Published Nov 19, 2025 4 Min Read

Why Managing Your FASTag Balance and Alerts is Crucial

Keeping track of your FASTag balance and enabling alerts is essential for a smooth and uninterrupted travel experience. Here is why it matters:

  • Avoid penalties: Ensure your FASTag always has sufficient balance to prevent it from being blacklisted, which can lead to toll payment delays and penalties.
  • Seamless travel: A well-maintained FASTag balance ensures that you do not face interruptions at toll plazas.
  • Prevent missed payments: Low balance alerts and notifications help you stay ahead and avoid missed toll payments.

By proactively managing your FASTag, you can travel stress-free and avoid the inconvenience of manual toll payments.

How to check your Bajaj Finserv FASTag balance

Bajaj Finserv makes it simple to check your FASTag balance through multiple channels. Whether you prefer using a website, app, or SMS service, you can access your balance in just a few steps.

Via the Bajaj Finserv website

  1. Visit the official Bajaj Finserv website.
  2. Log in using your registered mobile number or email address.
  3. Navigate to the ‘FASTag Services’ section to view your balance.

Using the Bajaj Finserv mobile app

  1. Download the Bajaj Finserv App from the Google Play Store or Apple App Store.
  2. Log in with your registered credentials.
  3. Tap on the ‘FASTag Services’ option to access your balance details.

Through SMS or missed call service

  1. Send an SMS to the designated Bajaj Finserv FASTag service number.
  2. Alternatively, give a missed call to the assigned number to receive an instant balance update.

These methods ensure that you can access your FASTag balance anytime, anywhere, without any hassle.

Setting Up and Managing Your Balance Alerts

Alerts play a significant role in ensuring that you are always informed about your FASTag balance, transactions, and potential issues. Bajaj Finserv provides easy options to enable and customise these alerts.

How to enable low balance alerts

Low balance alerts help you avoid the inconvenience of running out of funds while travelling. Here is how you can activate them:

  • Log in to the Bajaj Finserv portal or mobile app.
  • Navigate to the ‘Notifications’ or ‘Alert Settings’ section.
  • Enable low balance alerts via SMS, email, or app notifications.

Customising your alert preferences

You can tailor your alert preferences to suit your needs. Bajaj Finserv allows you to:

  • Adjust the frequency of alerts (e.g., daily, weekly, or on-demand).
  • Choose your preferred notification method (SMS, email, or app push notifications).

How to set up transaction alerts

Stay informed about every toll payment, auto-recharge, or failed transaction by enabling transaction alerts. Here is how you can set them up:

  • Log in to your Bajaj Finserv account.
  • Go to the ‘Alert Settings’ section.
  • Activate transaction alerts for real-time updates.

By setting up these alerts, you can monitor your FASTag usage and ensure you are always prepared.

Advanced Management: Auto-Recharge and Statements

For frequent travellers, advanced FASTag management options like auto-recharge and detailed statements can make life easier. Bajaj Finserv offers these features to ensure a seamless experience.

Setting up auto-recharge for zero hassle

Auto-recharge ensures that your FASTag wallet is always funded, eliminating the need for manual top-ups. Follow these steps to activate auto-recharge:

  1. Log in to the Bajaj Finserv portal or app.
  2. Link your preferred payment method (credit card, debit card, or UPI).
  3. Set a recharge threshold to automatically top up your FASTag wallet when the balance falls below a specified amount.

How to view and download your FASTag statement

Tracking your toll expenses is easy with Bajaj Finserv. You can download detailed FASTag statements in PDF format by following these steps:

  1. Log in to your Bajaj Finserv account.
  2. Navigate to the ‘FASTag Services’ section.
  3. Select the ‘Download Statement’ option to access your transaction history.

These features help you manage your FASTag efficiently and stay on top of your expenses.

Troubleshooting Common Alert and Balance Issues

While Bajaj Finserv FASTag services are designed for reliability, you may occasionally encounter issues. Here is a quick guide to troubleshooting common problems:

Common ProblemSolution
Unable to receive low balance alertsCheck your contact details and alert settings in the Bajaj Finserv portal or app.
FASTag blacklisted or hotlistedRecharge your FASTag wallet immediately or contact Bajaj Finserv customer support for assistance.
Transaction alerts not receivedEnsure SMS/email notifications are enabled under your account settings.

For persistent issues, Bajaj Finserv’s customer support team is always available to assist you.

Frequently Asked Questions

How can I check my FASTag balance without logging into the app or website?

You can check your FASTag balance by sending an SMS to Bajaj Finserv’s designated FASTag service number or using the missed call service for instant updates.

What does a 'Blacklisted' or 'Hotlisted' FASTag status mean and how can I fix it?

A ‘blacklisted’ FASTag indicates insufficient balance or unresolved discrepancies. Recharge your wallet immediately or contact Bajaj Finserv support for further assistance.

Are there any charges for receiving low balance or transaction alerts?

Bajaj Finserv does not charge for alerts. However, standard carrier fees may apply for SMS notifications based on your mobile service provider.

Why am I not receiving SMS alerts for my FASTag transactions?

Ensure your contact details are updated on the Bajaj Finserv portal or app. Verify that SMS alerts are enabled and check for network-related issues.

What is the minimum balance I should maintain to avoid being blacklisted?

The required minimum balance depends on your toll consumption and regional toll charges. Keeping a buffer of Rs. 500 is recommended for hassle-free travel.

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