PSPCL Bill Payment Support – Pay via Bajaj Finserv

Why does this happen?

One of the most common issues users face is when the payment amount is deducted from their account, but the PSPCL bill status remains unchanged. This can occur due to technical delays in syncing payment data between Bajaj Finserv and PSPCL systems or temporary server issues.

Steps to verify your PSPCL bill payment status

If you experience this issue, follow these steps to check your payment status:

1. Log in to the Bajaj Finserv app or portal using your registered credentials.
2. Navigate to the Transaction History section to review recent payments.
3. Cross-check the payment details with your PSPCL account updates.

Resolutions for unprocessed payments

If the PSPCL bill status is still not updated after payment deduction:

• Wait for 24 hours: Payments may take up to a day to reconcile due to system delays.
• Contact Bajaj Finserv support: Provide the following details to expedite resolution:
  • Transaction ID
  • Payment date
  • Screenshots of the payment confirmation (if available)

Bajaj Finserv’s dedicated support team is available to assist you with resolving payment discrepancies quickly.

Why do wallet refunds get delayed?

In cases of failed PSPCL bill payments, wallet refunds may not be processed instantly due to system verification processes. These delays can be frustrating, especially when funds are needed for other transactions.

Troubleshooting refund delays

To track and resolve wallet refund issues:

1. Open the Bajaj Finserv app and go to the Wallet section.
2. Check the transaction details for a “Refund in Progress” status.
3. If the refund is not initiated, raise a service request or contact Bajaj Finserv support via live chat.

Common reasons for app freezes

Technical glitches such as app freezes or crashes during PSPCL bill payment can occur due to outdated app versions, excessive cache data, or device compatibility issues.

Steps to resolve app freezes

If you encounter app freezes while paying your PSPCL bill:

1. Update the Bajaj Finserv app to the latest version available on your device’s app store.
2. Clear the app cache: Go to your device settings, locate the Bajaj Finserv app, and clear cache data.
3. Restart the app and attempt payment again.
4. If the issue persists, try using an alternative device or browser to complete the payment.

Bajaj Finserv’s robust customer support is also available to help resolve technical issues through chatbot assistance or helpline services.

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