CSPDCL Bill Payment Support – Pay via Bajaj Finserv

A common issue faced by CSPDCL customers is payment failure, where the amount is deducted from the account but not credited to the bill. This can occur due to network interruptions, server issues, or delays in bank processing.

Steps to Resolve:

If you encounter this issue, follow these steps to resolve it:

Check Transaction Status:

• Log in to the Bajaj Finserv App using your registered mobile number.
• Navigate to the ‘Services’ section and select ‘Transaction History’.
• Verify the status of your payment.

Wait for Automatic Reconciliation:

• Payments are often reconciled within 24–48 hours. If the issue persists, proceed to the next step.

Raise a Support Request:

• Use the ‘Raise Service Request’ feature in the app or website to report the issue.
• Provide transaction details, including the payment date, amount, and reference number.

Contact CSPDCL Customer Care:

• If the payment is still not reflected after 48 hours, reach out to CSPDCL customer care with your transaction details.

In some cases, a failed payment may result in the deducted amount being temporarily held in the Bajaj Finserv wallet. Refund delays can occur due to bank reconciliation or processing times.

Steps to Resolve:

Check Wallet Balance:

• Open the Bajaj Finserv App and go to the ‘Profile’ section.
• Select ‘Wallet’ to view your transaction history and current balance.

Verify Refund Status:

• Refunds for failed transactions are typically processed within a few working days.
• If the refund is not processed within the expected timeline, raise a dispute.

Raise a Dispute:

• Use the app’s ‘Dispute Resolution’ feature to report the issue.
• Provide details of the failed transaction, including the date and amount.

Contact Support:

• If the issue remains unresolved, contact Bajaj Finserv customer support for further assistance.

Technical glitches, such as app freezing or crashing, can disrupt the payment process. These issues may arise due to outdated app versions, insufficient device memory, or temporary server downtime.

Steps to Resolve:

Update the App:

• Ensure that you are using the latest version of the Bajaj Finserv App.
• Visit the Google Play Store or Apple App Store to download updates.

Clear Cache:

• Go to your device settings and clear the cache for the Bajaj Finserv App.
• Restart the app and attempt the payment again.

Switch to the Website:

• If the app continues to freeze, use the Bajaj Finserv website as an alternative for making the payment.

Report the Issue:

• If the problem persists, report the issue through the ‘Help and Support’ section of the app or website.

Conclusion

Bajaj Finserv simplifies CSPDCL electricity bill payments by offering a secure and user-friendly platform. Whether you are dealing with payment failures, missing receipts, or technical glitches, the Bajaj Finserv App and website provide quick and reliable solutions. Additionally, features like transaction history tracking, rewards for timely payments, and dedicated customer support make it a preferred choice for CSPDCL customers.

Resolve your CSPDCL bill payment issues effortlessly with Bajaj Finserv. Log in today to experience seamless bill payments and uninterrupted electricity services.