3 min
30-December-2024
The introduction of FASTag in India has significantly transformed the way toll payments are processed. This electronic toll collection system eliminates the need for cash payments, providing a smoother, quicker travel experience for vehicles passing through toll plazas. The FASTag, issued by various banks and financial institutions such as Bajaj Finance, is linked to a prepaid wallet, allowing automatic toll payments without having to stop at toll booths. However, incorrect issuance of FASTags can cause delays, confusion, and financial discrepancies. Common issues include mismatched vehicle details, incorrect vehicle class, and document errors. Identifying and rectifying these issues early can prevent inconvenience, and ensure that toll payments are processed accurately. This article delves into the common causes of incorrect FASTag issuance, how to identify these issues, steps for resolving them, and tips for ensuring the correct issuance of FASTag. By following these practices, you can avoid delays and travel stress-free with your FASTag.
Incorrect vehicle details: A common issue occurs when the vehicle details provided during the FASTag application process are inaccurate. If there is any discrepancy in the vehicle’s registration number, model, or class, the issued FASTag will have incorrect information. This may cause issues at toll plazas as the toll system reads the vehicle’s details to charge the appropriate toll.
Outdated or invalid documents: The documentation provided during the application process must be up to date. If the registration certificate (RC), address proof, or identity proof is outdated or invalid, it can result in errors in the issuance of the FASTag. Ensure that all documents are current to avoid delays and discrepancies.
System errors during processing: Technical errors during the issuance process can also lead to incorrect FASTag details. Sometimes, even if accurate information is provided, system glitches may cause mismatched data, resulting in incorrect issuance.
Duplicate applications: If you submit multiple applications for the same vehicle, either intentionally or unintentionally, the system may issue duplicate FASTags, leading to confusion and difficulty in identifying the right one. Duplicate FASTags can also result in your wallet balance being spread across multiple tags, complicating the recharge process.
Incorrect vehicle class selection: When applying for FASTag, the system requires you to select the correct vehicle class (e.g., car, truck, bus). If the wrong class is chosen, you may be charged more than the applicable toll fee, causing financial discrepancies.
Manual errors by agents: If you’re applying through an agent, errors may occur during the manual entry of data. Such mistakes are common and can result in discrepancies in the details printed on your FASTag.
Mismatched address information: If the address linked to the FASTag account does not match the registered address in the vehicle’s RC, the FASTag may be incorrectly issued, or the delivery may be delayed.
Ownership transfer issues: In cases where a vehicle changes ownership, the FASTag linked to the old owner may remain active. Failure to update the information with the issuer may cause the FASTag to be incorrectly issued, as it is still linked to the previous owner.
By understanding these causes, you can prevent common mistakes and ensure the correct issuance of your FASTag, making your toll payment experience more efficient.
Vehicle details mismatch: The first thing to check is whether the vehicle registration number, model, and vehicle class printed on the FASTag match the details in your vehicle’s registration certificate (RC). Any mismatch here is a clear sign of incorrect issuance.
Non-functioning FASTag: If your FASTag does not work at toll booths or the toll charges are not automatically deducted, it could indicate an issue with the tag. When the tag is scanned, it should automatically process the payment, and if it does not, there is likely an error in its data.
Wrong vehicle class selection: FASTag is issued based on the vehicle’s class (e.g., car, truck, bus). If the wrong class is selected during issuance, you may either face higher toll charges or be denied entry at some toll plazas. Ensure that your vehicle’s class is correctly assigned by checking the tag details.
Multiple FASTags for the same vehicle: If you receive more than one FASTag for the same vehicle, it’s important to review the situation. This could happen if you applied through different channels or the system generated duplicates. Having multiple FASTags can cause confusion and errors during toll payments.
Failed transactions and balance discrepancies: If you are unable to recharge your FASTag or if your account balance does not match the toll charges being deducted, this could indicate an error with the issuance or the tag’s functionality.
Toll booth errors: When passing through toll booths, check if any error messages appear, such as “Invalid FASTag” or “Details not found.” This can occur if your FASTag is not linked properly to your vehicle or if there is an error in the vehicle’s details.
Contact the issuer: If you are unsure about the issue, the best course of action is to contact your FASTag issuer (for example, Bajaj Finance) directly. By providing your FASTag number and vehicle details, they can help you identify whether there’s a problem with your tag.
By regularly checking your FASTag and its functionality, you can quickly identify any issues and ensure smooth travel through toll plazas.
Contact your FASTag provider: Start by reaching out to your FASTag issuer’s customer care service. You can contact Bajaj Finance customer care no for assistance. Provide all necessary details, including your vehicle registration number, FASTag number, and a description of the issue.
