Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a subsidiary of Max Financial Services Limited. Axis Bank Limited and its affiliates are also shareholders in the company. Axis Max Life offers life insurance solutions for protection and long-term savings through multiple distribution channels, including agencies and third-party partners.

The company follows a need-based approach to help customers choose suitable insurance solutions, supported by trained professionals and a customer-focused service model. As per its audited financials for FY2025-26, Axis Max Life recorded a gross written premium of Rs. 38,877 crore.

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How to apply for Axis Max Life Insurance policy through Bajaj Finance Insurance Mall

  • Click on 'Get Quote' on the life insurance page to open the online application form.

  • Enter your details, including your name, mobile number, email ID, date of birth and gender, and proceed to get a personalised premium estimate.

  • Share additional information about your lifestyle, occupation, education, income and PIN code, then select 'View Plans'.

  • Review the plan details, riders and premium breakup. Add relevant optional riders available for your profile.

  • Click on 'Buy Now' on the selected plan. A representative can contact you to explain the available products and help you make an informed decision.

Documents required to buy an Axis Max Life Insurance policy

Here's a list of documents required to buy a Axis Max Life Insurance policy

  • Age proof, such as birth certificate, passport, Aadhaar card etc.

    Age proof, such as birth certificate, passport, Aadhaar card etc.

  • Address proof, such as Aadhaar card, telephone bill, electricity bill, ration card

    Address proof, such as Aadhaar card, telephone bill, electricity bill, ration card

  • Identity proof, such as Voter's ID, passport, driving license

    Identity proof, such as Voter's ID, passport, driving license

  • Passport-sized photograph
  • Medical reports (as applicable)
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How to raise a claim with Axis Max Life Insurance Limited

Follow these steps to raise claim requests for Axis Max Life Insurance Limited

  • Step 1: Claim Intimation

    Step 1: Claim Intimation

    • Online: Visit the Axis Max Life Claims Centre to fill out and submit the claim details.

    • Email: Send a notification to claims.support@axismaxlife.com or service.helpdesk@axismaxlife.com.

    • Phone: Call customer service at 1860-120-5577 and record your claim reference number.

    • In-person: Visit any Axis Max Life branch or an Axis Bank branch

  • Step 2: Submit required documents

    Step 2: Submit required documents

    Standard death claims typically require:

    • Completed and signed Death Claim Application Form (Form A).

    • Original or municipal-attested death certificate.

    • Original policy document.

    • Nominee’s photo ID proof and address proof.

    • NEFT mandate form with a cancelled check or bank passbook copy for direct fund transfer.

  • Step 3: Claim Processing and Settlement

    Step 3: Claim Processing and Settlement

    Once you submit the required documents, Axis Max Life reviews the claim and processes it based on the applicable category:

     

    • InstaClaim: Eligible claims of up to Rs. 50 lakh with complete documentation can be processed within 3 hours to 1 day.

    • Standard claims: Non-investigated claims are generally settled within 15 days of registration. Claims that require investigation may take up to 45 days.

Documents required for raising a death claim

Here’s the list of documents you need to raise a death claim against your Axis Max Life Insurance policy

  • Original policy document

    Original policy document

  • Attested copy of death certificate issued by the local municipal authority

    Attested copy of death certificate issued by the local municipal authority

  • Death claim intimation form

    Death claim intimation form

  • NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

    NEFT mandate form attested by bank authorities or copy of cancelled cheque or bank account passbook

  • Nominee's photo identity and address proof such as a copy of Passport, Voter identity card, Aadhaar (UID) card, etc.

    Nominee's photo identity and address proof such as a copy of Passport, Voter identity card, Aadhaar (UID) card, etc.

  • FIR copy or post-mortem report in case of an accidental/unnatural death

    FIR copy or post-mortem report in case of an accidental/unnatural death

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Documents required for raising a critical illness claim

Here’s the list of documents to raise a critical illness claim against your Axis Max Life Insurance policy.

