HESCOM Bill Payment Support – Pay via Bajaj Finserv

Paying your HESCOM electricity bill on time is crucial to avoid late fees or service interruptions. However, the process can sometimes present challenges such as failed transactions, missing receipts, or technical glitches. If you have ever faced these issues, you are not alone. To make HESCOM bill payments seamless, secure, and rewarding, the Bajaj Finserv App offers a comprehensive solution equipped with features like instant bill payments, real-time tracking, and rewards.

In this guide, we will explore how the Bajaj Finserv App simplifies HESCOM bill payments and address common issues users face, such as payment failures, refunds, and technical errors. Whether you are looking to resolve a failed payment or set up auto-pay for future bills, this article will provide actionable solutions tailored to your needs.

Published Dec 12, 2025 4 Min Read

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Payment failed but amount deducted HESCOM bill paid on Bajaj Finserv

One of the most common issues users face is a failed payment where the amount is deducted from their bank account, but the bill status is not updated. This can happen due to network interruptions, server errors, or discrepancies between the payment gateway and HESCOM’s systems.

Steps to resolve the issue:

Check your payment status: Open the Bajaj Finserv App and navigate to the ‘Transaction History’ section to verify if the payment is marked as successful or pending.
Wait for 24 hours: In most cases, reconciliation between the app and HESCOM happens within 24 hours.
Contact customer support: If the issue persists, you can raise a complaint through the app’s support section or contact HESCOM’s customer grievance cell. Provide details such as the transaction ID, payment date, and amount.
Escalate if necessary: If the deducted amount is still not reflecting in your bill status after 48 hours, escalate the issue by emailing HESCOM or contacting their helpline.

Pro Tip: Use the Bajaj Finserv App’s payment tracker feature to monitor real-time updates on your bill payment status.

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Wallet amount not refunded after failed HESCOM payment

Failed payments can also result in wallet balances being deducted without a refund being processed. This can be frustrating, but rest assured, the Bajaj Finserv App has mechanisms in place to address such discrepancies.

How to handle wallet refund issues:

Verify the transaction: Check the ‘Wallet Transactions’ section in the Bajaj Finserv App to confirm the deduction.
Understand refund timelines: Refunds for failed payments are typically processed within 7-10 working days.
Raise a query: If the refund is not credited within the expected timeline, use the app’s support feature to raise a query. Provide all necessary details, including the transaction ID and deduction date.
Contact HESCOM if needed: If the issue is not resolved by the app, you can also reach out to HESCOM’s customer grievance cell for further assistance.

Why this matters: Ensuring timely refunds helps maintain trust and provides financial clarity, enabling you to reattempt the payment without worrying about duplicate deductions.

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App freezes when paying HESCOM bill via Bajaj Finserv

Technical glitches, such as the app freezing during a transaction, can disrupt the payment process. These issues are often caused by outdated app versions, insufficient device storage, or unstable internet connections.

Troubleshooting steps:

Update the app: Ensure that you are using the latest version of the Bajaj Finserv App by checking for updates in the Google Play Store or Apple App Store.
Clear cache: Go to your device’s settings, select the Bajaj Finserv App, and clear the app cache to resolve performance issues.
Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or mobile data network before initiating the payment.
Restart your device: Sometimes, restarting your phone can resolve temporary glitches.
Try again later: If the issue persists, wait for a few minutes before reattempting the payment.

Pro Tip: Use a high-speed internet connection and ensure that other apps are closed to optimise the app’s performance during payments.

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Frequently Asked Questions

Why didn’t I receive a receipt after HESCOM bill payment?

If you did not receive a receipt after making a HESCOM bill payment, it could be due to a delay in the transaction confirmation process.

Solution:

Check the ‘Transaction History’ section in the Bajaj Finserv App to verify the payment status.
If the payment is marked as successful but the receipt is missing, download it directly from the app or contact customer support for assistance.

Why it matters: A receipt serves as proof of payment and can be used for future reference in case of disputes.

How to resolve ‘Bajaj Pay OTP not received’ during HESCOM payment?

Not receiving the OTP (One-Time Password) can hinder the payment process. This issue is often caused by network delays or incorrect mobile number registration.

Steps to resolve:

Ensure that your registered mobile number is active and has sufficient network coverage.
Request the OTP again by clicking on the ‘Resend OTP’ option.
Check if your phone’s SMS inbox is full and delete old messages if needed.
If the issue persists, update your mobile number in the Bajaj Finserv App settings and try again.

Pro Tip: Always double-check your registered details to avoid OTP-related issues.

What should I do if my HESCOM bill payment is deducted but not updated?

If your bill payment is deducted from your account but not updated in the HESCOM system, it is important to act promptly.

Steps to resolve:

Check the ‘Transaction History’ in the Bajaj Finserv App to confirm the payment status.
Wait for 24 hours for the payment to reconcile.
If the issue persists, raise a complaint through the app or contact HESCOM’s customer grievance cell.

Pro Tip: Enable the auto-pay feature in the Bajaj Finserv App to avoid manual payment errors and ensure timely updates.

Are there rewards for paying HESCOM bills via Bajaj Finserv?

Yes, the Bajaj Finserv App offers rewards and cashback for completing HESCOM bill payments. These rewards can be redeemed for future transactions, making your payments more rewarding.

How to avail rewards:

Complete your HESCOM bill payment via the app.
Check the ‘Rewards’ section in the app for any available cashback or offers.

Why it matters: Earning rewards adds value to your payments, making the Bajaj Finserv App a cost-effective solution for managing your bills.

How to check past HESCOM bill payment history?

Keeping track of your past bill payments is essential for financial planning and dispute resolution.

Steps to check payment history:

Open the Bajaj Finserv App and log in to your account.
Navigate to the ‘Transaction History’ section.
Use the filters to search for specific HESCOM payments by date or amount.

Pro Tip: Download your payment history as a PDF for offline access or future reference.

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Bajaj Finserv App for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.

Explore and apply for co-branded credit cards online.
Invest in fixed deposits and mutual funds on the app.
Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
Shop from over 100+ brand partners that offer a diverse range of products and services.
Use specialised tools like EMI calculators, SIP Calculators
Check your credit score, download loan statements, and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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