Published Aug 21, 2025 4 Min Read

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Payment failed but amount deducted UHBVN bill paid on Bajaj Finserv

One of the most common concerns users face is when their payment fails, yet the amount is deducted from their account. If you are experiencing this issue, here are steps to resolve it:

Step-by-Step Troubleshooting:

Verify Payment Status:

  • Check your bank statement or wallet transaction history to confirm the deduction.
  • Look for a confirmation email or SMS from Bajaj Finserv or your payment provider.

Wait for System Updates:

  • Payments may take up to 24–48 hours to reflect in the UHBVN bill status.

Raise a Service Request:

  • If the payment does not update after 48 hours, use the Bajaj Finserv App to raise a service request. Navigate to the “Help and Support” section and select “Payment Issues.”

Contact Support:

  • If the issue persists, connect with Bajaj Finserv’s customer support team for assistance.

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Wallet amount not refunded after failed UHBVN payment

Failed transactions can sometimes result in wallet amounts not being refunded immediately. Here is what you can do if this happens:

How Wallet Refunds Work:

Refund Timeline:

  • Refunds for failed payments are typically processed within 3–5 business days.

Initiating Refund Queries:

  • Go to the Bajaj Finserv App, click on the “Wallet” section, and select “Transaction Dispute.” Provide the necessary details to initiate a refund request.

Monitor Refund Status:

  • Regularly check the refund status via the app or your registered email.

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App freezes when paying UHBVN bill via Bajaj Finserv

Technical glitches like app freezing can disrupt your payment process. If you encounter this issue, follow these troubleshooting steps:

Resolving App Freezing Issues:

Clear Cache:

  • Go to your device settings, locate the Bajaj Finserv App, and clear the cache.

Update the App:

  • Ensure you are using the latest version of the Bajaj Finserv App. Download updates from Google Play or the App Store.

Check Device Compatibility:

  • Verify that your device meets the app’s system requirements.

Restart Your Device:

  • Restarting your phone can often resolve temporary glitches.

Conclusion

Managing UHBVN electricity bill payments is now easier and more secure with the Bajaj Finserv App. Whether you are dealing with failed transactions, wallet refunds, or app issues, the app provides comprehensive support to address your concerns. By following the troubleshooting steps outlined in this guide, you can resolve payment-related issues efficiently.

Take advantage of features like instant payment, rewards, and auto-pay options to simplify your billing process. Download the Bajaj Finserv App today and experience seamless UHBVN bill payments.

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Frequently Asked Questions

Why didn’t I receive a receipt after UHBVN bill payment?

Delayed receipts can occur due to system processing times. To retrieve your receipt manually:

  • Open the Bajaj Finserv App.
  • Navigate to “Service” > “Past Transactions.”
  • Select the relevant transaction and download your receipt.

If the receipt is still unavailable, raise a service request through the app.

How to resolve ‘Bajaj Pay OTP not received’ during UHBVN payment?

If you are not receiving the OTP for your payment, try the following:

  • Ensure your registered mobile number is correct.
  • Check your spam or blocked messages folder.
  • Use the “Resend OTP” option in the Bajaj Finserv App.

If the issue continues, contact customer support for further assistance.

What should I do if my UHBVN bill payment is deducted but not updated?

Follow these steps to resolve the issue:

  • Confirm the deduction by checking your bank statement or wallet transaction history.
  • Wait up to 48 hours for the payment to reflect in the UHBVN bill status.
  • If the bill is still not updated, raise a service request via the Bajaj Finserv App or portal.
Are there rewards for paying UHBVN bills via Bajaj Finserv?

Yes, Bajaj Finserv often offers rewards like cashback and discounts for bill payments. To check eligibility:

  • Visit the Bajaj Finserv App and look for ongoing promotions under the “Rewards” section.
  • Ensure you meet the criteria, such as minimum transaction amounts or specific payment methods.
How to check past UHBVN bill payment history?

To access your payment history:

  • Open the Bajaj Finserv App.
  • Go to “Payment History” under the “Service” section.
  • Select the relevant transaction to view details or download receipts.
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Bajaj Finserv App for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.

  • Explore and apply for co-branded credit cards online.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements, and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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