AEML Bill Payment Support – Pay via Bajaj Finserv

One of the most common concerns users face during AEML bill payments is when the payment fails, but the amount is deducted from their account. This situation can be frustrating, but it is important to understand the possible causes and solutions.

Common causes of payment failures

1. Network interruptions: Weak internet connectivity during the transaction can disrupt the payment process.
2. Bank server issues: Temporary downtime or delays from your bank’s end can cause payment failures.
3. App glitches: Outdated app versions or bugs might interfere with the transaction.

Steps to resolve payment failure issues

Check your payment status:

• Open the Bajaj Finserv App.
• Navigate to the ‘Transaction History’ section under the ‘Payments’ tab.
• Look for the status of your AEML bill payment.

Download transaction proof:
If the payment is deducted but the bill status is not updated, download the transaction receipt from the app. This document will serve as proof of payment.

Raise a dispute:

• Contact Bajaj Finserv customer care through the app or website.
• Provide the transaction ID and payment proof.
• The support team will verify the issue and coordinate with AEML to resolve it.

Follow up with AEML:
If the issue persists, reach out to AEML customer care with your transaction details.

Pro Tip: To avoid such issues, ensure your internet connection is stable and the Bajaj Finserv App is updated to the latest version before initiating a payment. 

If you used a wallet for your AEML bill payment and the transaction failed, you might notice that the wallet amount is not refunded immediately. Here is how you can resolve this issue effectively.

Steps to resolve wallet refund issues

Verify transaction status:

• Go to the ‘Wallet Transactions’ section in the Bajaj Finserv App.
• Check whether the refund has been initiated.

Wait for the standard processing time:
Refunds to wallets typically take 3–5 business days. If the refund is not processed within this timeframe, proceed to the next step.

Contact wallet support:

• If the wallet provider is integrated with Bajaj Finserv, use the app’s support feature to raise a query.
• Provide the failed transaction ID and payment details.

Escalate to Bajaj Finserv support:
If the issue remains unresolved, contact Bajaj Finserv customer care for further assistance.

Pro Tip: Always keep a record of your transaction ID and payment details to ensure a smooth resolution process. 

Technical glitches, such as app freezing or crashing, can disrupt your AEML bill payment process. Here are some simple troubleshooting steps to fix this issue.

Troubleshooting steps for app freezes

Clear app cache:

• Go to your phone’s settings.
• Select ‘Apps’ and locate the Bajaj Finserv App.
• Click on ‘Clear Cache’ and relaunch the app.

Update the app:
Ensure that you are using the latest version of the Bajaj Finserv App. Visit your device’s app store to check for updates.

Switch to a different network:
If you are using mobile data, try switching to a Wi-Fi connection or vice versa.

Reinstall the app:
Uninstall the app and download it again from the app store. This step often resolves persistent technical issues.

Use the web portal:
If the app continues to freeze, you can complete your AEML bill payment via the Bajaj Finserv website.

Pro Tip: Regularly update your app and clear the cache to prevent such issues in the future.

Conclusion

Paying your AEML electricity bill via the Bajaj Finserv App is designed to be a seamless and rewarding experience. From resolving payment failures to retrieving receipts and earning rewards, the app provides comprehensive support for all your bill payment needs.

If you encounter any issues, follow the steps outlined in this guide or contact Bajaj Finserv customer care for prompt assistance. Simplify your AEML bill payments today by downloading the Bajaj Finserv App and enjoy a hassle-free experience.

Resolve your AEML bill payment issues now by logging into the Bajaj Finserv App!