PGVCL Bill Payment Support – Pay via Bajaj Finserv

Encountering a payment failure despite the amount being deducted can be frustrating. This issue may arise due to banking errors, technical glitches, or server downtime. Here is how you can resolve it:

Common reasons for payment failure:

1. Banking errors: Transactions may fail due to issues with your bank’s payment gateway.
2. Technical glitches: App or server downtime can interrupt the payment process.
3. Network instability: Poor internet connection can lead to incomplete transactions.

Steps to resolve the issue:

1. Check your bank statement: Verify whether the amount has been deducted from your account.
2. Login to Bajaj Finserv App: Navigate to the Service Requests section to view the payment status.
3. Raise a service request: If the payment is not updated, select Raise Issue and submit a resolution request.

Pro Tip: Always save transaction confirmation emails or screenshots for easier issue resolution.

Refund delays can occur when a failed transaction is not reconciled immediately. If you have used your Bajaj Finserv wallet for payment, follow these steps to track and claim your refund:

Reasons for refund delays:

1. Transaction discrepancies: Failed payments may take time to reflect in your wallet balance.
2. System processing delays: Refunds are often delayed due to backend reconciliation processes.

Steps to claim your refund:

1. Check wallet balance: Login to the Bajaj Finserv App and verify your wallet balance.
2. Raise a refund request: Navigate to the Service Requests section and submit a refund request for the failed transaction.
3. Track refund status: Follow up on your refund request through the app’s Transaction History feature.

An app freezing issue can disrupt your PGVCL bill payment process. This problem typically occurs due to outdated app versions, unstable internet connections, or device errors.

Troubleshooting steps:

1. Update the Bajaj Finserv App: Ensure you are using the latest version of the app.
2. Clear cache: Go to your device settings and clear the app cache to improve performance.
3. Reinstall the app: Uninstall and reinstall the Bajaj Finserv App to resolve persistent errors.
4. Switch to the web portal: If the app continues to freeze, use the Bajaj Finserv Web Portal for payment.

Pro Tip: A stable internet connection is crucial for seamless transactions. 

Conclusion

Paying your PGVCL electricity bill online is convenient, but occasional issues can arise during the process. The Bajaj Finserv App offers robust solutions to address payment failures, refund delays, and app glitches efficiently. By following the steps outlined above, you can resolve these concerns quickly and enjoy the benefits of secure and hassle-free transactions.

Whether you need to track receipts, claim rewards, or access payment history, the Bajaj Finserv App is designed to simplify your bill payment experience. Download the app today and ensure seamless PGVCL bill payments every time.