MPEZ Bill Payment Support – Pay via Bajaj Finserv

One of the most common issues users face is payment failure despite the amount being deducted from their bank account or wallet. This can happen due to technical errors, network interruptions, or delayed processing by MPEZ servers.

Why does this happen?

• Technical Errors: Temporary glitches in the payment gateway or app.
• Network Issues: Unstable internet connectivity during the transaction.
• Delayed Processing: MPEZ servers may take time to update the payment status.

How to check your payment status

If your payment is deducted but not reflected in your MPEZ bill, follow these steps to verify the payment status using the Bajaj Finserv App:

1. Open the Bajaj Finserv App on your smartphone.
2. Navigate to the ‘Payment History’ section.
3. Select the relevant transaction to check its status.

If the payment status shows as ‘Failed,’ you can raise a dispute directly through the app:

1. Go to the ‘Support’ or ‘Help’ section.
2. Click on ‘Raise a Dispute’ and provide the necessary details.
3. Submit your request and track its progress under the ‘Support Requests’ tab.

Refund delays can be frustrating, especially when the amount is deducted from your wallet but not refunded promptly. It is essential to understand the refund process and timelines to resolve this issue.

Why does this happen?

• Wallet-Specific Refunds: Wallet refunds may take longer than card or bank refunds due to additional processing steps.
• Standard Timelines: Refunds usually take 3-5 working days, but delays can occur during high transaction volumes.

Steps to resolve wallet refund delays

1. Open the Bajaj Finserv App and check the status of your refund under the ‘Payment History’ section.
2. If the refund is not initiated within 5 working days, contact the Bajaj Finserv grievance cell:
   • Go to the ‘Help’ section in the app.
   • Select ‘Refund Issues’ and raise a query.
3. Alternatively, you can call the customer care number provided in the app for immediate assistance.
    

Technical issues like app freezing can disrupt your payment process. These issues may arise due to device compatibility, outdated app versions, or poor internet connectivity.

Troubleshooting steps

1. Update the App: Ensure you are using the latest version of the Bajaj Finserv App.
2. Clear Cache: Go to your device settings, find the Bajaj Finserv App, and clear its cache.
3. Check Connectivity: Ensure you have a stable internet connection before initiating the payment.
4. Reinstall the App: If the issue persists, uninstall and reinstall the app.

Pro-Tip: If you continue to face issues, use the Bajaj Finserv Service Portal as an alternative to make your MPEZ bill payment.

Conclusion

Paying your MPEZ electricity bill does not have to be a hassle. With the Bajaj Finserv App, you can enjoy a seamless, secure, and rewarding payment experience. From resolving payment failures to tracking refunds and accessing past payment records, the app provides a comprehensive solution for all your bill payment needs.

Take advantage of features like auto-pay to avoid late fees and earn exclusive rewards for timely payments. Download the Bajaj Finserv App today and simplify your MPEZ bill payment process.