My Account allows you to access your loan details and manage available repayment options online. By reviewing your loan account regularly, you can check pending payments, access applicable payment options, and keep track of your repayment status.
You can use My Account to:
- View loan details: Select the relevant loan account under Your Relations to access its available details.
- Check payment information: Review the outstanding amount and payment details displayed for the selected loan.
- Make loan payments: Use Make Loan Payments to access the available payment options.
- Pay missed instalments: Select Missed Instalments, where available, to address pending EMI payments.
- Pay other overdues: Select Other Overdues, where applicable, to manage other pending amounts.
- Review payment details: Check the amount and payment information before completing the transaction.
- Keep payment records: Save the payment confirmation or transaction reference for future reference.
Regularly checking your loan details through My Account can help you stay informed about your repayment status. Review the information shown for the relevant loan before making a payment and retain the confirmation after the transaction.
What should you check before making a loan payment?
Before making an online loan payment, check the selected loan account, amount due, payment type, and current repayment status. Your online loan account can provide details such as EMI information, due dates, outstanding amounts, and repayment history.
Check these details before proceeding:
- Loan account: Confirm that you have selected the correct loan.
- Amount due: Check the amount displayed for the selected payment.
- Due date: Review the relevant EMI due date and payment status.
- Overdue amount: If an EMI was missed, check whether an overdue amount is shown.
- Payment type: Confirm whether you are making an EMI, advance EMI, overdue payment, or part-prepayment.
- Payment confirmation: Save the transaction reference or confirmation after a successful payment.
For a payment that has already been debited from your bank account but is not reflected in your loan account, keep the bank transaction details and raise a service request through the available official support channel.
How to track your loan payment after paying online?
You can use your online loan account to review repayment details, statements, EMI schedules, and other available loan information.
After completing a payment:
- Save the transaction confirmation or reference number.
- Check the payment history or loan statement when the transaction is reflected.
- Review the outstanding amount and next EMI details.
- Keep the payment record with your other loan documents.
- Raise a service request through the official support channel if a successful payment is not reflected or the account details appear incorrect.
A Statement of Account provides a record of transactions on the loan account and can help you verify payments and other entries.
