SBPDCL Bill Payment Support – Pay via Bajaj Finserv

One of the most common concerns for users is when the payment for an SBPDCL bill fails, but the amount is deducted from their account. This can occur due to network issues, server downtime, or technical glitches.

Steps to resolve the issue:

Check your payment status:

• Log in to the Bajaj Finserv app using your registered mobile number.
• Navigate to the “Transaction History” section to verify if the payment status is updated.

Wait for auto-refund:

• In most cases, the deducted amount is automatically refunded to your original payment method within 7 business days.

Raise a service request:

• If the refund is not processed within the stipulated time, you can raise a service request through the app.
• Go to the “Help and Support” section, select the relevant transaction, and submit your query.

Pro-Tip: Always keep a screenshot of your transaction ID and payment confirmation for quicker resolution.

Another frequent issue is when a wallet payment fails, and the amount is not refunded. This can be frustrating, especially if the refund process is delayed.

How to address this issue:

Verify your wallet balance:

• Open the Bajaj Finserv app and check your wallet balance to confirm if the refund has been credited.

Contact customer support:

• If the refund is not reflected, navigate to the “Help and Support” section in the app.
• Provide details such as the transaction ID, date, and amount for faster resolution.

Monitor refund timelines:

• Refunds for wallet payments typically take 3–5 business days. If the refund is delayed beyond this period, follow up with customer support.

Quick Tip: Use a UPI or net banking payment method for higher reliability and faster refunds in case of failed transactions. 

Technical glitches such as app freezing or crashing can disrupt the payment process. These issues are usually temporary but can be inconvenient.

Troubleshooting steps:

Clear cache and update the app:

• Go to your device settings, clear the app cache, and ensure that you are using the latest version of the Bajaj Finserv app.

Switch to a stable network:

• Ensure that you are connected to a stable internet connection to avoid disruptions during payment.

Use an alternative device:

• If the issue persists, try accessing the app from another device or browser.

Contact technical support:

• Report the issue via the “Help and Support” section. Provide details about the error message and your device specifications for quicker assistance.

Pro-Tip: To avoid app-related issues, always keep your app updated and ensure sufficient storage space on your device.

Conclusion

Paying your SBPDCL electricity bills via Bajaj Finserv is a fast, secure, and rewarding experience. While occasional issues such as failed payments or app glitches may arise, Bajaj Finserv provides robust customer support and troubleshooting tools to resolve them efficiently. By following the steps outlined in this article, you can address common payment concerns and enjoy a seamless bill payment process.

Pro-Tip: Set up auto-pay on the Bajaj Finserv app to avoid missing due dates and late fees.

For a hassle-free experience, download the Bajaj Finserv app today and manage all your SBPDCL bill payments with ease!