PUVVNL Bill Payment Support – Pay via Bajaj Finserv

Payment failures can be frustrating, especially when the amount is deducted from your account but the bill remains unpaid. This issue may arise due to:

• Incorrect billing details entered during payment.
• Temporary server downtime or connectivity issues.
• Delayed updates in the PUVVNL billing system.

Steps to Resolve Payment Failures:

Confirm Payment Status:

• Open the Bajaj Finserv App and navigate to the transaction history section.
• Check whether the payment status is marked as ‘Successful’ or ‘Failed’.

Verify with PUVVNL:

• Contact PUVVNL customer care and provide your transaction reference number to confirm whether the payment was received.

Raise a Dispute:

• If the payment status is ‘Failed’ but the amount is deducted, raise a dispute through the Bajaj Finserv App by selecting the transaction and clicking on ‘Report an Issue’.

When a PUVVNL payment fails, the deducted amount is typically refunded to your wallet or bank account. However, delays in refunds can occur due to system processing times.

How to Track and Raise a Refund Request:

Check Wallet Balance:

• Log in to the Bajaj Finserv App and check the wallet balance under the ‘Payments’ section.

Raise a Refund Request:

• If the refund is not credited within the stipulated time, use the ‘Support’ option in the app to raise a refund request. Ensure you provide the transaction ID for faster resolution.

An app freeze during payment can disrupt the process and lead to incomplete transactions. Common reasons for this issue include:

• Low device memory.
• Outdated app version.
• Weak internet connectivity.

Troubleshooting Steps:

Clear App Cache:

• Go to your device settings, select the Bajaj Finserv App, and clear the cache to improve performance.

Update the App:

• Ensure you are using the latest version of the Bajaj Finserv App by checking for updates on the Google Play Store or Apple App Store.

Switch Devices:

• If the issue persists, try completing the payment on another device.

Conclusion

Managing your PUVVNL electricity bill payments is seamless and hassle-free with the Bajaj Finserv App. Whether you need to resolve payment failures, track refunds, or access past payment records, the app provides user-friendly solutions at your fingertips. Additionally, you can enjoy rewards and a secure payment experience tailored to your needs.

Take control of your electricity bill payments today. Download the Bajaj Finserv App and experience the convenience of secure and efficient transactions.