DGVCL Bill Payment Support – Pay via Bajaj Finserv

Payment failures can occur due to various reasons, such as connectivity issues, server downtime, or bank-side delays. While frustrating, these issues can be resolved with a few simple steps.

Steps to Verify Deducted Payments

1. Check your transaction history: Log in to the Bajaj Finserv App and navigate to the payment section to check if the transaction was recorded.
2. Review your bank statement: Verify whether the amount was deducted from your account.
3. Confirm with DGVCL: Cross-check the payment status on the DGVCL website or app.

How to Resolve Unresolved Payments

If the payment status is not updated despite the deduction:

• Raise a service request: Use the Bajaj Finserv App to submit a query under the ‘Help and Support’ section.
• Contact customer care: Reach out to Bajaj Finserv or DGVCL’s customer grievance cell for assistance.
• Provide transaction details: Share the transaction ID, payment date, and deducted amount for faster resolution.

Resolve your failed payment issues today with Bajaj Finserv’s trusted support system!

A failed payment may lead to a temporary hold on the amount in your wallet. Refunds are typically processed within a few working days, but delays can occur due to technical or banking issues.

How to Track Wallet Refunds

1. Open the Bajaj Finserv App: Navigate to the ‘Wallet’ section to check the refund status.
2. Review refund timelines: Refunds are usually processed within 3–5 working days.
3. Raise a query: If the refund does not reflect after the expected timeline, submit a request through the app or contact customer support.

Next Steps for Delayed Refunds

• Escalate the issue: Contact Bajaj Finserv’s help desk or DGVCL’s grievance cell for further assistance.
• Provide necessary details: Share the transaction ID, wallet details, and payment date to expedite the process.

Track your refund status now and ensure your wallet is credited promptly!
 

Technical glitches, such as app freezing, can disrupt your payment process. These issues are often caused by outdated app versions, insufficient device storage, or poor internet connectivity.

Troubleshooting Steps

1. Check your internet connection: Ensure you have a stable network before initiating the payment.
2. Clear app cache: Go to your device settings and clear the cache for the Bajaj Finserv App to optimise its performance.
3. Update the app: Download the latest version of the app to access improved features and bug fixes.
4. Restart your device: A simple reboot can resolve temporary glitches.

Alternative Payment Methods

If the issue persists, you can:

• Use the Bajaj Finserv website to complete your payment.
• Contact customer support for guidance on resolving app-related issues.

Update your app for a seamless payment experience today!

Conclusion

DGVCL electricity bill payments can be simplified with the Bajaj Finserv App, offering secure transactions, easy tracking, and rewards. Whether you face payment failures, app-related issues, or missing receipts, Bajaj Finserv provides reliable solutions to address your concerns.

Take advantage of features like automated payments, detailed transaction history, and seamless customer support to make your bill payment experience stress-free.

Download the Bajaj Finserv App today and enjoy fast, secure, and rewarding DGVCL bill payments!