APSEB Bill Payment Support – Pay via Bajaj Finserv

One of the most common issues faced by users is payment failure where the amount is deducted but the bill remains unpaid. This can happen due to network interruptions, server downtime, or incorrect details entered during the transaction.

Steps to resolve payment failure:

1. Verify transaction history:
   • Open the Bajaj Finserv app or portal and navigate to the “Transaction History” section.
   • Check if the payment status is marked as “Failed” or “Pending.”
2. Raise a service request:
   • If the issue persists, log in to the Bajaj Finserv app using your registered mobile number.
   • Go to the “Service Requests” section and report the discrepancy by providing transaction details.
3. Monitor real-time updates:
   • Bajaj Finserv provides real-time updates on your payment status. Keep checking the app for any changes.

Refund delays can be frustrating, especially when the wallet amount is not credited back after a failed transaction. These delays usually occur due to processing times at the bank or payment gateway level.

Steps to resolve refund delays:

1. Check wallet balance:
   • Log in to the Bajaj Finserv app and review your wallet balance under the “My Account” section.
2. File a grievance:
   • Submit a request through the Bajaj Finserv app with proof of the transaction, such as a screenshot or email confirmation.
3. Follow up with support:
   • Use the in-app chatbot or contact customer support to expedite the refund process.

Pro-tip: Avoid refund-related issues by setting up auto-pay options for future APSEB bill payments. 

Technical glitches such as app freezing can disrupt your payment process. Common causes include outdated app versions, insufficient phone memory, or system incompatibility.

Quick solutions for app freezing:

1. Update the Bajaj Finserv app:
   • Ensure you are using the latest version of the app by checking for updates on your app store.
2. Clear cache and data:
   • Go to your phone settings, locate the Bajaj Finserv app, and clear the cache and data to improve performance.
3. Use the desktop portal:
   • If the issue persists, switch to the Bajaj Finserv desktop portal to complete your payment.

Pro-tip: Always check system compatibility and app updates before initiating high-value transactions.