Raise and track your insurance claim online through My Account.
Submit your insurance claim request and upload the required documents online.
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Understanding the insurance claim process
Claiming your policy means to raise a request to claim coverage or compensation against your insurance policy. If you’ve opted for any of the insurance products offered by Bajaj Finance and its partners, raising a claim request is easy. You can raise a claim request by visiting our service portal.
Step-by-step guide to track your claim status
To stay updated on your insurance or financial claim, follow these simple steps to track the status:
- Visit the official portal: Go to the official website or mobile app of your insurer or financial service provider.
- Login or Register: Use your registered mobile number or email to log in. New users may need to complete a one-time registration.
- Go to help & support, raise a new request under Insurance and VAS
- Select the type “claim intimation” or “claim processing and relevant subtype
- Submit the request: and upload supporting documents After entering details, click on the ‘Submit’ button.
Documents required for checking claim status
| Document Type | Purpose |
| Policy Number | To identify your claim and insurance coverage |
| Claim Reference Number | For specific claim tracking and updates |
| Registered Mobile/Email | For verification and secure login |
| ID Proof (if requested) | To validate identity during offline or assisted checks |
Documents required to raise a death claim
- Claim form (HDFC/BALIC/BAGIC/NIVA or any other insurance partner)
- Death Certificate (format 12/17)
- Nominee Id proof (PAN mandatory & Aadhar Card)
- Cancelled cheque or bank passbook(clear nominee photo) with pre-printed nominee name, IFSC, and MICR code should be mentioned (Hand written NEFT details will not be accepted)
- Death summary or medical cause of death certificate received from the hospital. (if death is in hospital)
Raise a request to claim your insurance policy
- Click on the ‘Sign-in’ button on this page to go to our customer portal.
- Sign-in with your registered mobile number and the OTP.
- Verify your details with your date of birth and proceed
- Go to ‘Menu.’
- Scroll down to ‘Help & Support’ and click on it.
- Click on ‘Click here’ in line of raise a request.
- Select ‘Claim processing’ as ‘Query type.’
- Select ‘Claim intimation’ as ‘Sub query type.’
- Enter the additional information, upload documents.
- Click on ‘Raise a request.’
Alternatively, you can click on the ‘Claim your insurance policy’ option below to visit ourservice portal. Once signed-in, raise a request through help and support section. You need to select the ‘query type’ and ‘sub-query type’ and enter the additional information and documents to raise a request.
Once you submit your request, our representative will reach out to you within 48 business hours to guide you on further steps.
Related banking and financial service guides
Frequently Asked Questions
Insurance Claim Process
Claim Status & Tracking
Claim Approval & Documents
What is the claim process in insurance?
The claim process with Bajaj Finance Insurance typically involves notifying the insurer about the incident, submitting the required documents (such as a claim form, policy details, and supporting evidence), and awaiting the insurer’s evaluation. Once assessed, the claim is either approved or rejected, followed by settlement if approved.
What happens when you claim insurance?
When you claim insurance, the insurer reviews the details of your policy and the circumstances surrounding your claim. After verifying the submitted documentation and investigating the claim, the insurer decides whether to accept or reject it. If approved, the insurer compensates you based on the policy terms.
How do I start a claim?
To start a claim with Bajaj Finance Insurance, you need to inform the insurer immediately after the incident. Then, download and fill in the claim form, gather supporting documents (such as medical reports or police FIR), and submit them via email or at the nearest branch for processing.
How long does it take to process a Bajaj Finance insurance claim?
Timelines vary by claim type. Health insurance claims are typically settled within 15 days of receiving all documents, while life insurance death claims usually take up to 30 days, or longer if investigation is needed. Check your specific policy terms for exact timelines.
What does 'Under Review' status mean in Bajaj insurance claims?
‘Under Review’ status in Bajaj insurance claims means your submitted documents and claim details are currently being assessed by the claims team. They are verifying the information, checking for policy eligibility, and ensuring all formalities are complete before proceeding to approval or requesting additional details if needed.
Does Bajaj Finance send SMS updates for claim status changes?
Yes, Bajaj Finance sends SMS updates to your registered mobile number whenever there is a change in your claim status. These alerts help you stay informed about key stages such as submission confirmation, approval, rejection, or settlement progress, ensuring timely updates throughout the claim process.
Can I check claim status for multiple policies in one login?
Yes, if all your policies are linked to the same Bajaj Finance customer profile, you can check the status of multiple claims through a single login. The portal or app dashboard typically displays all active claims across your different policies in one place for easier tracking.
How to check historical claim status for previous years?
To check historical claim status, log in to the Bajaj Finance portal or app and navigate to the 'Claims' section. Select the relevant policy and adjust the date filter or choose past years. You may also request older claim data by contacting customer service or visiting a branch.
What's the difference between 'Approved' and 'Settled' status in Bajaj claims?
‘Approved’ means your claim has been reviewed and sanctioned for payment, but the funds may not yet have been disbursed. ‘Settled’ indicates that the approved claim amount has been successfully paid out or credited to your account, marking the completion of the claim process.
What should I do if my Bajaj Finance insurance claim is rejected?
Request the reason for rejection in writing from the insurer. If you disagree, you can raise a written appeal with the insurer's grievance cell, or escalate to the Insurance Ombudsman if the issue remains unresolved.
Can I upload additional documents after submitting my insurance claim request?
Yes, in most cases. Sign in to the customer portal or app, locate your claim request, and upload the additional documents there. You can also contact customer support directly to confirm the correct process for your claim.
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