CPP Assistance - Asset Assure plan with membership fee starting at Rs. 1,049
Key features
Features and benefits of the plan
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Extended warranty benefit
This plan extends the warranty period of your appliances by 12 months post the manufacturer’s warranty expiry, covering repair and replacement costs.
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Annual membership fees starts at Rs. 1,049
The membership fee is decided based on the appliance model, while the sum insured is based on the invoice value of the appliance.
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Appliances covered
Covers washing machines, LED TVs, refrigerators, and air conditioners up to their invoice value.
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400+ services centres
Repair your appliances at any of the 400+ nationwide partner network service centres to get the benefit of the plan.
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Multi-lingual assistance helpline
You can call on 1860-258-3030 between 11 am and 9 pm to get plan-related assistance in any Indian language.
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Single-call card blocking facility
This additional feature enables you to block all your lost credit or ATM cards by a single call. The 24-hour toll-free helpline number is 1800-419-4000.
Eligibility criteria and documents required
You need to fulfil the following criteria to buy the Asset Assure plan. If you meet all the eligibility criteria, we will need a few details to complete your application process.
Eligibility criteria
- Nationality: Indian
- Age: 18+ years
- Appliance should be less than four years old from the invoice date
- The manufacturer's warranty should have expired at the time of purchase
Documents required
- Name
- Address
- Email address
- Phone number
- Invoice value of asset
Step-by-step guide to buy this plan
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Step 1
Click on ‘Get Quote’ to open our online application form.
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Step 2
Choose your asset from the drop down and enter your asset’s invoice amount, your full name and mobile number. Check the terms and conditions and click on the ‘Get Plans’ button.
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Step 3
A list of plans/plan will appear based on your invoice amount and asset category. Select CPP Asset Assure plan by clicking ‘Buy Now’.
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Step 4
Next, enter your personal details; name, date of birth, email ID, residential address and PIN code. Proceed by clicking the ‘Next’ button.
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Step 5
Enter the asset details such as the manufacturer name and warranty, model name, asset serial number, invoice number and date. Click the ‘Review Details’ button to proceed.
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Step 6
Review the filled details carefully and purchase the plan by making the payment through any of the preferred online payment modes available.
Plan details
Here’s a quick look at the plan details of Asset Assure.
| Plan details | Description |
|---|---|
| Coverage details | Extended warranty plans for appliances to extend the warranty period | Coverage of repair and replacement costs |
| Membership fee including GST (in Rs.) | Starting from 1,049 |
| Transferability | Non-transferable |
| Covered value | Sum assured up to the invoice value of an asset |
| Warranty term | 1 year from date of subscription |
| Depreciation | 15% per annum (only in case of total damage) |
| Assets covered | LED TV, refrigerator, air conditioner, washing machine |
Key inclusions and exclusions
Here’s a quick look at the key inclusions and exclusions under the Asset Assure plan.
- Key inclusions
- Key exclusions
| Key inclusions | Description |
|---|---|
| Warranty offered | Extended warranty of 12 months after the expiry of the manufacturer’s warranty |
| Assets covered | LED TV, refrigerator, air conditioner, washing machine |
| Repairs and replacement | Costs covered up to the invoice value |
| Multi-lingual assistance | Call on 1860-258-3030 between 11 am and 9 pm to get plan-related assistance in multiple Indian languages |
| Key exclusions | Description |
|---|---|
| Manufacturer guarantee | Loss or damage which is part of manufacturer warranty |
| Improper use | Loss or damage due to the appliance not being used as recommended by the manufacturer |
| Replacement of parts | Including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software etc. |
| Recalled parts | Failure of parts that are subject to recall by the manufacturer |
| External cause | Loss or damage due to fire, theft, explosion, water damage, acts of God etc. |
| Commercial use | Where the appliance is used for rental or profit generation purposes |
| Overloading | Loss or damage due to strain, over-running, short-circuiting, etc. |
| Regular use | Loss or damage arising out of normal wear and tear |
| Miscellaneous | Where there is a change of ownership of the appliance |
Product information
For complete details on product benefits, features, terms and exclusions, please read product sales brochure and membership document carefully before concluding a sale.
How to claim
For availing of claim benefits against your CPP Asset Assure plan, follow these three steps below.
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Contact CPP
Call the helpline number 1860-258-3030 to intimate your claim. You must contact CPP within 7 days of the breakdown
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Schedule a visit from service partner
CPP will generate a claim number and schedule a visit from the authorised service partner for inspecting the damaged appliance
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Submit the required documents
You need to submit the required documents to CPP for processing the claim
Repair time will be determined only after an inspection.
In case of a total loss of the appliance, an intimation will be sent to the insurer, and the claim will be settled accordingly.
Documents needed to process a claim
Submit the following documents to CPP for processing the claim request.
- Manufacturer’s invoice and payment receipts
- Replacement or repair summary
- All supporting documents of the product
- All receipts corresponding to the purchase
- Self-attested copies of ID proof
- For cashless claims, photo ID and appliance photo
- Bank details
Frequently asked questions
CPP Asset Assure plan is an extended warranty plan that covers the repair and replacement cost of appliances after the manufacturer’s warranty has expired. Basically, it helps you stay financially secure in case of any damages caused to the appliance post the manufacturer’s warranty period. It also offers you an additional feature of single-call card block service.
Yes, you can block your lost/stolen debit or credit cards via a single call. Simply call on the 24-hour toll-free number 1800-419-4000 and block all your lost payment cards. This is an additional feature offered by the CPP Group India.
The extended warranty is valid only for 12 months from the date of purchase. You can buy the plan to secure your appliance only after the manufacturer’s warranty has expired.
The CPP Asset Assure plan covers AC, refrigerators, LED TV and washing machine under extended warranty.
You can call on 1800-419-4000 or write an email at feedback@cppindia.com