  • Claim form: Duly filled and signed application form for dread disease/critical illness benefit

    Claim form: Duly filled and signed application form for dread disease/critical illness benefit

  • Attending physician’s statement (Form-DD): Completed, signed, and stamped by the qualified and registered medical practitioner who treated the insured

    Attending physician’s statement (Form-DD): Completed, signed, and stamped by the qualified and registered medical practitioner who treated the insured

  • Medical treatment records

    Medical treatment records

  • Diagnostic and test reports: Specific reports confirming the exact diagnosis.

    Diagnostic and test reports: Specific reports confirming the exact diagnosis.

  • Policy and identity proof (Original policy document, Aadhaar card, Passport, PAN)

    Policy and identity proof (Original policy document, Aadhaar card, Passport, PAN)

  • Bank Details: Original cancelled cheque with the claimant's pre-printed name or a bank passbook copy with a filled NEFT mandate form

    Bank Details: Original cancelled cheque with the claimant's pre-printed name or a bank passbook copy with a filled NEFT mandate form

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Documents required for raising a disability/hospitalisation claim

Here’s the list of documents to raise a disability/hospitalisation claim against your Axis Max Life Insurance policies.

  • Duly filled and signed claim form (specific to your health/rider plan).

    Duly filled and signed claim form (specific to your health/rider plan).

  • Hospital discharge summary or card detailing admission and treatment.

    Hospital discharge summary or card detailing admission and treatment.

  • Original hospital bills (main bill, itemised break-up bill, and payment receipts).

    Original hospital bills (main bill, itemised break-up bill, and payment receipts).

  • Prescriptions and pharmacy bills for medicines bought during or post-treatment.

    Prescriptions and pharmacy bills for medicines bought during or post-treatment.

  • Diagnostic & investigation reports (such as X-rays, CT/MRI scans, USG, ECG, and blood test reports).

    Diagnostic & investigation reports (such as X-rays, CT/MRI scans, USG, ECG, and blood test reports).

  • Operation Theatre (OT) notes and surgeon bills, if a procedure or surgery was performed.

    Operation Theatre (OT) notes and surgeon bills, if a procedure or surgery was performed.

  • KYC & bank details: Patient/Claimant photo ID proof and an original cancelled cheque with the claimant's pre-printed name (or bank passbook copy) for direct NEFT transfer

    KYC & bank details: Patient/Claimant photo ID proof and an original cancelled cheque with the claimant's pre-printed name (or bank passbook copy) for direct NEFT transfer

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Contact Axis Max Life Insurance

For queries related to the policy, claim settlement and other related information, you can contact the insurer in the following ways:

  • Write an email at: service.helpdesk@axismaxlife.com

    Write an email at: service.helpdesk@axismaxlife.com

    For queries related to the policy, claim settlement and other related information, you can contact the insurer in the following ways:

  • Write an email at: service.helpdesk@axismaxlife.com

    Write an email at: service.helpdesk@axismaxlife.com

  • Call Axis Max Life Insurance at: 1860-120-5577

    Call Axis Max Life Insurance at: 1860-120-5577

Frequently asked questions

What is the Axis Max Life Insurance?

Axis Max Life Insurance Limited, formerly Max Life Insurance Company Ltd., is a life insurance company and a subsidiary of Max Financial Services Limited. Axis Bank Limited and its affiliates are also shareholders. It offers life insurance solutions for protection and long-term savings through multiple distribution channels.

Is Axis Max Life Insurance good or bad?

Axis Max Life Insurance offers a range of life insurance products and customer services. Whether it is suitable for you depends on your financial needs, coverage requirements, policy features, premiums and terms. Compare plans before making a decision.

How do I file a death claim with Axis Max Life Insurance?

You can register a death claim online through the Axis Max Life claims centre or submit the required documents at a branch. These generally include the policy document, death certificate, claim form, bank details and nominee's ID proof.

How do I download my Axis Max Life Insurance policy document?

You can access your policy details through the Axis Max Life customer login. The website also has a Download Centre for policy-related documents and forms. Keep your policy number or registered details handy when accessing your documents.

What is the customer care number for Axis Max Life Insurance?

You can contact Axis Max Life Insurance customer care at 1860 120 5577, from 9:00 AM to 6:00 PM, Monday to Saturday. You can also connect through WhatsApp at +91 74283 96005 using your registered mobile number.

