Understanding Bajaj Insurance Claim Process
Claiming your policy means to raise a request to claim coverage or compensation against your insurance policy. If you’ve opted for any of the insurance products offered by Bajaj Finance and its partners, raising a claim request is easy. You can raise a claim request by visiting our service portal.
Step-by-step guide to track your claim status
To stay updated on your insurance or financial claim, follow these simple steps to track the status:
- Visit the official portal: Go to the official website or mobile app of your insurer or financial service provider.
- Login or Register: Use your registered mobile number or email to log in. New users may need to complete a one-time registration.
- Navigate to 'Claim Status': Locate the ‘Track Claim’ or ‘Claim Status’ section on the dashboard or under the ‘Claims’ menu.
- Enter details: Input your policy number, claim reference ID, or registered mobile number as prompted.
- Submit the request: After entering details, click on the ‘Submit’ or ‘Track’ button.
- View status: The portal will display the current status of your claim, including pending actions, approvals, or payment dispatch.
- Download acknowledgment (if required): You may download the status or acknowledgment slip for reference.
- Contact support if needed: If no update is available or there's a delay, contact the customer care team for assistance.
Documents Required for Checking Claim Status
Document Type |
Purpose |
Policy Number |
To identify your claim and insurance coverage |
Claim Reference Number |
For specific claim tracking and updates |
Registered Mobile/Email |
For verification and secure login |
ID Proof (if requested) |
To validate identity during offline or assisted checks |
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Raise a request to claim your insurance policy
- Click on the ‘Sign-in’ button on this page to go to our customer portal.
- Sign-in with your registered mobile number and the OTP.
- Verify your details with your date of birth and proceed
- Go to ‘Menu.’
- Scroll down to ‘Help & Support’ and click on it.
- Click on ‘Click here’ in line of raise a request.
- Select ‘Claim processing’ as ‘Query type.’
- Select ‘Claim intimation’ as ‘Sub query type.’
- Enter the additional information, upload documents.
- Click on ‘Raise a request.’
Alternatively, you can click on the ‘Claim your insurance policy’ option below to visit ourservice portal. Once signed-in, raise a request through help and support section. You need to select the ‘query type’ and ‘sub-query type’ and enter the additional information and documents to raise a request.
Once you submit your request, our representative will reach out to you within 48 business hours to guide you on further steps.
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You can view and update details of your insurance policy by visiting our service portal.
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Check your insurance policy
Visit our service portal to view and update your policy details.
Frequently asked questions
The claim process with Bajaj Finserv Insurance typically involves notifying the insurer about the incident, submitting the required documents (such as a claim form, policy details, and supporting evidence), and awaiting the insurer’s evaluation. Once assessed, the claim is either approved or rejected, followed by settlement if approved.
When you claim insurance, the insurer reviews the details of your policy and the circumstances surrounding your claim. After verifying the submitted documentation and investigating the claim, the insurer decides whether to accept or reject it. If approved, the insurer compensates you based on the policy terms.
To start a claim with Bajaj Finserv Insurance, you need to inform the insurer immediately after the incident. Then, download and fill in the claim form, gather supporting documents (such as medical reports or police FIR), and submit them via email or at the nearest branch for processing.
‘Under Review’ status in Bajaj insurance claims means your submitted documents and claim details are currently being assessed by the claims team. They are verifying the information, checking for policy eligibility, and ensuring all formalities are complete before proceeding to approval or requesting additional details if needed.
Yes, Bajaj Finserv sends SMS updates to your registered mobile number whenever there is a change in your claim status. These alerts help you stay informed about key stages such as submission confirmation, approval, rejection, or settlement progress, ensuring timely updates throughout the claim process.
Yes, if all your policies are linked to the same Bajaj Finserv customer profile, you can check the status of multiple claims through a single login. The portal or app dashboard typically displays all active claims across your different policies in one place for easier tracking.
To check historical claim status, log in to the Bajaj Finserv portal or app and navigate to the 'Claims' section. Select the relevant policy and adjust the date filter or choose past years. You may also request older claim data by contacting customer service or visiting a branch.
‘Approved’ means your claim has been reviewed and sanctioned for payment, but the funds may not yet have been disbursed. ‘Settled’ indicates that the approved claim amount has been successfully paid out or credited to your account, marking the completion of the claim process.
