CPP Assistance - Asset Assure plan with membership fee starting at Rs. 1,049

Features and benefits of the plan

  • Extended warranty benefit

    Extended warranty benefit

    This plan extends the warranty period of your appliances by 12 months post the manufacturer’s warranty expiry, covering repair and replacement costs.

  • Annual membership fees starts at Rs. 1,049

    Annual membership fees starts at Rs. 1,049

    The membership fee is decided based on the appliance model, while the sum insured is based on the invoice value of the appliance.

  • Appliances covered

    Appliances covered

    Covers washing machines, LED TVs, refrigerators, and air conditioners up to their invoice value.

  • 400+ services centres

    400+ services centres

    Repair your appliances at any of the 400+ nationwide partner network service centres to get the benefit of the plan.

  • Multi-lingual assistance helpline

    You can call on 1860-258-3030 between 11 am and 9 pm to get plan-related assistance in any Indian language.

  • Single-call card blocking facility

    Single-call card blocking facility

    This additional feature enables you to block all your lost credit or ATM cards by a single call. The 24-hour toll-free helpline number is 1800-419-4000.

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Eligibility criteria and documents required

You need to fulfil the following criteria to buy the Asset Assure plan. If you meet all the eligibility criteria, we will need a few details to complete your application process.

Eligibility criteria  

  • Nationality: Indian 
  • Age: 18+ years
  • Appliance should be less than four years old from the invoice date 
  • The manufacturer's warranty should have expired at the time of purchase

Documents required

  •  Name
  •  Address
  •  Email address
  •  Phone number
  •  Invoice value of asset

Step-by-step guide to buy this plan

  • Step 1

    Click on ‘Get Quote’ to open our online application form.

  • Step 2

    Choose your asset from the drop down and enter your asset’s invoice amount, your full name and mobile number. Check the terms and conditions and click on the ‘Get Plans’ button.

  • Step 3

    A list of plans/plan will appear based on your invoice amount and asset category. Select CPP Asset Assure plan by clicking ‘Buy Now’.

  • Step 4

    Next, enter your personal details; name, date of birth, email ID, residential address and PIN code. Proceed by clicking the ‘Next’ button.

  • Step 5

    Enter the asset details such as the manufacturer name and warranty, model name, asset serial number, invoice number and date. Click the ‘Review Details’ button to proceed.

  • Step 6

    Review the filled details carefully and purchase the plan by making the payment through any of the preferred online payment modes available.

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Plan details

Here’s a quick look at the plan details of Asset Assure.

Plan details Description
Coverage details Extended warranty plans for appliances to extend the warranty period | Coverage of repair and replacement costs
Membership fee including GST (in Rs.) Starting from 1,049
Transferability Non-transferable
Covered value Sum assured up to the invoice value of an asset
Warranty term 1 year from date of subscription
Depreciation 15% per annum (only in case of total damage)
Assets covered LED TV, refrigerator, air conditioner, washing machine

Key inclusions and exclusions

Here’s a quick look at the key inclusions and exclusions under the Asset Assure plan.

  • Key inclusions
  • Key exclusions
Key inclusions Description
Warranty offered Extended warranty of 12 months after the expiry of the manufacturer’s warranty
Assets covered LED TV, refrigerator, air conditioner, washing machine
Repairs and replacement Costs covered up to the invoice value
Multi-lingual assistance Call on 1860-258-3030 between 11 am and 9 pm to get plan-related assistance in multiple Indian languages
Key exclusions Description
Manufacturer guarantee Loss or damage which is part of manufacturer warranty
Improper use Loss or damage due to the appliance not being used as recommended by the manufacturer
Replacement of parts Including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software etc.
Recalled parts Failure of parts that are subject to recall by the manufacturer
External cause Loss or damage due to fire, theft, explosion, water damage, acts of God etc.
Commercial use Where the appliance is used for rental or profit generation purposes
Overloading Loss or damage due to strain, over-running, short-circuiting, etc.
Regular use Loss or damage arising out of normal wear and tear
Miscellaneous Where there is a change of ownership of the appliance

How to claim

For availing of claim benefits against your CPP Asset Assure plan, follow these three steps below.

  • Contact CPP

    Contact CPP

    Call the helpline number 1860-258-3030 to intimate your claim. You must contact CPP within 7 days of the breakdown

  • Schedule a visit from service partner

    Schedule a visit from service partner

    CPP will generate a claim number and schedule a visit from the authorised service partner for inspecting the damaged appliance

  • Submit the required documents

    Submit the required documents

    You need to submit the required documents to CPP for processing the claim

Repair time will be determined only after an inspection.
In case of a total loss of the appliance, an intimation will be sent to the insurer, and the claim will be settled accordingly.

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Documents needed to process a claim

Submit the following documents to CPP for processing the claim request.

  • Manufacturer’s invoice and payment receipts
  • Replacement or repair summary
  • All supporting documents of the product
  • All receipts corresponding to the purchase
  • Self-attested copies of ID proof
  • For cashless claims, photo ID and appliance photo
  • Bank details

Frequently asked questions

How is the CPP Asset Assure plan beneficial?

CPP Asset Assure plan is an extended warranty plan that covers the repair and replacement cost of appliances after the manufacturer’s warranty has expired. Basically, it helps you stay financially secure in case of any damages caused to the appliance post the manufacturer’s warranty period. It also offers you an additional feature of single-call card block service.

Can I block my lost payment cards through this plan?

Yes, you can block your lost/stolen debit or credit cards via a single call. Simply call on the 24-hour toll-free number 1800-419-4000 and block all your lost payment cards. This is an additional feature offered by the CPP Group India.

What is the extended period on the warranty?

The extended warranty is valid only for 12 months from the date of purchase. You can buy the plan to secure your appliance only after the manufacturer’s warranty has expired.

Which appliances are covered in CPP Asset Assure plan?

The CPP Asset Assure plan covers AC, refrigerators, LED TV and washing machine under extended warranty.

What are the customer care details for CPP Asset Assure plan?

You can call on 1800-419-4000 or write an email at feedback@cppindia.com

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BFL is merely a distributor of CPP Asset Secure Plan product, owned by CPP Assistance Service Private Limited. (“CPP”) issuance of the CPP Asset Secure Plan product is at sole discretion of CPP. BFL does not hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. CPP Asset Secure Plan is a product provided by CPP Assistance Services Private Limited (CPP) and the services are subject to the terms and conditions of the product. Please refer to the detailed product terms and conditions carefully which forms the basis of our agreement with you for CPP Asset Secure Plan product. For certain services, CPP has contracted with third-party service providers and CPP’s role there shall be limited to that of a mere facilitator and shall be governed by the specific terms and conditions of such third-party service providers. CPP shall not, in any manner be liable for any loss, damage, or compensation in relation to arising for the use of the services provided by them. I hereby give my consent to CPP to contact me through phone, post or email for the purpose of activation and provision of service of CPP Asset Secure Plan.