Published Sep 28, 2025 4 Min Read

HDFC Fastag Recharge Support & Issues: Bajaj Finserv Complete Guide

Facing problems with your HDFC FASTag recharge payment? Bajaj Finserv is your go-to solution for hassle-free online transactions. Whether you are dealing with failed payments, delays, or deduction problems, Bajaj Finserv offers a secure and reliable platform to resolve these issues efficiently.

HDFC FASTag users can recharge their accounts seamlessly through Bajaj Finserv’s BBPS-compliant platform, ensuring fast and secure transactions. In addition to simplifying payments, Bajaj Finserv provides comprehensive support to address common issues, making it a trusted choice for FASTag users.

Resolve your HDFC FASTag duplicate recharge issues now with Bajaj Finserv!

HDFC Fastag Recharge Payment Failure or Transaction Pending Issues in Bajaj App

Payment failures or pending transactions are common challenges faced by HDFC FASTag users. Below is a detailed table explaining the reasons behind these issues and actionable solutions:

ReasonSimple ExplanationSolution
Network issueWeak or unstable internet connection during payment.Ensure you have a stable internet connection before initiating the recharge.
Incorrect account detailsEntering wrong customer ID or payment information.Double-check your HDFC FASTag account details before confirming the payment.
Bank server downtimeTemporary technical issues with the bank’s server.Wait for 15–30 minutes and retry the transaction.
Payment gateway timeoutTransaction exceeding the allowed processing time.Refresh the Bajaj Finserv app and initiate the payment again.
Pending transaction due to delayProcessing delays caused by high traffic or technical glitches.Track the transaction status in the Bajaj Finserv app and contact support if unresolved.

Use Bajaj Finserv for seamless FASTag payments and avoid payment delays.

Double Deduction During HDFC Fastag Recharge – How to Resolve

If you experience double deductions during an HDFC FASTag recharge, follow these steps to resolve the issue:

  1. Login to the Bajaj Finserv App or Website using your registered mobile number.
  2. Navigate to the “Transaction History” section under the FASTag payments category.
  3. Check for duplicate deductions by reviewing your recent transactions.
  4. Use the “Raise a Concern” feature available on the app or website to log the issue.
  5. Attach screenshots of the duplicate transactions for faster resolution.
  6. Await confirmation from Bajaj Finserv, which will include a timeline for the reversal of the extra amount.

Tracking your payment status instantly with Bajaj Finserv ensures transparency and quick resolution of issues.

Delay in HDFC Fastag Recharge Payment Confirmation on Bajaj App

Payment confirmation delays can disrupt your travel plans, but Bajaj Finserv offers simple steps to resolve these issues:

  1. Login to the Bajaj Finserv Portal or App using your credentials.
  2. Navigate to the “FASTag Payments” section and select “Recent Transactions.”
  3. Check the status indicator for your payment (Pending, Failed, Completed).
  4. If the status remains pending, contact Bajaj Finserv’s customer support through live chat or the helpline number.
  5. Set up SMS or email alerts for future payments to avoid uncertainty around confirmations.

For persistent delays, Bajaj Finserv’s customer care team ensures prompt assistance, making it easier for users to manage their FASTag accounts.

Avoid late fees—set payment reminders for HDFC FASTag with Bajaj Finserv today!

Incorrect HDFC Fastag Recharge Account Details or Bill Number Entry Issues

Entering incorrect account details can lead to failed payments or delays. Below are common mistakes and their solutions:

Causes of Errors:

  • Mistaking account numbers for vehicle registration details.
  • Missing digits or using incorrect formats while entering customer IDs.
  • Entering wrong payment amounts during the recharge process.

Solutions:

  • Always verify your HDFC FASTag account details, which are available in your welcome kit or on the HDFC FASTag portal.
  • Recheck all entered information, including customer ID and payment amount, before confirming the transaction.
  • If errors persist, contact Bajaj Finserv’s support team to rectify the issue immediately.

Resolve your HDFC FASTag recharge account issues effortlessly with Bajaj Finserv.

Refund Process for Failed or Duplicate HDFC Fastag Recharge

Bajaj Finserv ensures a smooth refund process for failed or duplicate HDFC FASTag transactions.

Failed Transactions:

  • Refunds for failed payments are processed automatically within 5–7 business days.
  • Users can track refund statuses through the Bajaj Finserv app under the “Transaction History” section.

Double Deduction:

  • Raise a “Transaction Dispute” via the Bajaj Finserv app or portal.
  • Provide transaction details and attach screenshots for verification.
  • Bajaj Finserv will notify you of the resolution timeline and credit the refund to your account.

Track your refund status here to stay updated on the progress.

How to Contact Bajaj Customer Care for HDFC Fastag Recharge Bill Issues

Bajaj Finserv offers multiple support options to address HDFC FASTag recharge issues:

Support Options:

  • Live Chat: Available directly on the Bajaj Finserv platform for instant assistance.
  • Helpline Number: Call 1800-xxx-xxxx for quick resolutions.
  • Email Support: Send your queries to support@bajajfinserv.in.

Conclusion

With Bajaj Finserv by your side, managing your HDFC FASTag payments has never been easier. From resolving failed transactions and duplicate deductions to ensuring timely refunds and confirmations, Bajaj Finserv provides a secure and user-friendly platform for all your FASTag needs.

Trust Bajaj Finserv to simplify your FASTag recharge experience and keep your journeys stress-free. Begin your worry-free recharge experience today!

Frequently Asked Questions

How long does it take for failed payments to be refunded to my account?

Failed payments are refunded in 5–7 business days and can be tracked via the Bajaj Finserv app.

Can I schedule automatic HDFC Fastag Recharge through Bajaj Finserv?

Automatic recharge for HDFC FASTag is currently unavailable. However, you can set payment reminders via Bajaj Finserv SMS or email services.

What payment methods are available for HDFC on Bajaj Finserv?

Bajaj Finserv supports debit cards, credit cards, UPI, net banking, and wallets for FASTag payments.

What should I do if I enter an incorrect HDFC customer ID during ?

Immediately contact Bajaj Finserv and log a “Service Request” with transaction details to rectify errors.

What makes Bajaj Finserv more reliable than other payment platforms for HDFC ?

Bajaj Finserv offers secure BBPS-compliant transactions, faster payment processing, and comprehensive customer support for resolving any issues.

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Bajaj Finserv App for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.

  • Explore and apply for co-branded credit cards online.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements, and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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