How can I check the status of my Axis Max Life Insurance claim?

You can check your claim status online through the Axis Max Life claims tracker. You will generally need your policy number or e-quote number and date of birth to track the status of your policy or claim.

Can I take a loan against my Axis Max Life Insurance policy?

It depends on your specific policy. Some Axis Max Life savings plans allow loans once the policy acquires a surrender value. The loan amount and eligibility depend on the policy terms, so check your policy document before applying.

How do I add or change a rider in my Axis Max Life Insurance policy?

You may be able to add or delete riders, subject to the policy terms and underwriting rules. You can submit a signed policy amendment request at a branch or through your registered email address.

What is the free-look period for Axis Max Life Insurance policies?

The free-look period is generally 30 days from the date you receive the policy document. During this period, you can review the terms and request cancellation if you disagree with the policy conditions, subject to applicable deductions.

How can I update my address or contact details in my Axis Max Life Insurance policy?

You can update your policy details through Axis Max Life's customer service channels. Depending on the request, you may need to submit a service request and supporting documents. You can also contact customer care for the applicable process.

How long does Axis Max Life Insurance take to settle a claim?

For death claims that do not require investigation, the applicable timeline is generally up to 15 days after receiving the required documents and information. Claims requiring investigation may take up to 45 days, subject to applicable regulations.

What is the minimum and maximum age to buy Axis Max Life Insurance?

The minimum entry age is generally 18 years, while the maximum entry age can be around 65 years for many life insurance policies. However, the exact age limits vary depending on the policy and its terms.

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Disclaimer

*T&C Apply. Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third party insurance products of Bajaj Life Insurance Limited (Formerly known as Bajaj Allianz Life Insurance Company Limited), HDFC Life Insurance Company Limited, Life Insurance Corporation of India (LIC), Axis Max Life Insurance Limited(formerly known as Max Life Insurance Company Limited.),  Bajaj General Insurance Limited(Formerly known as Bajaj Allianz General Insurance Company Limited), SBI General Insurance Company Limited, ACKO General Insurance Company Limited, HDFC ERGO General Insurance Company, TATA AIG General Insurance Company Limited, ICICI Lombard General Insurance Company Limited, New India Assurance Limited, Chola MS General Insurance Company Limited, Zurich Kotak General Insurance Company Limited, Star Health & Allied Insurance Company Limited, Care Health Insurance Company Limited, Niva Bupa Health Insurance Company Limited, Aditya Birla Health Insurance Company Limited and Manipal Cigna Health Insurance Company Limited under the IRDAI composite registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure & policy wordings carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also distributor of other third party products from Assistance service providers such as CPP Assistance Services Private Limited, Bajaj Finserv Health Limited. etc. All product information such as premium, benefits, exclusions, value added services etc. are authentic and solely based on the information received from the respective Insurance company or the respective Assistance provider company.

Note- While we have made all the efforts and taken utmost care in gathering precise information about the products, features, benefits etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective products sales brochure and policy/membership wordings before concluding sales.

^Above illustration is for Bajaj Life eTouch II - A Non-Linked, Non-Participating, Individual Life Insurance Term Plan (UIN:116N198V05) considering Male aged 23 years | Non-Smoker | Policy Term(PT)– 30 years | Premium Payment Term (PPT)– 30 years | Sum Assured opted is Rs.1,00,00,000 | Online Channel | Standard Life | Indian Resident | 1st Year Premium is Rs. 4,705. 2nd Year onwards premium Rs. 5,100. Total Premium Rs. 1,52,605 | Medical Rates | Yearly Premium Payment Mode | Death benefit opted is lumpsum payout and monthly instalments (Lumpsum Payout Percentage: 40, Income Payout Percentage: 60). Income payout instalment opted for 40 years | Premium shown above is inclusive of Online Discount only, no other discounts have been considered and exclusive of Goods & Service Tax/ any other applicable tax levied, subject to changes in tax laws, and any extra premium and is for illustrative purpose only.

#Source: Individual Death Claims Paid Ratio as per audited financials for FY 2025-26