Double-check your details: Review the information provided during the application process. Ensure that the vehicle details, including the registration number, model, and class, were entered correctly. If there are any discrepancies, inform the customer care team to make necessary changes.
Submit updated documents: If the issue stems from outdated or incorrect documents, submit valid copies of the necessary paperwork, including your vehicle’s RC, address proof, and identity proof, to the issuer for verification and correction.
Request reissuance: If the issue cannot be resolved by correcting the existing tag, request that a new FASTag be issued. This may be necessary if the current tag is defective or has incorrect details.
Check your e-mandate settings: Ensure that your e-mandate settings are properly configured to enable seamless toll payments. This will ensure that your FASTag wallet is automatically recharged when needed, preventing disruptions during travel.
File a formal complaint: If the issue persists and cannot be resolved through regular customer support, consider filing a formal complaint with the issuer. Make sure to keep the complaint reference number for follow-up.
Test the corrected FASTag: Once the correction is made or a new FASTag is issued, test it at a toll booth to confirm that it functions correctly. This will help ensure that no further issues arise during your travels.
Monitor your account regularly: After resolving the issue, regularly monitor your FASTag account to ensure that your balance is updated correctly and toll transactions are processed without any problems.
By following these steps, you can quickly address any issues with your FASTag and continue to use it without any disruptions.
Provide accurate information: When applying for your FASTag, it is crucial to ensure that all the details, such as your vehicle registration number, model, and owner’s information, are accurate and match the information on your vehicle’s Registration Certificate (RC). Any discrepancies can lead to incorrect issuance, resulting in problems at toll plazas.
Submit valid and current documents: Always submit up-to-date documents, including the vehicle’s RC, proof of identity, and address proof. If your documents are outdated, this can cause errors during the issuance process, potentially delaying the activation of your FASTag.
Select the correct vehicle class: It is vital to choose the correct vehicle class when applying for FASTag. Whether it is a car, truck, or any other type of vehicle, ensure that the correct class is selected. Incorrect selection can lead to incorrect toll charges, and you may end up paying more than necessary.
Avoid applying through multiple channels: If you have already applied for a FASTag through one provider, refrain from submitting a separate application through another provider. Applying through multiple channels for the same vehicle can result in duplicate tags being issued, causing confusion and complications.
Keep your contact details updated: Ensure that your contact details, such as your phone number, email, and address, are updated in the FASTag system. This ensures you receive timely notifications about your tag status and helps avoid delivery issues.
Review your FASTag before use: Before using your FASTag, thoroughly check the details printed on it. Make sure the vehicle registration number, class, and issuer details are correct. This step helps ensure that there are no errors that could affect your toll payments.
Test the FASTag at a toll booth: It’s advisable to test your FASTag at a toll plaza before embarking on long trips. Doing so will confirm that the tag is functioning correctly, allowing you to identify and resolve any issues in advance.
By following these precautions, you can ensure that your FASTag is issued accurately, helping you avoid unnecessary delays and problems at toll booths.
Failed toll transactions: If your FASTag is incorrectly issued, it may fail to process toll payments automatically. This means you will have to stop at the toll booth and pay manually, defeating the entire purpose of using a FASTag for seamless and efficient toll transactions. This adds unnecessary hassle to your journey.
Incorrect toll charges: Inaccurate information, such as misclassification of your vehicle type or class, can result in incorrect toll charges. For example, if your vehicle is wrongly categorised as a larger vehicle (like a truck instead of a car), you may be charged more than necessary, leading to financial discrepancies and unnecessary overcharging.
Time delays at toll booths: Incorrect or malfunctioning FASTags can cause delays at toll booths, as the staff may need to manually process your payment or verify the tag’s details. This not only wastes your valuable time but also creates frustration, particularly when you are in a rush to reach your destination.
Duplicate charges: If duplicate FASTags are issued for the same vehicle, it can lead to confusion regarding which tag is being used for toll payments. This may result in multiple charges for a single trip, as both tags may be linked to the same vehicle. This can cause inconvenience and potential disputes over charges deducted from your account.
By identifying and addressing incorrect FASTag issues promptly, you can avoid these negative impacts. Ensuring that your FASTag is issued correctly from the outset will contribute to a smoother, more efficient toll experience, helping you save time and money on your journeys. For assistance, you can always contact the Bajaj Finance customer care no. Additionally, if you need to set up an e mandate for smooth transactions, make sure to follow the necessary steps.
