Published Aug 29, 2025 4 Min Read

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Payment failed but amount deducted TPDDL bill paid on Bajaj Finserv

A failed payment can be frustrating, especially when the amount is deducted from your account but the TPDDL bill remains unpaid. This situation can occur due to technical errors, connectivity issues, or discrepancies in your payment details.

Why it happens:

  • Network interruptions: Poor internet connectivity during payment processing can lead to failed transactions.
  • Bank server delays: Sometimes, the bank’s server may experience downtime, causing payment failures.
  • Incorrect details: If your TPDDL account number or payment details are entered incorrectly, the payment may not be processed successfully.

Solution:

  1. Check payment status: Log in to your Bajaj Finserv account and navigate to the ‘Payment History’ section to verify the status of your transaction.
  2. Wait for auto-reversal: In most cases, the deducted amount is automatically refunded to your account within 7 working days.
  3. Contact customer support: If the amount is not refunded, reach out to Bajaj Finserv’s customer care team via chatbot or hotline for assistance. Provide your transaction ID and payment details for quicker resolution.

Pro Tip: Always double-check your TPDDL account number and payment details before initiating a transaction to avoid errors.

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Wallet amount not refunded after failed TPDDL payment

Using a digital wallet for TPDDL bill payments is convenient, but failed transactions may result in the amount being stuck in your wallet. This issue can arise due to technical glitches or wallet provider policies.

Why it happens:

  • Technical errors: Payment failures due to app crashes or server downtime can lead to wallet balance not being refunded immediately.
  • Pending reconciliation: Wallet providers may take additional time to reconcile failed transactions and process refunds.

Solution:

  1. Verify wallet balance: Check your wallet transaction history to confirm whether the amount has been refunded.
  2. Initiate a refund request: Use the Bajaj Finserv app or wallet provider’s portal to raise a refund request.
  3. Follow up with support: If the refund is delayed, contact Bajaj Finserv’s support team or the wallet provider for clarification.

Why it matters: Keeping track of wallet transactions ensures that you do not lose money due to unresolved payment failures. 

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App freezes when paying TPDDL bill via Bajaj Finserv

Technical issues like app freezing can disrupt your TPDDL bill payment process. This problem may occur due to outdated app versions, insufficient device storage, or compatibility issues.

Why it happens:

  • Outdated app version: Using an older version of the Bajaj Finserv app may cause performance issues.
  • Device limitations: Insufficient storage or memory on your device can lead to app crashes or freezing.
  • Software bugs: Temporary glitches in the app’s software can affect functionality.

Solution:

  1. Update the app: Ensure that you are using the latest version of the Bajaj Finserv app to access improved features and bug fixes.
  2. Clear cache: Go to your device settings and clear the app cache to free up storage and enhance app performance.
  3. Restart your device: Restarting your phone can resolve temporary glitches and refresh the app’s functionality.
  4. Reinstall the app: If the issue persists, uninstall and reinstall the Bajaj Finserv app for a fresh start.

Pro Tip: Regularly updating your app and device software ensures smooth performance and compatibility with new features.

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Frequently Asked Questions

Why didn’t I receive a receipt after TPDDL bill payment?

If you have not received a receipt after paying your TPDDL bill via Bajaj Finserv, it may be due to a payment processing delay or incorrect contact details.

Solution:

  • Log in to your Bajaj Finserv account and check the ‘Payment History’ section for confirmation.
  • Ensure your registered email ID and mobile number are accurate to receive receipts promptly.
  • If the receipt is still missing, contact Bajaj Finserv customer support for assistance.

Pro Tip: Always save a screenshot of your payment confirmation page until your receipt is emailed to you.

How to resolve ‘Bajaj Pay OTP not received’ during TPDDL payment?

Not receiving an OTP can prevent you from completing your TPDDL bill payment. This issue may occur due to network problems or incorrect contact details.

Solution:

  • Verify your mobile number: Ensure your registered mobile number is correct and active.
  • Resend OTP: Use the ‘Resend OTP’ option on the Bajaj Finserv app.
  • Check network connectivity: Ensure your phone has a stable network connection to receive OTPs.
  • Contact support: If the issue persists, reach out to Bajaj Finserv’s customer care team for assistance.

Why it matters: Receiving OTPs promptly ensures secure and hassle-free transactions.

What should I do if my TPDDL bill payment is deducted but not updated?

A payment deducted but not updated in your TPDDL account can lead to confusion and late fee penalties.

Solution:

  • Check payment status: Log in to your Bajaj Finserv account and verify the transaction under ‘Payment History.’
  • Contact TPDDL: Reach out to TPDDL’s customer care team to confirm whether the payment has been received.
  • Raise a complaint: If the payment is not updated, lodge a complaint with Bajaj Finserv customer support for investigation.

Pro Tip: Enable payment notifications on the Bajaj Finserv app to stay updated on your transaction status.

Are there rewards for paying TPDDL bills via Bajaj Finserv?

Yes, Bajaj Finserv offers exciting rewards and cashback for paying your TPDDL bills through their app. These incentives are part of their loyalty program to encourage timely payments.

How to claim rewards:

  • Check the ‘Offers and Rewards’ section on the Bajaj Finserv app for active promotions.
  • Ensure you meet the eligibility criteria for the reward program.
  • Complete your TPDDL bill payment within the offer period to avail benefits.

Why it matters: Rewards and cashback can help you save money while ensuring your bills are paid on time.

How to check past TPDDL bill payment history?

Tracking your past TPDDL bill payments is essential for budgeting and resolving discrepancies.

Solution:

  • Log in to your Bajaj Finserv account using your registered mobile number.
  • Navigate to the ‘Payment History’ section to view all completed transactions.
  • Download payment receipts for reference or verification purposes.

Pro Tip: Regularly reviewing your payment history helps you avoid missed payments and late fees.

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