Find answers to your queries in My Account

Find answers to your queries in My Account

Raise your queries in our customer portal

When you choose any of our products, you can count on us for the end-to-end solution to your financial needs.

All our product-related Information is displayed on our website as well as in the product documents.

However, if you are looking for an answer to a specific query, or if you would like to reach out to our customer care representative, you can do so by visiting our customer portal – My Account.

  • Raise a Request

    Raise a Request

    Existing customers of Bajaj Finserv can register their questions or concerns using our ‘Raise a Request’ facility.
    Once you raise your query, our customer support team will check your query and provide you with a resolution within 48 business hours.

  • Grievance Redressal

    Grievance Redressal

    If you do not receive a resolution for your query, or if you are dissatisfied with the solution, you may choose to escalate the issue to our Grievance Redressal Officer.
    We will try our best to resolve your request as early as possible.

  • Track your queries

    Track your queries

    Visit the ‘Help and Support’ section in My Account to find answers to your queries. You can track your request real-time with your smartphone or laptop.

    Note - You will find that on the resolution of your query, the request you raised is marked ‘Closed’. You can ‘Reopen’ the closed request and pursue a resolution.

Raise your request

You can find answers to queries about your product by using the ‘Raise a Request’ facility in My Account.

Our customer support team will try to provide you with assistance immediately.

This online service can also be used to update your contact information without the need to visit a Bajaj Finserv branch. Just head to the ‘Help and Support’ section in My Account and submit your query.

On submitting your request, you will be assigned a Service Request Number. This number will help you track the status of your request.

  • Reach out to us with your queries

    Reach out to us with your queries

    You can raise your request in My Account by following these simple steps:

    • Click on the ‘Sign-in’ button on this page to go to our customer portal
    • Enter your registered mobile number, date of birth, and submit an OTP
    • Once signed-in, you will see your existing relationships with us
    • Select the product for which you would like to raise a query
    • Choose the ‘Query type’ and ‘Sub-query type’ relevant to your issue
    • Upload a supporting document, if needed, and submit the request


    Alternatively, you can reach out to us by clicking on the ‘Raise your query’ option below. You will be asked to sign in to ‘My Account’ and redirected to the ‘Raise a Request’ section, where you can enter the details of your issue.

    Raise your query

    Once submitted, you can expect a call with a resolution of your query within 48 business hours.

  • Raise a Request

    Sign-in to My Account and find the answers to all your queries.

Follow-up on your open request

Our customer support team will try its best to resolve your requests in as little time as possible. The standard time defined to resolve your query is 48 business hours.

However, in the rare event that you do not receive a response to your query within the committed timeline, you can follow up by visiting our ‘Help and Support’ section.

This facility ensures that no query, no matter how big or small, remains unanswered. However, you may only be able to follow-up on your request if you do not get a response from us within the committed timeline.

  • Seek an answer for your pending request

    Seek an answer for your pending request

    You can follow-up on your request by visiting My Account and following these simple steps:

    • Go to our customer portal by clicking on ‘Sign-in’ button at the top of this page
    • Enter your registered mobile number and date of birth
    • Once signed-in, you can click on the ‘View All’ option next to the ‘My Raised Requests’ section
    • Click on the filter icon, select the ‘Open’ option, and click on 'Apply'
    • View all your open requests, and click on the request number you want to do a follow-up on
    • Click on the ‘Escalate’ option in your request
    • Enter your remarks, upload a supporting document if needed, and submit


    You can also follow-up on any pending query by clicking on the ‘Follow-up on your query’ option below. You will be asked to sign-in to ‘My Account’. You will be redirected to the ‘Help and Support’ section, where you can select your request number and check on your pending request.

    Follow-up on your query

    This ‘Escalate’ option is activated only when you do not receive any response from us even after the committed timeline.

How to reopen a closed request

Reopen your closed request

Our customer support team aims to resolve your requests within 48 business hours. However, if you are not satisfied, you can reopen a closed request.

