Raise your request
You can find answers to queries related to our products and services by using the ‘Raise a Request’ facility in Bajaj Finance customer portal.
Our customer support team will try to provide you with assistance immediately.
This online service can also be used to update your contact information without the need to visit a Bajaj Finserv branch. Just head to the ‘Help and Support’ section in your account and raise a request to get your queries resolved.
On submitting your request, you will be assigned a service request number. This number will help you track the status of your request.
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Reach out to us with your queries
You can raise your request in your account by following these simple steps:
- Click on the ‘Sign-in’ button on this page to go to our customer portal.
- Enter your registered mobile number, date of birth, and submit the OTP.
- Select the product for which you would like to raise a request.
- In case you want to raise any query related to your existing relationships with us, select your product.
- Choose the ‘Query type’ and ‘Sub-query type’ relevant to your issue.
- Upload a supporting document, if needed, and submit the request.
Alternatively, you can reach out to us by clicking on the ‘Raise your query’ option below. You will be asked to sign in to your account and redirected to the ‘Raise a Request’ section, where you can enter the details of your issue.
Once submitted, you can expect a call with a resolution of your query within 48 business hours.
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If you have queries regarding your product, you can raise them online in our customer portal. Once you submit your request, our customer representative will reach out to you within 48 business hours and provide you with a resolution to your query.
All you have to do is visit My Account, and sign-in with your mobile number and date of birth. Once signed-in, you can select the product for which you would like to raise a service request and choose the relevant ‘Query Type’ and ‘Sub-query Type’. If required, you can then submit a supporting document and submit your request.
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Raise a Request
Sign-in to your account and find the answers to all your queries.
Frequently asked questions
You can raise a complaint with Bajaj Finserv through various channels, including their customer portal, email, or by calling the customer care number. Alternatively, you can visit a Bajaj Finserv branch and speak directly with a representative. For online complaints, log into your account, navigate to the support section, and submit your grievance. Ensure you provide necessary details for prompt assistance.
Bajaj Finserv generally acknowledges complaints within 24 hours and aims to resolve them within 7-10 working days. The exact response time depends on the complexity of the issue and may vary. In case of delays, Bajaj Finserv’s team will keep you informed about the progress. Customers can check their complaint status through the online portal or by contacting customer support.
Yes, Bajaj Finserv allows customers to track the status of their complaints through the customer portal. After logging in, navigate to the complaint section to view updates. You may also receive email or SMS notifications regarding your complaint’s progress. If needed, you can contact customer support for further information or assistance on the current status of your complaint.
If your complaint with Bajaj Finserv is not resolved, you can escalate it to higher authorities within the company. First, contact the grievance redressal officer, who will review your case further. If still unsatisfied, you may reach out to the Financial Ombudsman or Consumer Forum. Ensure you have all relevant documentation to support your case during the escalation process.
