APDCL Bill Payment Support – Pay via Bajaj Finserv

One of the most frustrating issues users face is when a payment fails, but the amount is deducted from their account. This can happen due to technical glitches, server issues, or connectivity problems. Here is how you can resolve this issue:

Steps to Resolve:

Check your transaction status:
Log in to the Bajaj Finserv app or website and navigate to the “Transaction History” section. Look for the specific transaction and check its status.

Retrieve payment details:
Note down the payment reference ID and transaction date for further communication.

Wait for reconciliation:
In most cases, the deducted amount is automatically refunded to your bank account or wallet within 24-48 hours.

Contact customer support:
If the amount is not refunded after 48 hours, reach out to Bajaj Finserv’s customer support team. Provide them with the payment reference ID and transaction details for faster resolution.

Pro Tip: Ensure that you have a stable internet connection when making payments to minimise the chances of transaction failures. You can also use the live chat feature on the Bajaj Finserv app for quicker assistance.

If you used your wallet for payment and the transaction failed, the refund process might take some time. Here is what you need to do:

Steps to Recover Wallet Amount:

Log in to your Bajaj Finserv account:
Access your account via the app or website and go to the “Wallet Balance” or “Refund Status” section.

Check refund status:
Look for the failed transaction and verify whether the refund has been initiated.

Submit a service request:
If the refund is not processed within 3-5 working days, submit a service request through the app or website. Provide details such as the transaction ID and payment method.

Submit a refund request now through our support centre.

Why It Matters: Refund delays can cause inconvenience, especially if you need to make another payment. By following these steps, you can ensure a timely resolution and avoid duplicate payments.

Technical glitches like app freezing or crashing can disrupt your payment process. These issues are often caused by outdated app versions, cache overload, or poor connectivity. Here is how you can troubleshoot:

Troubleshooting Steps:

Clear app cache:
Go to your phone’s settings, locate the Bajaj Finserv app, and clear its cache. This can resolve minor glitches.

Update the app:
Ensure that you are using the latest version of the Bajaj Finserv app. Visit the Google Play Store or Apple App Store to download updates.

Restart the app:
Close the app completely and reopen it. If the issue persists, restart your phone.

Switch to desktop:
If the app continues to freeze, use the Bajaj Finserv website on your desktop to complete the payment.

Download the latest version of the Bajaj Finserv app.

Pro Tip: Regularly updating the app and clearing cache can help you avoid technical issues and ensure a seamless payment experience.

Conclusion

Paying your APDCL electricity bill via Bajaj Finserv is a secure and convenient option. The platform not only ensures smooth transactions but also provides robust post-payment support to resolve common issues like failed payments, missing receipts, and technical glitches. By following the troubleshooting steps outlined in this guide, you can address these problems effectively and make the most of Bajaj Finserv’s services.

Whether you need to check your payment history, download receipts, or track refunds, Bajaj Finserv offers easy-to-use tools to enhance your experience. Take advantage of features like live chat support, transaction tracking, and rewards to simplify your electricity bill payments.

Actionable CTA: Resolve your APDCL bill payment issues now with Bajaj Finserv.

This comprehensive guide ensures that you have all the information needed to navigate APDCL bill payments via Bajaj Finserv. By addressing user pain points and offering actionable solutions, it serves as a trusted resource for hassle-free bill payments.