  • Revisit your closed request in My Account

    Revisit your closed request in My Account

    • Sign-in by entering your mobile number and date of birth.
    • Now, click on the ‘View All’ option next to ‘My Raised Requests’.
    • Click on the filter icon, select the ‘Closed’ option, and then click on 'Apply'.
    • Now, click on the request number you want to re-open.
    • Click on the ‘Reopen’ option and enter your remarks.
    • If necessary, upload a supporting document and submit.


    Alternatively, click on the ‘Reopen your closed request’ option below to sign-in. Then, you will be redirected to the ‘Help and Support’ section where you can select the request number you want to reopen. Note that requests older than seven days cannot be reopened.

    Reopen your closed request

Get in touch with us

If you have a concern or a query, you may reach out to us in either of the following ways:

  • For online assistance, visit the Help and Support section in My Account
  • In case of fraud complaints, please contact our helpline number on +918698010101

Grievance Redressal

If you do not get a resolution within 10 business days or if you are not satisfied with the resolution provided for your query, you may escalate the request to our grievance redressal desk. Our Grievance Redressal Officer will look into the issue and provide you with an unbiased solution.

Our grievance redressal officer is available between Monday and Friday from 9:30 a.m. to 5:30 p.m. You may also reach out to us at 020-71177266 (call charges may apply) or write to grievanceredressalteam@bajajfinserv.in.

Frequently asked questions

Where can I find the status of my requests and inquiries?

You can check the status of your raised queries by visiting the ‘Help and Support’ section of My Account. You can do this by following these steps:

  • Click on ‘Check the status of your request’ text below to sign-in to My Account
  • Enter your registered mobile number and date of birth to sign-in
  • Click on ‘View All’ option next to the ‘My Raised Requests’ section
  • Choose the service request whose status you want to check
  • Find queries details such as date of raising request and by when it is expected to close

In case there is any update, you will find out response from our customer support team

Check the status of your request

What should I do if I am not satisfied with the solution provided?

If you are not satisfied with the solution provided by our customer support team, you can reopen your closed request. However, you can only reopen those requests that were closed in the last seven days.

Reopen your closed request in My Account by following these steps:

  • Click on ‘Reopen your closed request’ text below to sign-in to ‘My Account’
  • Enter your registered mobile number and date of birth to sign-in
  • Once signed-in, click on the ‘View All’ option next to the ‘My Raised Request’ section
  • Click on the filter icon and select ‘Closed’ option to view your closed requests
  • Select the request you want to reopen
  • Click on the reopen option and enter your remarks
  • Upload a supporting document, if needed, and click submit

Reopen your closed request

I have raised a request but have not received any request ID. What should I do?

Your service request number, or request ID, helps you track the status of your requests. You can check your service request number by following these simple steps:

  • Click on the ‘Check your service request number’ text below to sign-in to My Account
  • Enter your date of birth and registered mobile number for signing-in
  • Once signed-in, click the ‘View All' button next to the ‘My Raised Requests’ section
  • View all your inquiries along with their service request numbers

Check your service request number

I had raised a request but I’m yet to hear from you. When will I get a response?

Our customer support team will reach out to you with a solution within 48 business hours. Alternatively, you can track the status of your request in our customer portal. All you have to do is sign-in to My Account, click on ‘View All’ next to the ‘My Request Raised’ section, and select your request to find its status.

What is the approved file size for the documents that I need to upload?

You can attach files of up to 2MB in size. Please make sure your file is in.png,.pdf, or.jpg format.

When raising a request, can I upload a file that is password protected?

Yes, you can upload a file that is password-protected. However, you need to provide the password at the time of raising the request.

My query does not reflect in your 'Query Type' or 'Sub-query Type'. What should I do?

If you cannot find the exact query or sub-query, please select the option from the list that is closest to your issue. At the time of raising the request, you may provide additional details to describe the issue further. We will use this information to identify the area concern and find you a quick resolution.

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