Bajaj Finance offers a range of products including cards, loans, and deposits that provides you with an end-to-end solution for all your financial needs. We also provide extended customer support services that help you manage your ongoing relationship with us.
Our customer support services also help if you have any specific queries.
If you’ve borrowed a loan from us, opted for our cards or invested in our fixed deposit, you can check our service guides on the web for DIY (do it yourself) services. From downloading your loan statement to renewing your fixed deposit, you can find a solution to all your queries.
If you have a specific query related to any product or service, you can use our other customer care channels for quick assistance.
Reach us on our customer care number
We have a dedicated customer care number +91 8698010101 that helps you if there is any query related to our products and services. If you are our existing customer, you can get automated self-service support related to your loan, deposit, or EMI Network Card. If you’re looking for assistance in case of any fraudulent activity, you can connect with our customer care number.
Raise a request facility
If you have a specific query related to our product or services, you can also get online assistance by using our raise a request facility. With this facility, you can raise a service request with us online and our customer service associate will reach out within 48 business hours to solve your query.
Our customer support team tries to resolve your query within the committed timeline. However, in the rare event, if you don’t hear anything from us within the committed timeline, you can also do a follow-up on your request.
You can raise a service request using our digital channels, our customer portal on the web or the app. Click on the ‘Raise a Request’ button to raise your query with us and get assistance from our customer representative.
Grievance redressal desk
In case you don’t get a resolution within 10 working days, or you aren’t satisfied with the response, you can escalate your issue to our grievance redressal desk. Our Grievance Redressal Officer will investigate the concern and help you in resolving your query. You can connect with our Grievance Redressal Officer between Monday and Friday from 9:30 a.m. to 5:30 p.m. You can call on 020 71177266 (call charges may apply) or write to grievanceredressalteam@bajajfinserv.in to get assistance.
