Manage your consumer durable loan using service portal

Bajaj Finance Limited offers a unique financing solution – Insta EMI Card, also known as the EMI Network Card, that helps you shop across multiple categories.

You can use this card to purchase household items like smartphones, washing machines, refrigerators, LED TVs, microwaves, and more on easy EMIs.

For every Insta EMI Card purchase, a new loan account is created which is also known as a consumer durable loan.

You can easily manage multiple consumer durable loan accounts by visiting our Service portal

Sign-in to use these features on the go:

• Loan details 

  View your loan status, number of EMIs paid, tenure, and more.

   

• Manage repayments

  Pay your EMI in advance, foreclose your loan, or clear your overdue EMIs in just a few clicks.

   

• View documents

  Download repayment schedule, statement of account, no dues certificate and much more.

  
  

• Loan cancellation

  Cancel your consumer durable loan easily if you don’t want to proceed with your purchase.

   

• Track your order

  View status of your recent Insta EMI Card purchase in just a few clicks.

5 Things you can manage in your consumer durable loan account

1. Check Details

2. Make Payment

3. View Documents

4. Cancel Loan

5. Track Oder

Bajaj Finance Limited offers you the facility to track your Insta EMI Card purchase. You can track both online and offline purchases made at our partner store. Visit the Service portal and track the status of your purchase whether it is in transit or at the partner store.

Step-by-step guide to checking the status of your recent order

You can follow these simple steps to find the status of your recent Insta EMI Card purchase:

• Click on the ‘Sign-in’ button on this page to visit our service portal.
• Sign-in with your registered mobile number and the OTP.
• Enter your date of birth for verification and proceed.
• Select the platform from where you made the purchase – online or partner store.
• Find the details of your purchase and its status.

Alternatively, you can also click on ‘Check the status of my order’ option below to go to our Service portal. You’ll be asked to sign-in using your registered mobile number and date of birth.

Check the status of your order

You can check details of your ongoing loan by visiting our Service Portal.

When you activate your Insta EMI Card, you need to complete your e-mandate by registering a bank account. This registered bank account is your repayment bank account for all the purchases you made using your Insta EMI Card. Your consumer durable loan EMIs get deducted from this bank account on a pre-set date every month. However, if you have surplus funds and wish to pay an EMI in advance or foreclose your loan, you can visit our Service portal.

Advance EMIs, foreclosure, and overdue EMIs

In case you fear missing your EMI due date, you can use our advance EMI facility and pay your monthly instalment before time. This facility helps you in avoiding any penal charges applicable in case of missed EMIs and ensures your CIBIL Score remains unaffected. If you’ve missed out on any of your consumer durable loan EMIs, your Insta EMI Card might also get blocked.

You can pay the entire outstanding amount in one go with the foreclosure facility and close your consumer durable loan early.

If you’ve missed paying your monthly instalment, you can use the overdue EMI facility to clear your dues.

Make your consumer durable loan payments

You can pay an EMI in advance, clear your overdue instalment, or foreclose your loan in service

• Visit our Service portal by clicking the ‘Sign-in’ button.
• Enter your registered mobile number, and submit the OTP to sign-in.
• Verify your details with your date of birth and proceed.
• Go to 'Service’ section, and select your loan from 'Your Relations.'
• Click on 'Make loan payments', and select 'Advance EMI' option.
• Select the month for which you wish to make payment and click on ‘Proceed to payment’.
• Select your preferred payment mode and click on ‘Pay now’.

You can also manage your loan repayment by clicking on ‘Pay your consumer durable loan EMIs’. You’ll be asked to sign-in to the ‘Service’ portal . Then, choose the payment type, select your loan account number, and proceed with the payment.

Disclaimer: Please note that the amount paid by you towards Advance EMI is applied for repayment of your monthly EMI only and is not to be treated as part-prepayment or foreclosure of the loan, irrespective of the loan variant availed by you. No interest is payable by BFL on the advance EMI amount paid by you.

Pay your consumer durable loan EMIs

When you make any payment, you can check your updated details in your statement of account. Click on the respective link at the top of this page to know more.

You can find and download all documents related to consumer durable loans such as the statement of account, repayment schedule, and more in one place.

You can visit our Service portal and download all these documents in a few simple steps.

Download documents of your consumer durable loans
 

• Click on the ‘Sign-in’ button on this page to go to our Service portal.
• Sign-in with your registered mobile number and the OTP.
• Enter your date of birth for verification and proceed.
• Go to the 'Service/My Account’ section.
• Click on 'Statements and documents' and select the desired consumer durable loan.
• Click on 'View all documents.'
• Click on the document you want to download.

You can also download your documents by clicking on the ‘View my loan documents’. You’ll be asked to sign-in to our Service portal. Once signed-in, you can select the loan account number and click on the document you wish to download. You can also check the updated details of your Consumer Durable by clicking on the respective link at the top of this page.

If there’s a query or a concern, you can reach out to us in one of the following ways:

• Visit our Help and Support section for online assistance.
• If there are fraud complaints, please contact our helpline number on +91 8698010101.
• You can download our app from Play Store/ App Store to connect with us.
• Find our branch nearest to your location and get your queries resolved.
• You can connect with us by visiting our ‘Reach Us’ page.

You can cancel your loan within one business days from the disbursement date for the purchase. This is applicable to both Bajaj Mall purchases and offline purchases at our partner store. However, for purchases made on e-commerce sites, you need to raise the cancellation request with the respective site.

Raise a loan cancellation request in your account

1. Click on ‘Sign-in’ button on this page
2. Enter your mobile number, date of birth and verify your details with an OTP
3. Go to ‘Service’ and click on ‘Your relations’
4. Select your loan account number
5. Clicks on "Cancel loan" CTA in Quick Action

Bajaj Finance Limited offers you the facility to track your Insta EMI Card purchase. You can track both online and offline purchases made at our partner store. Visit the Service portal and track the status of your purchase whether it is in transit or at the partner store.

Step-by-step guide to checking the status of your recent order

You can follow these simple steps to find the status of your recent Insta EMI Card purchase:
 

• Click on the ‘Sign-in’ button on this page to visit our service portal.
• Sign-in with your registered mobile number and the OTP.
• Enter your date of birth for verification and proceed.
• Select the platform from where you made the purchase – online or partner store.
• Find the details of your purchase and its status.

Alternatively, you can also click on ‘Check the status of my order’ option below to go to our Service portal. You’ll be asked to sign-in using your registered mobile number and date of birth.

Check the status of your order

You must keep enough balance in your registered bank account before the EMI due date to avoid missing any instalments. This will ensure that your Insta EMI Card remains active and your CIBIL Score remains healthy.