One of the most frustrating experiences while paying bills online is when the payment fails, but the amount is deducted from your account. This issue can occur due to reasons like bank server downtime, poor internet connectivity, or technical glitches. Here is how you can address this problem using Bajaj Finance:
Step-by-step solution:
Log in to the Bajaj Finance App or Portal:
- Open the Bajaj Finance app or visit the official Bajaj Finance website.
- Use your registered mobile number and complete OTP-based verification to log in securely.
Check the Payment Status:
- Navigate to the ‘Bills and Payments’ section.
- Look for the specific MSPDCL bill payment transaction to view its real-time status.
Raise a Dispute if Necessary:
- If the payment status is still not updated, you can raise a dispute through the app’s Customer Care or Live Chat feature.
- Provide the transaction reference number, which you should save immediately after making a payment, to expedite the resolution process.
Contact MSPDCL Customer Care:
- If required, contact MSPDCL directly with your payment details to ensure the amount is credited to your electricity account.
Pro Tip: Always save a screenshot or note down the transaction reference number after making a payment. This can help resolve disputes faster.
