UGVCL Bill Payment Support – Pay via Bajaj Finserv

Payment failures can be frustrating, especially when the amount has been deducted from your account. This issue might occur due to technical glitches, server downtimes, or connectivity problems. Follow these steps to resolve the issue quickly:

Step 1: Check your payment status

1. Log in to the Bajaj Finserv App or website using your registered credentials.
2. Navigate to the ‘Transaction History’ section under the ‘Bills and Payments’ tab.
3. Check if the payment status shows as ‘Failed’ or ‘Pending’.

If the payment status is ‘Pending’, wait for 24 hours as the transaction might still be processed.

Step 2: Raise a service request

If the payment status is ‘Failed’ and the amount has been deducted, you can raise a dispute via the service portal:

1. Go to the ‘Service Requests’ section in the Bajaj Finserv App.
2. Select the relevant transaction and click on ‘Report an Issue’.
3. Provide the required details, such as the transaction ID and payment date.

Once your request is submitted, Bajaj Finserv will coordinate with UGVCL to resolve the issue and ensure the amount is refunded to your account.

If you used a wallet for your UGVCL bill payment and the amount has not been refunded after a failed transaction, here is what you can do:

Step 1: Verify your wallet transaction history

1. Open the wallet app and check the transaction history for the payment.
2. Confirm whether the amount has been refunded or is marked as ‘Processing’.

Refunds can sometimes take up to 7 working days, depending on the wallet provider’s policies.

Step 2: Raise a refund request on Bajaj Finserv

1. Log in to the Bajaj Finserv App or website.
2. Navigate to the ‘Service Requests’ section and select the failed transaction.
3. Submit a refund request by providing the transaction ID and wallet details.

If the refund is not processed within the expected time frame, contact Bajaj Finserv’s customer care or use the live chat feature for further assistance.

Experiencing app freezes during payment can disrupt your transaction. This issue is often caused by outdated app versions, caching problems, or poor network connectivity. Here is how you can resolve it:

Step 1: Update your Bajaj Finserv App

1. Go to the Google Play Store or Apple App Store.
2. Search for ‘Bajaj Finserv App’ and check if an update is available.
3. Download and install the latest version of the app.

Step 2: Clear cache and restart your device

1. Open your phone’s settings and go to the ‘Apps’ section.
2. Select the Bajaj Finserv App and click on ‘Clear Cache’.
3. Restart your device and try making the payment again.

Step 3: Use the Bajaj Finserv website

If the app continues to freeze, you can switch to the Bajaj Finserv website to complete your UGVCL bill payment seamlessly.

Conclusion

Managing your UGVCL electricity bills has never been easier, thanks to Bajaj Finserv’s user-friendly platform. From seamless payments to efficient post-transaction support, the Bajaj Finserv App and website offer a reliable solution for all your bill payment needs.

By following the steps outlined above, you can resolve common issues like payment failures, refund delays, and app glitches without hassle. Additionally, features like transaction history, service requests, and cashback rewards make the platform an excellent choice for UGVCL customers.

Take control of your electricity bill payments today—log in to the Bajaj Finserv App or website and enjoy a fast, secure, and rewarding experience.