Axis Fastag Recharge Support

Payment failures or pending transactions are common issues users face during Axis Fastag recharge. Here is a quick guide to understanding the causes and their resolutions.

By addressing these issues promptly, you can ensure a smooth and uninterrupted recharge process.

Double deductions can be concerning, but Bajaj Finserv makes it easy to resolve such issues. Follow these steps to address duplicate charges:

1. Log in to the Bajaj Finserv app using your registered mobile number or email.
2. Check the transaction history under the “Payment” section to identify duplicate charges.
3. Raise a dispute through the in-app service portal or by contacting customer support.
4. Provide transaction details, including the payment ID and supporting documents like screenshots or bank statements.
5. Track your request using the ticket ID provided by the app.

Pro Tip: Always keep a record of your transaction details to streamline the resolution process.

Experiencing delays in payment confirmation can be inconvenient. Here is a step-by-step guide to resolving this issue:

1. Check the recharge status on the Axis Fastag portal to confirm if the payment was successful.
2. Verify if the amount was debited from your account by checking your bank statement or Bajaj Finserv transaction history.
3. Wait for up to 24 hours, as payment confirmations can sometimes take time due to technical processing.
4. If the issue persists beyond 24 hours, raise a service ticket via the Bajaj Finserv app.
5. Contact Bajaj Customer Care with details such as the transaction ID, payment date, and amount.
6. Monitor updates through SMS alerts or push notifications sent by the app.

Why it matters: Resolving confirmation delays promptly ensures that your Fastag remains active, avoiding potential toll payment disruptions.

Entering incorrect account details during recharge can lead to transaction errors. Here is how you can address such scenarios:

Common errors and solutions:

• Wrong Axis Customer ID: Verify your Axis Fastag customer ID on the Axis Bank portal before reattempting the recharge.
• Incorrect recharge amount: Double-check the amount displayed in your Bajaj Finserv app or invoice to avoid errors.
• Mistaken payment account: Ensure that you are using the correct linked account on the Bajaj Finserv platform.

By paying close attention to these details, you can prevent unnecessary delays and ensure a smooth recharge experience.

If you have encountered a failed transaction or duplicate charge during your Axis Fastag recharge, Bajaj Finserv provides a straightforward refund process:

1. Locate the transaction ID in the Bajaj Finserv app under the “Payment” section.
2. Submit a refund request through the app’s “Service” section.
3. Attach supporting documents, such as screenshots of the failed transaction or bank payment proof.
4. Refunds are typically processed within 5–7 working days.

Pro Tip: Keep track of your refund request using the ticket ID provided by Bajaj Finserv.

If you need assistance with your Axis Fastag recharge, Bajaj Finserv offers multiple customer support channels:

• Toll-Free Number: Call 1800-103-3535 for immediate assistance.
• Email Support: Reach out to customercare@bajajfinserv.in with your query.
• Live Chat: Use the live chat feature available on the Bajaj Finserv app or website.

Conclusion

Axis Fastag recharge issues can be frustrating, but with Bajaj Finserv’s BBPS-secured platform, you can resolve these problems quickly and efficiently. From failed transactions to double deductions, the app provides a user-friendly interface and reliable customer support to address all your concerns.

Take advantage of Bajaj Finserv’s secure and transparent platform for all your Axis Fastag recharge needs. Download the app today and enjoy hassle-free toll payments on the go!

Disclaimer: The information provided in this article is for educational purposes only. For specific queries, contact Bajaj Customer Care directly.