Manage your insurance policy

When you choose any insurance plan offered by our partners, you can easily view and manage its details by visiting our customer portal – My Account. You can check policy details such as start date, end date, policy number, premium amount, nominee details and more.

In case you want to update any of these details, you can raise a request for the same in My Account.

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  Check your insurance policy details

  You can follow these simple steps to check your policy details:

  • Click on the ‘Sign-in’ button on this page to visit our customer portal – My Account.
  • Enter your registered mobile number and submit the OTP to sign-in.
    
  • Verify your details using your date of birth and proceed.
  • Select your insurance policy from the ‘My Relations’ section.
  • Find details such as policy start date, policy end date, nominee details and more.

  
  Alternatively, you can click on the ‘Check your insurance policy details’ option below to sign-in to My Account. Once signed-in, select your policy from the ‘My Relations’ section and find all details.

  Check your insurance policy details

If you have an insurance policy and are looking to renew it, you can visit our customer portal – My Account to raise a renewal request. With this feature, you can ensure that you continue to receive the benefits of the policy you’ve opted for.

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  Raise a request to renew your insurance policy

  • Click on the ‘Sign-in’ button on this page to visit our customer portal.
  • Enter your registered mobile number and submit the OTP to sign-in.
  • Verify yourself by entering your date of birth and proceed.
  • Select ‘Insurance’ and choose ‘Renewal of insurance policy’ as ‘Query type’ and relevant ‘Sub-query type’.
  • Enter the additional details, upload the supporting document and submit your request.

  
  Alternatively, you can click on the ‘Renew your insurance policy’ option to visit My Account. Once you are signed-in, select your product and relevant ‘Query type and Sub-query type’ and submit the request.

  Once you submit the request, our representative will get in touch with you within 48 business hours to guide you on further steps.

  Renew your insurance policy

You can also check your policy details by visiting our customer portal – My Account.

Claiming your policy means to raise a request to claim coverage or compensation against your insurance policy. If you’ve opted for any of the insurance products offered by Bajaj Finance and its partners, raising a claim request is easy. You can raise a claim request by visiting our customer portal - My Account.

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  Raise a request to claim your insurance policy

  • Click on the ‘Sign-in’ button on this page to go to our customer portal.
  • Sign-in with your registered mobile number and the OTP.
  • Verify your details with your date of birth and proceed.
  • Select your insurance policy from the ‘My Relations’ section.
  • Click on the ‘Claim Policy’ option from the ‘Quick Actions’ section.
  • Select ‘Claim processing’ as your query type and ‘Claim intimation’ as your sub-query type.
  • Enter the additional information, upload supporting documents and submit.

  Alternatively, you can click on the ‘Claim your insurance policy’ option below to visit our customer portal – My Account. Once signed-in, select your insurance policy from ‘My Relations’ and click on ‘Claim Policy’ within ‘Quick Actions’ and proceed to raise a request.

  Once you submit your request, our representative will reach out to you within 48 business hours to guide you on further steps.

  Claim your insurance policy

You can view and update details of your insurance policy by visiting our customer portal – My Account.

When you choose any insurance policy, a pre-fixed time is provided to you for policy evaluation. This period is called a free look period. It’s usually 15 to 30 days and it starts on the day you receive the insurance policy. This period allows you to evaluate the policy’s terms and conditions and its benefits. If during this period, you decide not to go ahead with the policy, you can cancel it. A refund of your premium shall be processed as per the applicable procedure followed by the insurer.

In case you wish to cancel your insurance policy, you can visit our customer portal – My Account and raise a service request.

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  Raise a request to cancel your insurance policy

  • Click on the ‘Sign-in’ button on this page to go to My Account.
  • Enter the registered mobile number and submit the OTP to sign-in.
    
  • Verify your details by entering your date of birth and proceed.
  • Select your insurance policy from the ‘My Relations’ section.
  • Click on the ‘Cancel Policy’ option in the ‘Quick Actions’ section.
  • Select a reason for your cancellation and click on ‘Cancel your Policy’ to proceed.
  • Choose ‘Insurance cancellation’ as the ‘Query type’ and ‘Cancel/ Surrender’ as the ‘Sub-query type’.
    
  • Enter the additional details, upload the supporting documents, and submit your request.

  
  Alternatively, you can click on the ‘Cancel your insurance policy’ option to go to our customer portal – My Account. Once signed-in, you can select the insurance policy from ‘My Relations’. Click on the ‘Cancel Policy’ option from the ‘Quick Actions’ and proceed.

  Once your request is raised, you’ll receive a call from our representative within 48 business hours who will guide you on further steps.

  Cancel your insurance policy

You can renew your insurance policy by raising a service request with us. Visit our customer portal to raise a request and renew your policy in a hassle-free process.

If your insurance policy’s free look period (FLP) is over and you don’t wish to continue with the policy, you can surrender it. Your free look period last for 15 to 30 days from the day you receive the insurance policy. However, when you surrender it, the membership fee/ premium amount will be refunded on a pro-rata basis. If you have an insurance linked to your loan account, it will be adjusted towards the outstanding loan amount (if any). The refund will be processed within seven business days from the date of request.

If you wish to surrender your policy, you can easily do it by visiting our customer portal – My Account and raising a service request.

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  Raise a request to surrender your insurance policy

  • Visit our customer portal by clicking on the ‘Sign-in’ button on this page.
  • Sign-in with your registered mobile number and the OTP.
  • Verify your details with your date of birth and proceed.
  • Select ‘Insurance’ as your product and choose the policy, which you want to surrender.
  • Choose ‘Insurance cancellation’ as the ‘Query type’ and ‘Cancel/ Surrender’ as the ‘Sub-query type’.
  • Enter the additional details, upload the supporting documents, and submit your request.

  Alternatively, you can click on the ‘Surrender your insurance policy’ option to go to My Account. Once signed-in, you can select the insurance policy, select the relevant query and sub-query, and proceed to raise a request.

  Once your request is raised, our representative will connect with you within 48 business hours who will guide you on further steps.

  Surrender your insurance policy

You can also check details of your policy by visiting our customer portal – My Account. Click on the respective link at the top of this page for more details.In case you don’t wish to continue the insurance policy, you can raise a request to surrender it. All you have to sign-in to My Account. Once signed-in, select your policy from ‘My Relations’ and proceed to surrender.