Common causes of incorrect FASTag issuance
Incorrect FASTag issuance can be caused by several factors, leading to incorrect toll charges, delays at toll booths, and financial inconveniences. It is crucial to understand these causes to prevent them from affecting your experience.Incorrect vehicle details: A common issue occurs when the vehicle details provided during the FASTag application process are inaccurate. If there is any discrepancy in the vehicle’s registration number, model, or class, the issued FASTag will have incorrect information. This may cause issues at toll plazas as the toll system reads the vehicle’s details to charge the appropriate toll.
Outdated or invalid documents: The documentation provided during the application process must be up to date. If the registration certificate (RC), address proof, or identity proof is outdated or invalid, it can result in errors in the issuance of the FASTag. Ensure that all documents are current to avoid delays and discrepancies.
System errors during processing: Technical errors during the issuance process can also lead to incorrect FASTag details. Sometimes, even if accurate information is provided, system glitches may cause mismatched data, resulting in incorrect issuance.
Duplicate applications: If you submit multiple applications for the same vehicle, either intentionally or unintentionally, the system may issue duplicate FASTags, leading to confusion and difficulty in identifying the right one. Duplicate FASTags can also result in your wallet balance being spread across multiple tags, complicating the recharge process.
Incorrect vehicle class selection: When applying for FASTag, the system requires you to select the correct vehicle class (e.g., car, truck, bus). If the wrong class is chosen, you may be charged more than the applicable toll fee, causing financial discrepancies.
Manual errors by agents: If you’re applying through an agent, errors may occur during the manual entry of data. Such mistakes are common and can result in discrepancies in the details printed on your FASTag.
Mismatched address information: If the address linked to the FASTag account does not match the registered address in the vehicle’s RC, the FASTag may be incorrectly issued, or the delivery may be delayed.
Ownership transfer issues: In cases where a vehicle changes ownership, the FASTag linked to the old owner may remain active. Failure to update the information with the issuer may cause the FASTag to be incorrectly issued, as it is still linked to the previous owner.
By understanding these causes, you can prevent common mistakes and ensure the correct issuance of your FASTag, making your toll payment experience more efficient.
How to identify incorrect FASTag issuance?
Recognising an incorrectly issued FASTag early can save you from issues like failed toll transactions, extra charges, and delays at toll booths. Here are some ways to identify if your FASTag is incorrect:Vehicle details mismatch: The first thing to check is whether the vehicle registration number, model, and vehicle class printed on the FASTag match the details in your vehicle’s registration certificate (RC). Any mismatch here is a clear sign of incorrect issuance.
Non-functioning FASTag: If your FASTag does not work at toll booths or the toll charges are not automatically deducted, it could indicate an issue with the tag. When the tag is scanned, it should automatically process the payment, and if it does not, there is likely an error in its data.
Wrong vehicle class selection: FASTag is issued based on the vehicle’s class (e.g., car, truck, bus). If the wrong class is selected during issuance, you may either face higher toll charges or be denied entry at some toll plazas. Ensure that your vehicle’s class is correctly assigned by checking the tag details.
Multiple FASTags for the same vehicle: If you receive more than one FASTag for the same vehicle, it’s important to review the situation. This could happen if you applied through different channels or the system generated duplicates. Having multiple FASTags can cause confusion and errors during toll payments.
Failed transactions and balance discrepancies: If you are unable to recharge your FASTag or if your account balance does not match the toll charges being deducted, this could indicate an error with the issuance or the tag’s functionality.
Toll booth errors: When passing through toll booths, check if any error messages appear, such as “Invalid FASTag” or “Details not found.” This can occur if your FASTag is not linked properly to your vehicle or if there is an error in the vehicle’s details.
Contact the issuer: If you are unsure about the issue, the best course of action is to contact your FASTag issuer (for example, Bajaj Finance) directly. By providing your FASTag number and vehicle details, they can help you identify whether there’s a problem with your tag.
By regularly checking your FASTag and its functionality, you can quickly identify any issues and ensure smooth travel through toll plazas.
Steps to resolve incorrect FASTag issuance
Once you’ve identified that your FASTag has been issued incorrectly, it is important to resolve the issue promptly to avoid any toll-related issues. Here are the steps to take:Contact your FASTag provider: Start by reaching out to your FASTag issuer’s customer care service. You can contact Bajaj Finance customer care no for assistance. Provide all necessary details, including your vehicle registration number, FASTag number, and a description of the issue.
Double-check your details: Review the information provided during the application process. Ensure that the vehicle details, including the registration number, model, and class, were entered correctly. If there are any discrepancies, inform the customer care team to make necessary changes.
