or reference details handy for easier tracking. The resolution time may depend on the type of query and the verification required.
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Raise a Request
Sign-in to the service portal and find the answers to all your queries.
Frequently asked questions
You can raise a complaint with Bajaj Finance through various channels, app, web, email, or by calling the customer care number. Alternatively, you can visit a Bajaj Finance branch and speak directly with a representative. For online complaints, log into the
, navigate to the support section, and submit your grievance. Ensure you provide necessary details for prompt assistance.service portal
Bajaj Finance generally acknowledges complaints and aims to resolve them within 48 hours. The exact resolution time may vary depending on the complexity of the issue. In case of any delay, the Bajaj Finance team will keep you informed about the progress. Customers can check the status of their complaints through the online portal or by contacting customer support.
Yes, Bajaj Finance allows customers to track the status of their complaints through the customer portal. After logging in, navigate to the complaint section to view updates. You may also receive email or SMS notifications regarding your complaint’s progress. If needed, you can contact customer support for further information or assistance on the current status of your complaint.
If your complaint with Bajaj Finance is not resolved, you can escalate it to higher authorities within the company. First, contact the grievance redressal officer, who will review your case further. If the resolution provided by the Grievance Redressal Officer does not meet your expectation, you can approach our Principal Nodal Officer.
If your issue/ escalation remains unresolved or if you have not received response within 30 days of lodging an issue/ escalation, you can escalated to approach the Ombudsman appointed by the Reserve Bank of India. Ensure you have all relevant documentation to support your case during the escalation process.
You can contact Bajaj Finance for a complaint through the official customer support channels available on its website. Provide your registered details, product information, and complaint details for faster assistance. You can also raise and track service requests online through the Bajaj Finance customer portal.
If your service request is closed but your concern is not resolved, you can raise a new request or follow the available escalation process. Sign in to the Bajaj Finance customer portal, check your request details, and choose the suitable support option for further assistance.
Yes, Bajaj Finance provides customer support through WhatsApp for selected services. Customers can use the official WhatsApp support channel to access account details, service information, and assistance. Always connect through verified Bajaj Finance channels to keep your personal and financial information secure.
