BESCOM Bill Payment Support – Pay via Bajaj Finserv

A failed payment can be frustrating, especially when the amount has been deducted from your account but the bill remains unpaid. This issue can occur due to network errors, app glitches, or delays in transaction processing. Here is how you can resolve it:

Steps to resolve failed payments:

1. Check your transaction status: Open the Bajaj Finserv App, navigate to the ‘BESCOM Bill Payment’ section, and click on the ‘Failed Transactions’ tab.
2. Verify payment details: Ensure the amount deducted matches the bill amount and confirm that the payment was made to the correct BESCOM account.
3. Initiate a refund request: If the payment was unsuccessful, follow the on-screen instructions to raise a refund request via the app. Refunds are typically processed within 5–7 business days.
4. Contact customer support: If the issue persists, reach out to Bajaj Finserv customer support for assistance. Provide your transaction ID and payment details for quicker resolution.

Pro-tip:

Avoid late fees by setting up auto-pay for your BESCOM bills on the Bajaj Finserv App. This ensures timely payments, even if you forget the due date.

If you use a wallet linked to the Bajaj Finserv App for BESCOM bill payments and the transaction fails, you may notice that the deducted amount is not refunded immediately. Here is what you can do:

Steps to track and claim wallet refunds:

1. Check wallet transaction history: Log into your wallet account and review the transaction details to confirm the deduction.
2. Verify refund status on Bajaj Finserv App: Go to the ‘Failed Transactions’ section in the app to check if the refund has been initiated.
3. Raise a refund request: If the refund has not been processed, use the ‘Refund Request’ option available in the app to escalate the issue.
4. Monitor refund timelines: Refunds are usually credited back to your wallet within 3–5 business days. If the delay exceeds this period, contact Bajaj Finserv support for further assistance.

Pro-tip:

Always ensure your wallet has sufficient balance before initiating payments to avoid transaction failures due to insufficient funds.

Technical glitches like app freezes can disrupt your bill payment process. These issues are often caused by outdated app versions, device compatibility problems, or temporary server downtime. Here is how you can resolve them:

Steps to fix app freezing issues:

1. Update the Bajaj Finserv App: Ensure you are using the latest version of the app by checking for updates on the Google Play Store or Apple App Store.
2. Clear cache and data: Go to your device settings, select the Bajaj Finserv App, and clear its cache and data to improve performance.
3. Restart your device: Sometimes, restarting your smartphone can resolve temporary glitches that cause the app to freeze.
4. Check internet connectivity: Ensure your device is connected to a stable internet network to avoid disruptions during the payment process.
5. Try again later: If the app continues to freeze, wait for a few minutes and try again. Server downtime or high traffic may temporarily affect app performance.

Pro-tip:

Enable push notifications on the Bajaj Finserv App to stay updated on app maintenance schedules and avoid payment disruptions during planned downtimes.

Conclusion

Paying your BESCOM electricity bills via the Bajaj Finserv App is not only convenient but also secure. While occasional issues like failed payments or app freezes may occur, the solutions provided in this guide will help you resolve them quickly. With features like auto-pay, transaction history tracking, and rewards for bill payments, the Bajaj Finserv App simplifies your electricity bill management.

Take control of your BESCOM bill payments today. Download the Bajaj Finserv App and experience seamless, hassle-free transactions.

Still experiencing issues? Contact Bajaj Finserv customer support for instant assistance and ensure your BESCOM bill payments are always on track.