Submit updated documents: If the issue stems from outdated or incorrect documents, submit valid copies of the necessary paperwork, including your vehicle’s RC, address proof, and identity proof, to the issuer for verification and correction.
Request reissuance: If the issue cannot be resolved by correcting the existing tag, request that a new FASTag be issued. This may be necessary if the current tag is defective or has incorrect details.
Check your e-mandate settings: Ensure that your e-mandate settings are properly configured to enable seamless toll payments. This will ensure that your FASTag wallet is automatically recharged when needed, preventing disruptions during travel.
File a formal complaint: If the issue persists and cannot be resolved through regular customer support, consider filing a formal complaint with the issuer. Make sure to keep the complaint reference number for follow-up.
Test the corrected FASTag: Once the correction is made or a new FASTag is issued, test it at a toll booth to confirm that it functions correctly. This will help ensure that no further issues arise during your travels.
Monitor your account regularly: After resolving the issue, regularly monitor your FASTag account to ensure that your balance is updated correctly and toll transactions are processed without any problems.
By following these steps, you can quickly address any issues with your FASTag and continue to use it without any disruptions.
Tips for ensuring correct FASTag issuance
To ensure that your FASTag is issued correctly from the outset and to avoid complications later, follow these essential tips:Provide accurate information: When applying for your FASTag, it is crucial to ensure that all the details, such as your vehicle registration number, model, and owner’s information, are accurate and match the information on your vehicle’s Registration Certificate (RC). Any discrepancies can lead to incorrect issuance, resulting in problems at toll plazas.
Submit valid and current documents: Always submit up-to-date documents, including the vehicle’s RC, proof of identity, and address proof. If your documents are outdated, this can cause errors during the issuance process, potentially delaying the activation of your FASTag.
Select the correct vehicle class: It is vital to choose the correct vehicle class when applying for FASTag. Whether it is a car, truck, or any other type of vehicle, ensure that the correct class is selected. Incorrect selection can lead to incorrect toll charges, and you may end up paying more than necessary.
Avoid applying through multiple channels: If you have already applied for a FASTag through one provider, refrain from submitting a separate application through another provider. Applying through multiple channels for the same vehicle can result in duplicate tags being issued, causing confusion and complications.
Keep your contact details updated: Ensure that your contact details, such as your phone number, email, and address, are updated in the FASTag system. This ensures you receive timely notifications about your tag status and helps avoid delivery issues.
Review your FASTag before use: Before using your FASTag, thoroughly check the details printed on it. Make sure the vehicle registration number, class, and issuer details are correct. This step helps ensure that there are no errors that could affect your toll payments.
Test the FASTag at a toll booth: It’s advisable to test your FASTag at a toll plaza before embarking on long trips. Doing so will confirm that the tag is functioning correctly, allowing you to identify and resolve any issues in advance.
By following these precautions, you can ensure that your FASTag is issued accurately, helping you avoid unnecessary delays and problems at toll booths.
How incorrect FASTag affects your toll payments?
Incorrect FASTags can cause significant issues when it comes to toll payments, leading to inconvenience and delays during your travels. Here’s how:Failed toll transactions: If your FASTag is incorrectly issued, it may fail to process toll payments automatically. This means you will have to stop at the toll booth and pay manually, defeating the entire purpose of using a FASTag for seamless and efficient toll transactions. This adds unnecessary hassle to your journey.
Incorrect toll charges: Inaccurate information, such as misclassification of your vehicle type or class, can result in incorrect toll charges. For example, if your vehicle is wrongly categorised as a larger vehicle (like a truck instead of a car), you may be charged more than necessary, leading to financial discrepancies and unnecessary overcharging.
Time delays at toll booths: Incorrect or malfunctioning FASTags can cause delays at toll booths, as the staff may need to manually process your payment or verify the tag’s details. This not only wastes your valuable time but also creates frustration, particularly when you are in a rush to reach your destination.
Duplicate charges: If duplicate FASTags are issued for the same vehicle, it can lead to confusion regarding which tag is being used for toll payments. This may result in multiple charges for a single trip, as both tags may be linked to the same vehicle. This can cause inconvenience and potential disputes over charges deducted from your account.
By identifying and addressing incorrect FASTag issues promptly, you can avoid these negative impacts. Ensuring that your FASTag is issued correctly from the outset will contribute to a smoother, more efficient toll experience, helping you save time and money on your journeys. For assistance, you can always contact the Bajaj Finance customer care no. Additionally, if you need to set up an e mandate for smooth transactions, make sure to follow the necessary steps.
