CESCOM Bill Payment Support – Pay via Bajaj Finserv

If you have made a CESCOM electricity bill payment via the Bajaj Finserv App and the amount has been deducted but the payment is not reflected in your bill, follow these steps to resolve the issue:

Step-by-step solution:

Verify transaction status:

• Open the Bajaj Finserv App and navigate to the ‘Transaction History’ section.
• Check the status of your CESCOM bill payment. If it shows as ‘Pending’ or ‘Failed,’ proceed to the next steps.

Contact CESCOM customer care:

• Reach out to CESCOM customer care by calling their helpline number or visiting their official website.
• Provide details like your CESCOM account number, payment date, and transaction ID to help them track the payment.

Raise a query on the Bajaj Finserv App:

• Go to the ‘Help & Support’ section of the app and submit a query regarding the failed payment.
• Attach relevant details, such as screenshots of the transaction and payment receipt (if available).

Wait for resolution:

• Both CESCOM and Bajaj Finserv teams will investigate the issue. Refunds or payment updates typically take 5-7 business days.

Always keep a screenshot of your payment confirmation and transaction ID for quick reference.

Track your CESCOM bill payment status effortlessly today by using the Bajaj Finserv App!

A failed payment can sometimes result in the amount being deducted from your wallet but not refunded. Here is how you can resolve this issue:

Steps to claim a refund:

Confirm wallet deduction:

• Open the Bajaj Finserv App and check your wallet balance to confirm if the amount has been deducted.
• Navigate to the ‘Wallet Transactions’ section to view recent deductions and refunds.

Raise a wallet refund request:

• Go to the ‘Help & Support’ section and select ‘Wallet Refund Request.’
• Provide details of the failed CESCOM payment, including the transaction ID and payment date.

Follow up with CESCOM customer care:

• If the refund is delayed beyond 7 business days, contact CESCOM customer care for assistance.
• Share your wallet transaction details to help them process the refund.

Enable notifications for updates:

• Ensure that notifications are enabled on the Bajaj Finserv App to receive updates about your refund status.

Use the auto-pay feature on the Bajaj Finserv App to minimise the risk of payment failures and delayed refunds.

Avoid refund delays by setting up auto-pay for your CESCOM bills now!

If the Bajaj Finserv App freezes or crashes during your CESCOM electricity bill payment, follow these troubleshooting steps:

Quick fixes for app issues:

Check your internet connection:

• Ensure that your device is connected to a stable internet connection. Switch to a stronger Wi-Fi network if necessary.

Update the app:

• Visit the Google Play Store or Apple App Store to check for updates to the Bajaj Finserv App.
• Updating the app ensures that you have the latest features and bug fixes.

Clear app cache:

• Go to your device settings, select ‘Apps,’ and choose the Bajaj Finserv App.
• Clear the cache to resolve any temporary glitches.

Reinstall the app:

• If the issue persists, uninstall and reinstall the Bajaj Finserv App.
• Log in again with your credentials and retry the payment.

Contact support:

• If none of the above steps work, reach out to Bajaj Finserv customer support for assistance.

Regularly update the Bajaj Finserv App and clear cache files to ensure a smooth user experience.

Download or update the Bajaj Finserv App today for hassle-free CESCOM bill payments! 

Conclusion

Paying your CESCOM electricity bills has never been easier, thanks to the Bajaj Finserv App. From instant payments to tracking bill status and earning rewards, the app offers a host of features designed to simplify your life. Even in the rare event of payment failures or technical issues, the solutions outlined in this article ensure a hassle-free experience.

Take control of your CESCOM electricity bill payments today. Download the Bajaj Finserv App and enjoy seamless, secure, and rewarding transactions!