Published Aug 29, 2025 4 Min Read

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Payment failed but amount deducted CESC bill paid on Bajaj Finserv

What happens when a payment fails?

One of the most common issues users face is a failed payment where the amount is deducted but the bill is not updated. This can happen due to technical glitches, connectivity issues, or server downtime.

Steps to resolve the issue:

If your CESC bill payment fails but the amount is deducted, here is what you should do:

  1. Log in to your Bajaj Finserv account: Use your registered mobile number and OTP to access your account.
  2. Check your transaction history: Navigate to the ‘Payments’ section in the Bajaj Finserv app to confirm whether the payment was processed.
  3. Contact support if the payment is not updated:
    • Option A: Use the live chat feature in the app to connect with customer support.
    • Option B: Call Bajaj Finserv customer care for assistance.
  4. Wait for the refund: Refunds for failed payments are usually processed within 7–10 business days. Keep an eye on your bank statement for updates.

Pro Tip:

To avoid late payments in the future, enable the Auto-Pay feature in the Bajaj Finserv app. This ensures timely payments without manual intervention.

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Wallet amount not refunded after failed CESC payment

Why does this happen?

When a payment fails, the wallet balance used for the transaction may show as deducted but not refunded. This can cause confusion and disrupt your financial planning.

Steps to get your refund:

  1. Access your wallet: Log in to your Bajaj Finserv account and navigate to the ‘Wallet’ section.
  2. Review your transaction history: Check if the refund is marked as ‘Pending.’
  3. Raise a refund request: If the refund is not initiated automatically, submit a refund request through the app or website.

Why timely action is important:

Following up on refund requests promptly ensures that your wallet balance is restored without delays, helping you avoid financial disruptions.

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App freezes when paying CESC bill via Bajaj Finserv

What causes app freezing issues?

Technical glitches, outdated app versions, or poor internet connectivity can cause the Bajaj Finserv app to freeze during payment attempts.

Quick fixes for app freezing:

  1. Clear the app cache: Go to your device settings, find the Bajaj Finserv app, and clear its cache. Then restart the app.
  2. Update the app: Ensure you are using the latest version of the Bajaj Finserv app by updating it from the Play Store or App Store.
  3. Try an alternative method: If the app continues to freeze, complete your payment through the Bajaj Finserv website.

Pro Tip:

Always ensure a stable internet connection and keep your apps updated to avoid transaction interruptions.

Conclusion

Paying your CESC electricity bills does not have to be a hassle. With the Bajaj Finserv platform, you can enjoy a secure, fast, and user-friendly payment experience. Whether you face issues like failed payments, delayed refunds, or missing receipts, Bajaj Finserv provides comprehensive support to resolve them effectively.

Take advantage of features like Auto-Pay, rewards programs, and expert customer care to streamline your bill payments.

Ready to simplify your electricity bill payments? Log in to Bajaj Finserv today and resolve all your payment concerns effortlessly!
 

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Frequently Asked Questions

Why didn’t I receive a receipt after CESC bill payment?

If you did not receive a receipt after making a payment, it could be due to technical issues during the transaction. Here is how you can retrieve it:

  • Check the ‘Payment History’ section in the Bajaj Finserv app.
  • If the payment reflects as completed but the receipt is missing, download it directly from the app.
How to resolve ‘Bajaj Pay OTP not received’ during cesc payment?

If you did not receive an OTP while attempting to pay your CESC bill, follow these steps:

  • Check if your mobile number has proper network coverage.
  • Use the ‘Resend OTP’ option in the app.
  • If the issue persists, contact Bajaj Finserv customer support or update your registered mobile number in the app’s profile settings.
What should I do if my CESC bill payment is deducted but not updated?

If your payment is deducted but not updated in your CESC account:

  • Verify your payment history in the Bajaj Finserv app.
  • Cross-check the status of your CESC bill.
  • If the issue remains unresolved, raise a support request with Bajaj Finserv using your transaction ID for faster resolution.
Are there rewards for paying CESC bills via Bajaj Finserv?

Yes, Bajaj Finserv often offers rewards such as cashback or points for bill payments. You can check the ‘Rewards’ section in the app to view ongoing offers. These rewards can be redeemed for discounts or future payments.

How to check past CESC bill payment history?

To view your previous CESC bill payments:

  1. Log in to your Bajaj Finserv account.
  2. Navigate to the ‘Payments’ section.
  3. Filter transactions by date and download receipts or logs for record-keeping.
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