How to Contact Bajaj Finserv FASTag Customer Support

To address your FASTag-related queries or issues, Bajaj Finserv provides a dedicated toll-free helpline and other support options. Here is a quick overview of how you can get in touch:

Toll-Free Number

For immediate assistance, you can call the Bajaj Finserv FASTag customer care number: 1800-210-0260. This toll-free helpline is designed to resolve common FASTag issues, such as balance inquiries, account updates, and complaint registrations.

FAQs about the toll-free number:

• Are there any charges for calling the Bajaj Finserv FASTag helpline?
  No, the helpline is toll-free, ensuring that you do not incur any charges for your call.
• What are the working hours for the helpline?
  The helpline is operational during standard business hours, making it convenient for customers to seek assistance.

Key Services Available via the Helpline

• FASTag balance inquiries
• Assistance with account-related issues
• Reporting lost or stolen FASTags
• Guidance on ownership transfer for sold vehicles

Bajaj Finserv’s online service portal is an excellent tool for managing your FASTag account and resolving issues without needing to call customer care. This user-friendly platform is accessible to all registered Bajaj Finserv customers.

Step-by-Step Guide to Using the Portal

1. Log in to the Bajaj Finserv Customer Portal: Visit the official Bajaj Finserv website and log in using your registered mobile number or email ID.
2. Navigate to the FASTag Section: Once logged in, locate the FASTag services tab in the dashboard.
3. Select Your Query Type: Choose the relevant option, such as balance inquiry, account update, or complaint registration.
4. Submit Your Request: Fill in the required details and submit your request. You will receive a confirmation message with a reference number for tracking your request.

Benefits of Using the Online Portal

• Quick and convenient access to your FASTag account
• Ability to track the status of your requests in real time
• Secure platform for managing personal and financial information

Pro Tip: Ensure your contact information is updated in the portal to receive timely notifications about your requests.

If your issue remains unresolved after contacting the helpline or using the online portal, Bajaj Finserv offers a structured grievance redressal process to ensure your concerns are addressed.

Steps to Escalate Your Issue

1. Revisit the Online Portal: Log in to the Bajaj Finserv Customer Portal and navigate to the grievance redressal section.
2. Submit a Detailed Complaint: Provide a clear description of your issue, along with any supporting documents or reference numbers from previous interactions.
3. Contact Higher Authorities: If the issue persists, you can escalate it further by contacting the designated grievance officer. The contact details for the grievance officer are available on the official Bajaj Finserv website.

Why Use the Grievance Redressal Process?

• Ensures a systematic approach to resolving complex issues
• Provides transparency and accountability in addressing customer complaints