MSPDCL Bill Payment Support – Pay via Bajaj Finserv

One of the most frustrating experiences while paying bills online is when the payment fails, but the amount is deducted from your account. This issue can occur due to reasons like bank server downtime, poor internet connectivity, or technical glitches. Here is how you can address this problem using Bajaj Finserv:

Step-by-step solution:

Log in to the Bajaj Finserv App or Portal:

• Open the Bajaj Finserv app or visit the official Bajaj Finserv website.
• Use your registered mobile number and complete OTP-based verification to log in securely.

Check the Payment Status:

• Navigate to the ‘Bills and Payments’ section.
• Look for the specific MSPDCL bill payment transaction to view its real-time status.

Raise a Dispute if Necessary:

• If the payment status is still not updated, you can raise a dispute through the app’s Customer Care or Live Chat feature.
• Provide the transaction reference number, which you should save immediately after making a payment, to expedite the resolution process.

Contact MSPDCL Customer Care:

• If required, contact MSPDCL directly with your payment details to ensure the amount is credited to your electricity account.

Pro Tip: Always save a screenshot or note down the transaction reference number after making a payment. This can help resolve disputes faster.

If you used a wallet to pay your MSPDCL bill and the transaction failed, the refund process might take some time. Here is what you need to know and do:

Why does this happen?

• Payment processing delays: Refunds depend on the wallet service provider’s processing time, which can take 5–7 business days.
• Technical errors: Network or system glitches can also delay refunds.

Steps to resolve:

Check Wallet Transaction History:

• Open the wallet app and review your transaction history to confirm whether the refund has been initiated.

Raise a Query in the Bajaj Finserv App:

• Use the app’s ‘Raise a Query’ option to escalate the issue.
• Provide the necessary details, including the transaction ID and payment date, for faster resolution.

Contact Customer Care:

• Reach out to Bajaj Finserv’s customer support team for assistance in tracking your refund request.

A frozen app can disrupt your payment process and cause unnecessary delays. This issue is often caused by device-related problems, such as outdated software or insufficient storage.

How to fix it:

Clear App Cache:

• Go to your phone’s settings, select the Bajaj Finserv app, and clear its cache. This can resolve minor glitches.

Reinstall the App:

• Uninstall the Bajaj Finserv app and reinstall it from the Google Play Store or Apple App Store to ensure you have the latest version.

Use the Desktop Portal:

• If the app continues to freeze, switch to the Bajaj Finserv website to complete your payment securely.

Contact Support:

• If none of the above steps work, use the app’s Live Chat feature or helpline number to report the issue and get assistance.