TNEB Bill Payment Support – Pay via Bajaj Finserv

Payment failures can be frustrating, especially when the amount has been deducted but the bill remains unpaid. This issue may occur due to network interruptions, server errors, or incomplete transactions.

Steps to resolve payment failures:

Check your TNEB bill status:

• Open the Bajaj Finserv app or website.
• Navigate to the ‘Bill Payments’ section.
• Enter your TNEB service number to check the updated bill status.

Verify transaction details:

• Go to the ‘Transaction History’ section in the Bajaj Finserv app.
• Note down the transaction ID and payment date for reference.

Contact customer support:

• If the payment is not reflected in your TNEB account, contact Bajaj Finserv’s customer care team.
• Share your transaction ID and other relevant details for quick resolution.

Retry payment if necessary:

• If the issue persists, you can make another payment through the Bajaj Finserv app or web portal. Ensure a stable internet connection to avoid interruptions.

Pro Tip: Enable auto-pay on the Bajaj Finserv app to avoid manual payment errors and late fees.

In some cases, users may notice that their wallet balance has been deducted after a failed payment, but the amount is not refunded immediately. This usually happens due to backend processing delays.

How to handle wallet refund issues:

Check refund status:

• Log in to the Bajaj Finserv app and go to the ‘Wallet’ section.
• Check the refund status for the deducted amount under ‘Transaction History.’

Raise a support ticket:

• If the refund is not processed within the expected timeframe, use the app to raise a support ticket.
• Provide transaction details, including the TNEB service number and payment date.

Escalate unresolved cases:

• If the issue remains unresolved, escalate it to Bajaj Finserv’s customer care team for further assistance.
• You may also contact TNEB’s customer service to cross-check the payment status.

Pro Tip: Always keep a screenshot or email confirmation of your transaction for reference during refund-related queries.
 

Technical glitches, such as app freezing, can disrupt your payment process. These issues may arise due to outdated app versions, insufficient storage on your device, or temporary server problems.

Troubleshooting app freezing issues:

Clear app cache:

• Go to your device settings and select the Bajaj Finserv app.
• Clear the app’s cache and restart it.

Update the app:

• Ensure that you are using the latest version of the Bajaj Finserv app. Visit the Google Play Store or Apple App Store to check for updates.

Reinstall the app:

• Uninstall the app and reinstall it to resolve any persistent issues.

Switch devices or use the web portal:

• If the app continues to freeze, try using a different device or log in to the Bajaj Finserv website to complete your payment.

Pro Tip: Regularly update your app and device software to minimise technical disruptions during transactions.

Conclusion

Paying your TNEB electricity bill has never been easier or more secure, thanks to Bajaj Finserv. From resolving payment failures to earning rewards, the Bajaj Finserv app ensures a hassle-free experience for users. By following the actionable steps outlined in this guide, you can address common issues like failed transactions, delayed refunds, and app glitches with confidence.

Make your TNEB bill payments seamless and stress-free today by downloading the Bajaj Finserv app. Stay on top of your electricity bills and enjoy the added benefits of rewards and secure transactions.